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Microsoft Help Desk Remote Jobs in Hawaii (NOW HIRING)

Booz Allen Hamilton, Inc.

Exercise Planner

Honolulu, HI · On-site +1

$69K - $158K/yr

... Microsoft Office Suite and SharePoint to help you tell a realistic story. You'll listen to client ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Booz Allen Hamilton, Inc.

Identity Engineer

Honolulu, HI · On-site +1

$61K - $141K/yr

Remote Work: No Job Number: R0240159 Location: Honolulu,HI,US Share job via: Share Identity ... Experience with a vendor such as Microsoft, Ping, SailPoint, or CyberARK * Experience in virtual ...

Booz Allen Hamilton, Inc.

Exercise Planner

Honolulu, HI · On-site +1

$69K - $158K/yr

... Microsoft Office Suite and SharePoint to help you tell a realistic story. You'll listen to client ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

Booz Allen Hamilton, Inc.

Vendor Manager

Honolulu, HI · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0244860 Location: Honolulu,HI,US Share job via: Share Vendor Manager ... Experience with technical applications, including Microsoft Office applications and e-Procurement ...

Booz Allen Hamilton, Inc.

Graphic Designer

Honolulu, HI · On-site +1

$69K - $158K/yr

Remote Work: No Job Number: R0239262 Location: Honolulu,HI,US Share job via: Share Graphic Designer ... Are you passionate about helping organizations design high-visibility mission-critical infographics ...

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Microsoft Help Desk Remote information

What is a Microsoft Help Desk Remote?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What skills and qualifications are needed to thrive as a Microsoft Help Desk Remote specialist?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are the most commonly searched types of Microsoft Help Desk jobs in Hawaii?

The most popular types of Microsoft Help Desk jobs in Hawaii are:

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For Microsoft Help Desk Remote jobs in Hawaii, the most frequently searched job titles are:

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The top searched job categories for Microsoft Help Desk Remote jobs in Hawaii are:

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Microsoft Help Desk Remote jobs near you

Helpdesk Engineer, Senior

Booz Allen Hamilton, Inc.

Honolulu, HI • On-site, Remote

$77K - $176K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Re-posted 4 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
No
Job Number:
R0240151
Location:
Honolulu,HI,US
Share job via:
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Helpdesk Engineer, Senior
The Opportunity:
As a senior ITSM delivery lead and help desk administrator on our team, you'll be integral to architecting, deploying, and operating complex delivery environments across various DoW clients. You'll embrace an existing help desk implementation, document processes and workflows, including escalation, and advise on opportunities for efficiency change. Interface with key stakeholders and users, including internal delivery and engineering teams as well as cybersecurity professionals, to assure resilient data-centric delivery. You'll assist in designing and implementing custom policy to ensure positive control of delivery and access across hybrid environments, including edge solutions. You'll mentor the next set of storage engineers to help them grow into tomorrow's data architects.
Work with us and build the future of technology for the better.
Join us. The world can't wait.
You Have:
  • 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure (SOP) development
  • Experience with identity systems such as Microsoft AD
  • Experience with advanced ticketing systems such as ServiceNow or Jira
  • Experience documenting workflows
  • Ability to demonstrate cross-functional communications with a variety of engineering teams
  • Secret clearance
  • HS diploma or GED

Nice If You Have:
  • Experience with AI in ITSM process
  • Experience working in federal, DoW, or IC agency environments
  • Knowledge of federal information security policies, standards, procedures, directives, frameworks, federal security authorizations, assessment, and risk management processes for enterprise systems
  • Bachelor's degree in an IT, Cybersecurity, or Engineering field
  • ITIL, Atlassian, ServiceNow or COBIT Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

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Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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