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Microsoft Help Desk Remote Jobs in Hawaii (NOW HIRING)

ABB

Commercial Proposal Engineer

HI · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Proficiency in digital tools for remote work and organization, such as Microsoft Outlook ...

Eliassen Group

Technical Project Manager

Honolulu, HI · On-site +1

$50 - $62/hr

... and Microsoft Excel. * Ability to work effectively in a fully remote setting. Recruitment ... to help identify candidates whose qualifications most closely match the requirements of the ...

Deloitte

Hospital Billing Analyst

Honolulu, HI · Remote

$47.40K - $63.20K/yr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Preferred: * Experience using Microsoft Word, Excel, and PowerPoint * Experience supporting ...

AAA

Hotel Concierge Sales Agent (Maui)

Lahaina, HI · Remote

$16/hr

... Remote new hire on-boarding and POS training * Additional hands-on training takes place at a hotel concierge desk * Computer/laptop with internet is preferred but not required What We're Looking For ...

AAA

Hotel Concierge Sales Agent (Kauai)

Kapaa, HI · Remote

$20/hr

... Remote new hire on-boarding and POS training * Additional hands-on training takes place at a hotel concierge desk * Computer/laptop with internet is preferred but not required What We're Looking For ...

Carrington

Senior, Data Engineer

Honolulu, HI · Remote

$140K - $160K/yr

Come join our amazing team and work remote from home! What you'll do: Under direct supervision ... Advanced knowledge of working in the Microsoft SQL Server environment to design, implement, and ...

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Microsoft Help Desk Remote information

What are the key skills and qualifications needed to thrive as a Microsoft Help Desk Remote specialist, and why are they important?

To thrive as a Microsoft Help Desk Remote specialist, you need a solid understanding of Windows operating systems, Microsoft Office applications, troubleshooting techniques, and often an associate degree or relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow or Zendesk, and knowledge of Active Directory are typically required. Exceptional communication, patience, and problem-solving skills help you efficiently assist users and resolve technical issues from a distance. These abilities are crucial for providing timely, effective support and ensuring user satisfaction in a remote IT environment.

What are some typical challenges faced by remote Microsoft Help Desk professionals, and how can they effectively address them?

Remote Microsoft Help Desk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users who may have varying levels of technical knowledge. To address these challenges, leveraging remote diagnostic tools, setting clear expectations with users, and utilizing knowledge bases or documentation can be highly effective. Additionally, regular collaboration with team members through chat or video meetings helps ensure consistent support quality and knowledge sharing.

What are Microsoft Help Desk Remote jobs?

Microsoft Help Desk Remote jobs involve providing technical support and troubleshooting assistance to users of Microsoft products and services, such as Windows, Office, and Microsoft 365, from a remote location. Employees in these roles typically handle customer inquiries, resolve software or hardware issues, and guide users through problem-solving steps via phone, chat, or email. These positions require strong communication skills, technical knowledge of Microsoft products, and the ability to work independently from home or another remote setting.

What is the difference between Microsoft Help Desk Remote vs Technical Support Specialist?

AspectMicrosoft Help Desk RemoteTechnical Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, help desk or call center settingOn-site or remote, technical support roles in various industries
Industry UsageIT support, software companies, tech service providersIT, telecommunications, hardware/software companies

Microsoft Help Desk Remote and Technical Support Specialist roles share similar certifications and work environments, often involving remote support for software and hardware issues. However, Microsoft Help Desk Remote positions are typically focused on supporting Microsoft products specifically, while Technical Support Specialists may handle a broader range of technologies and on-site support. Both roles are essential in IT support, but the Microsoft Help Desk Remote role emphasizes Microsoft expertise and remote troubleshooting skills.

What are the most commonly searched types of Microsoft Help Desk jobs in Hawaii? The most popular types of Microsoft Help Desk jobs in Hawaii are:
What are popular job titles related to Microsoft Help Desk Remote jobs in Hawaii? For Microsoft Help Desk Remote jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Microsoft Help Desk Remote jobs in Hawaii look for? The top searched job categories for Microsoft Help Desk Remote jobs in Hawaii are:
What cities in Hawaii are hiring for Microsoft Help Desk Remote jobs? Cities in Hawaii with the most Microsoft Help Desk Remote job openings:
Microsoft Help Desk Remote jobs near you

Part-Time Bilingual (Italian/English) Service Desk Analyst

CAI

Honolulu, HI • Remote

$20.25 - $27.75/hr

Other

Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Part-Time Bilingual (Italian/English) Service Desk Analyst

Req number:

R7729

Employment type:

Part time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time (20 hours a week).

Job Description

We are looking for a bilingual customer service-oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part-time and remote .

What You'll Do

  • Provide General IT end-user support

  • Utilize excellent customer service skills and exceed customers' expectations

  • Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems

  • Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions

  • Properly escalate unresolved issues to the next level of support with strong supporting documentation

  • Following documented processes to resolve customer issues

  • Ensure proper recording, categorization, documentation, and closure of all tickets

  • Analyze the impact and urgency of customer's issues and prioritize appropriately

  • Recommend procedure modifications or improvements

  • Drive positive results in Customer Experience through timely responses and professional interaction

  • Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics

  • Preserve and grow your knowledge of Service Desk procedures, products, and services

  • May perform other job duties as directed by Team Lead or Service Delivery Leader

What You'll Need

Required:

  • 6-12 months' experience in a Service Desk role and/or technical support role

  • 6-12 months of customer service experience in a professional industry

  • High School Diploma or GED

  • Bilingual in English and Italian languages (both written and oral)

  • Strong troubleshooting and documentation skills

  • Excellent customer service skills

  • Strong attention to detail and strong communication skills (both written and oral)

  • Excellent work ethic

  • Problem-solving skills

  • Solution driven

  • Ability to work weekdays from 7:30am - 11:30am EST

Preferred:

  • Associate degree preferred in related field.

Physical Demands

  • Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

#LI-AE1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

$18.00 per hour plus language bonus

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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