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Microsoft Remote Support Jobs (NOW HIRING)

Sangoma

IT Support Manager - Remote US

Columbus, OH · Remote

Strong Microsoft experience and working knowledge of all products. * Must have experience in ... Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred:

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

Deliver high-quality remote troubleshooting via phone, chat, and remote desktop tools for off-site employees. * Administer and support cloud-based collaboration tools, including Microsoft 365, Teams ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site +1

Deliver high-quality remote troubleshooting via phone, chat, and remote desktop tools for off-site employees. * Administer and support cloud-based collaboration tools, including Microsoft 365, Teams ...

Sangoma

IT Support Manager - Remote US

Dallas, TX · Remote

Strong Microsoft experience and working knowledge of all products. * Must have experience in ... Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred:

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

Strong Microsoft experience and working knowledge of all products. * Must have experience in ... Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred:

Sangoma

IT Support Manager - Remote US

Austin, TX · Remote

Strong Microsoft experience and working knowledge of all products. * Must have experience in ... Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred:

ASSYST

Senior Technical Support Analyst

Tallahassee, FL · Remote

Provide backup phone and remote support coverage when needed; * Troubleshoot, diagnose, and resolve technical issues across Windows Operating Systems (OS), Microsoft 365, Active Directory, Virtual ...

New

Datalab USA

Systems Analyst I

Germantown, MD · Remote

Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS * Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus * Strong customer ...

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Microsoft Remote Support information

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How much do microsoft remote support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for microsoft remote support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Microsoft Remote Support?

Microsoft Remote Support is a service provided by Microsoft that allows technicians to remotely access and troubleshoot users' devices, such as computers and laptops, over the internet. This support helps resolve software issues, install updates, remove malware, and assist with system configurations without requiring on-site visits. Users typically initiate a support session through the Microsoft Support website or by contacting Microsoft directly. The remote connection is secure and requires the user's permission before access is granted.

What are the key skills and qualifications needed to thrive as a Microsoft Remote Support specialist, and why are they important?

To thrive as a Microsoft Remote Support specialist, you need a strong understanding of Microsoft operating systems, troubleshooting techniques, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools, ticketing systems, and diagnostic utilities is typically required. Excellent communication, patience, and problem-solving skills help in clearly guiding clients and managing complex technical issues remotely. These skills ensure efficient issue resolution, high customer satisfaction, and reliable technical support in a remote environment.

How does a Microsoft Remote Support specialist typically collaborate with other IT team members to resolve complex technical issues?

As a Microsoft Remote Support specialist, you often work closely with other IT professionals such as system administrators, network engineers, and escalation teams. Collaboration usually involves sharing detailed case notes, participating in real-time troubleshooting sessions, and escalating unresolved issues to higher-tier experts when necessary. Effective communication and documentation are crucial, as they ensure seamless handoffs and consistent service for customers. You'll also regularly attend team meetings to discuss challenging cases and share solutions, fostering a collaborative environment focused on continuous improvement.

What is the difference between Microsoft Remote Support vs Microsoft Help Desk Technician?

AspectMicrosoft Remote SupportMicrosoft Help Desk Technician
CertificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+CompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentRemote troubleshooting, online supportOn-site or remote, customer service focus
Industry UsageIT support, technical assistance for Microsoft productsIT support, customer service roles in tech companies
Common Search/ComparisonYesYes

Microsoft Remote Support primarily involves providing remote technical assistance for Microsoft products, focusing on troubleshooting and resolving issues via online tools. Microsoft Help Desk Technicians often handle customer inquiries, both remotely and on-site, with a broader focus on user support and service. While both roles require similar certifications and work in the IT support industry, Microsoft Remote Support emphasizes remote troubleshooting skills, whereas Help Desk Technicians may have a more customer service-oriented role.

Service Desk Technician: Tier 2

QBE LLC

Fort Belvoir, VA • Remote

Contractor

Posted 2 days ago

Job description

Company Description

QBE LLC is a leading management and technology consulting organization for the federal government and defense and intelligence communities. Our unparalleled experience, in-depth insights and sought-after technical expertise allow us to transform mission-critical challenges into business-changing opportunities. With a proven record of accomplishment delivering full life cycle solutions, QBE LLC consistently exceeds customer expectations. Our experienced team delivers measurable and sustainable results that improve efficiencies, save money and ensure mission success.

Job Description

Position Purpose: Provide day to day user support - resolve an average of 7 tickets plus per day  - 65,000 plus users and Computers - - 10,000 plus printer/multi-function device objects
Position Description:  Provide direct support for the customer.  Provide maintenance and support of user accounts, computers and laptops across continental United States.  Configure laptops for secured wireless access on government networks. Coordinate repairs and perform repairs of desktops, laptops, servers and print objects.  Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot network, hardware and/or software issues.  Assist in file/print server management as well as Enterprise level servers in field.   Provide touch labor to all centers within 150-mile radius as required. Assist local Command with SIPR support as necessary.  User base of more than 100K staff consisting of Fulltime Active Reservist, Weekend Duty Reservist, Civilian and Contractor staff with more than 50K device objects within the Enterprise consisting of laptops, workstations, servers, printers, multi-function devices, routers and switches.  *learn to troubleshoot and support new programs a and applications as they are fielded

Qualifications

Trouble shooting Skills for: 

        Email - DISA Enterprise email with OWA access or Outlook client. 

        Microsoft Office Suits/Microsoft Live Communications (LCS) 

        Internet Explorer / Firefox. 

        CA - Service Desk ticketing System. 

        CA Remote tools. 

        RDP remote tools. 

        NAC Tools. 

        Establish and/or troubleshoot network printers on cluster environment via console. 

        Active Directory Users and Computers create and manage computer accounts, manage user accounts. 

        Troubleshooting DHCP, Internet and Network connectivity issues.

        Install and or troubleshoot and any other software authorized and approved for use on Network. 

        Maintain CE membership and credentials accordingly - *may change depending on contractual obligation or government requirement

Requirements:

5 years of relevant experience
IAT Level II Security+ CE certification
Active DoD Secret Security Clearance

Additional Information

The Facts: Why Choose QBE LLC!

  • A leading management and technology consulting organization
  • Founded in 2008 by senior architects and engineers
  • 100+ employees
  • Possess a strong foundation of solid engineering principles and business knowledge
  • Focused on the federal government and defense and intelligence communities
  • Services ranging from executive level consulting to staff augmentation and management
  • Provides support in 7 states as well as full-time resources in Kuwait and Afghanistan

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