ZipRecruiter

Log In

1

Microsoft Customer Support Jobs in Springfield, OH

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Experienced in Microsoft Office is required * Must have ability to drive a forklift when needed and ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Experienced in Microsoft Office is required * Must have ability to drive a forklift when needed and ...

Clopay

Customer Support Representative 1

Troy, OH · On-site

$14.75 - $20/hr

We currently have an opening for a Customer Support Representative l in our Troy, Ohio location ... Prior customer service experience, prior clerical or office experience, and Microsoft Office ...

Clopay

Customer Support Representative 1

Troy, OH · On-site

$18/hr

We currently have an opening for a Customer Support Representative l in our Troy, Ohio location ... Prior customer service experience, prior clerical or office experience, and Microsoft Office ...

Clopay

Customer Support Representative 1

Troy, OH · On-site

We currently have an opening for a Customer Support Representative l in our Troy, Ohio location ... Prior customer service experience, prior clerical or office experience, and Microsoft Office ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with ... Microsoft operating systems and associated software. Skills/Other: Ability to schedule time and ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: Is an entry-level position with ... Microsoft operating systems and associated software. Skills/Other: Ability to schedule time and ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: • Is an entry-level position with ... with Microsoft operating systems and associated software. Skills/Other: • Ability to schedule ...

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The Information Technology (IT) Field Support Specialist I/CRM: • Is an entry-level position with ... with Microsoft operating systems and associated software. Skills/Other: • Ability to schedule ...

next page

Showing results 1-20

All JobsMicrosoft Customer Support JobsMicrosoft Customer Support Jobs in Springfield, OH

Microsoft Customer Support information

See Springfield, OH salary details

$9

$20

$51

How much do microsoft customer support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for microsoft customer support in Springfield, OH is $20.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.82 and $23.80 per hour, depending on experience, location, and employer.

Does Microsoft have customer support people?

Yes, Microsoft employs customer support professionals who assist users with technical issues related to Microsoft products and services. These support roles often require knowledge of Microsoft software, troubleshooting skills, and customer service experience, and may involve working through various channels such as phone, chat, or email.

What skills and qualifications are needed for Microsoft Customer Support?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a Microsoft Customer Support do?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

Does Microsoft Customer Support offer remote jobs?

Microsoft Customer Support roles often offer remote work options, especially for positions involving technical assistance and customer service. These jobs typically require strong communication skills, familiarity with Microsoft products, and sometimes specific certifications, with many roles allowing flexible or fully remote schedules.
What are popular job titles related to Microsoft Customer Support jobs in Springfield, OH? For Microsoft Customer Support jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Springfield, OH look for? The top searched job categories for Microsoft Customer Support jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Microsoft Customer Support jobs? Cities near Springfield, OH with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Springfield, OH as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $43,412 per year, or $20.9 per hour.

Customer Support Analyst

Pratt Industries

Vandalia, OH • On-site

Full-time

Posted 10 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

42nd of 119 rated packaging manufacturers

Job description

The Customer Support Analyst is responsible for the duties listed below and is the support staff supporting our customers' needs, along with any additional duties as assigned by management.
Strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders.
DUTIES AND RESPONSIBILITIES
  • Must be able to communicate at a high level to production employees, management and customers
  • This position must be computer literate.
  • General office duties, ordering supplies, scanning/faxing, filing, answering phones
  • Maintain excellent working conditions, a safe work environment, and high morale within the plant.
  • Keep DC Operations Manager and Production Manager informed regarding problems or situations that may affect the overall production operation of the plant.
  • Must display emotional control in time sensitive situations and be able to multi-task
  • Must be able to communicate clearly and effectively
  • Strong decision making ability, self-motivated and results-oriented.
  • Ability to work effectively and independently in a multi-task, high-volume environment.
  • Comply with company policies and procedures.
  • Experienced in Microsoft Office is required
  • Must have ability to drive a forklift when needed and perform forklift driver duties such as loading trucks, scanning materials, moving and stocking product in a safe manner, and verify materials and packing slips

Position requires Data input to perform the following tasks:
  • Transfer built orders into Supply Connect program
  • Print productions orders
  • Maintain spreadsheets
  • Maintain and run reports
  • Print production labels and needed forms
  • Review and understand backlog
  • Maintain and Builds shipping load folder which contains: pick slips, labels, draft manifest, PO sheet
  • Input data into customer sites such as TMS, TMC
  • Coordinates appointments for shipment pick up
  • Assists with activities involving customer requirements
  • Maintain customer files.
  • Scan and email all BOL to Retail's Central Receiving Manager
  • Drive forklift and complete other warehouse/shipping duties/tasks as assigned

EDUCATION and/or EXPERIENCE
  • High school diploma or GED
  • Candidates are PREFERRED who offer the following:
  • Experience working in a manufacturing environment
  • Computer data-entry experience
  • Experience in the corrugated box industry

LANGUAGE SKILLS
  • Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

TECHNICAL SKILLS
  • Application knowledge and skill for computer data entry
  • Application knowledge of products and production processes
  • Quality standards - knowledge of the DC Quality System along with Customer requirements

PHYSICAL DEMANDS
  • Employee is regularly required to walk and talk and hear, stand, and sit. Position requires walking on manufacturing floor. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must be able lift 15 to 45 pounds.

WORK ENVIRONMENT
  • While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud. Climate in the plant may be hot, cool, or cold.

PERFORMANCE MEASUREMENTS
The performance of the Customer Support Analyst will be measured as follows:
  • Operating standards - The employee will need to meet or exceed the Operating Standards set in the Distribution Center. Such standards will be set annually and communicated to the Admin.
  • Personal growth - Each year there will be professional goals developed and agreed to by the Office Admin and the DC Manager.
  • Employee relations - The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
  • Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

NA

What Pratt Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply