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Microsoft Customer Support Jobs in Spring, TX (NOW HIRING)

Vallen

Customer Service Operations Manager

Houston, TX · On-site

The Client Solutions Manager leads the team supporting the full Customer Service function for Encon ... Proficiency with Microsoft Office, including Excel, required. * Ability to understand and interpret ...

HUB

CRM Support Technician

Houston, TX · Hybrid

$31/hr

The CRM Support Technician will provide first-level technical support for our Microsoft Dynamics 365 Sales platform and related Power Platform tools. In this entry-level role, you will assist users ...

Doodie Calls

Customer Service Representative

Conroe, TX · On-site

$15 - $18/hr

We believe in the power of collaboration and mutual support. Job Summary: We are seeking a highly ... Microsoft Office and CRM software • Bilingual: Fluent in English and Spanish (preferred) • ...

Tyndale

Customer Service Representative

Houston, TX · Hybrid

$15.25 - $20.75/hr

Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 ... Proficiency with Microsoft Office required, including basic Microsoft Excel skills; comfortable ...

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How much do microsoft customer support jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for microsoft customer support in Spring, TX is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $10.67 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Microsoft Customer Support position, and why are they important?

To thrive as a Microsoft Customer Support representative, a thorough understanding of Microsoft products and services, strong troubleshooting abilities, and a high school diploma or equivalent are generally required. Familiarity with support ticketing systems, remote desktop tools, and Microsoft certifications such as MTA or MOS can be advantageous. Excellent interpersonal skills, patience, and active listening set top performers apart in this customer-facing role. These skills are vital to efficiently resolve technical issues, ensure customer satisfaction, and uphold the company's reputation.

What does a typical day look like for someone in a Microsoft Customer Support role?

A typical day for a Microsoft Customer Support representative involves responding to customer inquiries via phone, email, or chat, diagnosing technical problems, and providing step-by-step solutions. You’ll regularly access support ticket systems, collaborate with technical specialists for complex issues, and document resolutions for future reference. Some days may involve assisting with product updates or participating in training sessions to stay current on Microsoft technologies. The work environment can be fast-paced, but teamwork and knowledge-sharing are strongly encouraged to help everyone succeed. This role is ideal for those who enjoy problem-solving and helping others use technology more effectively.

What is a Microsoft Customer Support job?

A Microsoft Customer Support job involves assisting customers with technical issues, troubleshooting software and hardware problems, and providing guidance on Microsoft products and services. Support agents typically handle inquiries via phone, chat, or email, ensuring customer satisfaction and issue resolution. They may also escalate complex issues to higher-tier support teams. The role requires strong communication, problem-solving skills, and knowledge of Microsoft technologies.

What are popular job titles related to Microsoft Customer Support jobs in Spring, TX? For Microsoft Customer Support jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Microsoft Customer Support jobs in Spring, TX look for? The top searched job categories for Microsoft Customer Support jobs in Spring, TX are:
What cities near Spring, TX are hiring for Microsoft Customer Support jobs? Cities near Spring, TX with the most Microsoft Customer Support job openings:
Microsoft Customer Support jobs near you
Infographic showing various Microsoft Customer Support job openings in Spring, TX as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,889 per year, or $20.6 per hour.
Technical Support Representative (Contact/Call Center)

Technical Support Representative (Contact/Call Center)

Ezee Fiber

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Ezee Fiber rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

44th of 82 rated telecommunications companies

Job description

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.


Ezee Fiber is seeking a Technical Support Representative (Contact/Call Center) to be part of a team of high-energy, customer-oriented professionals. As the first point of contact for customers with service enquiries, TSR will deliver exceptional support with both technical expertise and a commitment to outstanding customer service.


• Understand telecommunications, infrastructure, and backbone technologies.
• Properly analyze and troubleshoot customer issues.
• Maintain a flexible schedule to meet company demands, including evenings, third shifts, and weekends.
• Focus on delivering exceptional customer service experience and assist customers with technical questions.
• Document Customer Interactions: Accurately document all customer interactions, troubleshooting steps, and resolutions in the company’s CRM.
• Provide Training and Support: Assist in training new team members in technical procedures and customer service best practices.
• Escalate Complex Issues: Recognize and escalate complex or persistent issues to higher-level technical support or engineering teams when necessary.
• Stay Updated on Product Knowledge: Keep current with new service offers, technology updates, and best practices to deliver informed support.
• Participate in Continuous Improvement: Provide feedback to improve processes and enhance the customer experience, contributing ideas for optimizing support workflows.
• Perform other duties as required.

Education and Experience Requirements: High school diploma or equivalent, one-to-three years of proven experience in technical support roles, preferably in the telecommunications or FTTH industry.
• Communication Pro: Excellent communication and interpersonal skills.
• Analytical Mind: Ability to leverage data for decision-making.
• Tech-Savvy: Proficiency in using software and Microsoft Office Suite.
• Adaptable: Thrive in a fast-paced and ever-changing environment.
• Independent Worker: Ability to work independently with minimal supervision.
• Multitasker: Excellent multitasking, prioritization, and time management abilities.
• Detail-Oriented: Strong attention to detail and organizational skills.

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

• Competitive compensation package
• Health, Dental and Vision insurance
• 401k match
• Paid time off and other generous benefit programs
• Tuition reimbursement

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Technical Support Representative (Contact/Call Center), you will play a critical role in building a new function that directly impacts our company’s growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.
 
 
*We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.

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