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Microsoft Intune Technician Jobs (NOW HIRING)

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Position Overview We are seeking a customer-focused Desktop Support Technician to provide onsite ... Knowledge of SCCM, MDT, Microsoft Intune, or Autopilot is a plus. * Basic networking knowledge ...

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Position Overview We are seeking a customer-focused Desktop Support Technician to provide onsite ... Knowledge of SCCM, MDT, Microsoft Intune, or Autopilot is a plus. * Basic networking knowledge ...

The IT Service Desk Technician provides first- and second-level technical support to agency ... Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and ...

... ID and Microsoft Intune. Requirements * Lead daily IT operations and employee support across ... technician; set clear expectations, evaluate performance, and strengthen service quality and ...

Experience with Microsoft Intune, including device enrollment, app deployment, configuration ... Provide training to end users, Telecom Coordinators, and IT technicians on mobile best practices ...

... Microsoft Intune environments, including device management, application deployment, and policy administration • Diagnose and resolve issues related to software installations, system performance ...

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Sr. Help Desk Technician (L2-3_GW) Plano, TX

Plano, TX • On-site

DivergeIT
IT Services • 11 - 50 employees

$19.25 - $26/hr

Full-time

Re-posted 26 days ago


Job description

Job Summary:
DivergeIT is recognized for its innovative approach to IT consulting and managed services. They are seeking a highly skilled and motivated Senior Help Desk Technician to serve as the senior escalation point for a team of technicians, providing remote support to clients in both Windows and Apple environments.
Responsibilities:
• Be the senior escalation point for a team of technicians of varied skillsets and experience.
• Provide remote support to clients who possess both Windows and Apple environments.
• Demonstrate current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15).
• Be fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices.
• Have a solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions.
Qualifications:
Required:
• 5+ years IT Technical Support in Windows and MAC Environments
• 5+ years Microsoft Intune
• 5+ years Microsoft 365
• 5+ years Azure
• Networking Support Experience
• Troubleshoot and diagnosing root cause of issues
• Current knowledge of Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and MACs up to Catalina (v15)
• Fully versed in the Office 365 suite of products to include Outlook, SharePoint, and Teams setup on both PCs, MACs and mobile devices
• Solid foundation in troubleshooting Cloud-based network technologies across multiple client environments, user desktop issues concerning network connectivity, email, printers, and user account permissions
• Certifications: Windows MDAA - Modern Desktop Administrator Associate, Apple Certified Support Professional (ASCP), Apple Certified Associate - Mac Integration Basics (within the past 5 years)
• Bachelor’s degree in information technology, Computer Science, or a related field is preferred. A combination of education and experience will also be considered.
Company:
DivergeIT helps make companies more agile & efficient, and, therefore, more profitable by the way our unique teams design, procure and support your Information Technology (IT) systems. Founded in 2000, the company is headquartered in El Segundo, USA, with a team of 51-200 employees. The company is currently Growth Stage.