Microsoft Remote Support Jobs (NOW HIRING)

The DSP Remote Supports is responsible for providing indirect virtual support with the use of remote supports technology, typically supporting up to 16 individuals in a residential, facility and/or natural home setting.

The DSP Remote Supports is responsible to provide remote supports/virtual assistance in accordance with individual service or program plans that may include socialization, health maintenance, medication administration and skill or behavioral development. 

The DSP Remote Supports may work fulltime or part-time and will work out of a designated or approved work-site daily. This is not a WFH (work from home) position.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below.  

Services and Supports

1. Remote Support:  Provides indirect supervision, support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development.
2. Remote Records:  Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality; accurately and timely completes billing documentation as applicable.
3. Remote Relationships:  Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Sevita Customer Service Standards.
4. Remote Reporting:  Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Sevita policy and external requirements.
5. Rights:  Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights.

Health Care

1. Appointments:  May assist individuals with medical appointments reminders and obtaining emergency medical care; relays orders and information to and from medical providers as required remotely. 
2. Medications:  If assigned, accurately observes and documents the self-administering of medications and treatments; promptly reports administration errors remotely.
3. General Health Care:  Remotely monitors individual’s health and well-being; documents health concerns and/or concerns with medical supplies and equipment; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives.

Employment Responsibilities:

1. Training:  Attends orientation and on-going training as directed; participates in monthly staff meetings. 
2. Employee Scheduling:  Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency.
3. Teamwork:  Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others.  
4.  Workplace Safety: Every employee plays a role in developing and maintaining a safe workplace; complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety related training or activities  

Monitoring Technology

1. Dashboard:  Continual monitoring of the approved technology dashboard(s) of assigned individuals during service hours.  
2. Protocols: Following protocols and parameters for sending notifications for each individual to the designated contacts.
3. Communication: Notification to all designated contacts of issues via email, text or phone calls of all issues during service hours.
4. Drills: May participate in technology drills and systems checks to ensure that all technology is functioning properly.
5. Emergency: Immediate notification to all designated contacts in the event of a systems failure, malfunctioning sensors or power outage.

• Performs other related duties and activities as required.

SUPERVISORY RESPONSIBILITIES

• None

Minimum Knowledge and Skills required for the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. 

Education and Experience: 

• High school diploma or equivalent  preferred 
• Six months of experience in human services preferred
• Must be 18 years of age. 

Certificates, Licenses, and Registrations:

• None

Other Skills and Abilities:

• Experience and knowledge of  Microsoft Excel
• Ability to multi-task and operate from multiple computer screens, tablets etc.
• Must have excellent verbal and written communication skills

Other Requirements:

• Previous experience as a Direct Support Professional and/or caregiver

• Travel as needed

Physical Requirements:

Normal Office Work, Data Entry: Sedentary work.  Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

AMERICANS WITH DISABILITIES ACT STATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process.