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Microsoft 365 Technical Support Engineer Jobs in Utah

Navitas Semiconductor

Provide both frontline and escalated technical support, handling the full range of incidents and ... Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and ...

Jobless

Technical Support Engineer

Salt Lake City, UT · On-site

$70 - $100/hr

Experlogix is seeking a Technical Support Engineer II with strong technical aptitude and a passion ... Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP ...

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Novarad Corporation

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Technical Support Engineer III

Provo, UT · On-site

... Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad ... · Microsoft Windows Server · Active Directory, DNS, DHCP, and Group Policy · Microsoft SQL ...

Novarad

Technical Support Engineer #3

Provo, UT · On-site

Technical Support Engineer III As a Technical Support Engineer III, you'll serve as one of Novarad ... What You'll Work With You'll regularly work with technologies including: • Microsoft Windows ...

Podium

Technical Support Engineer

Lehi, UT

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

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Microsoft 365 Technical Support Engineer information

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

Does Microsoft 365 include technical support?

Microsoft 365 offers technical support to its subscribers, including options like phone, chat, and online help for troubleshooting and assistance. Support availability and levels vary depending on the subscription plan, and Microsoft 365 Technical Support Engineers often help users resolve issues related to the platform and its services.

What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Utah?

For Microsoft 365 Technical Support Engineer jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Utah look for?

The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Utah are:

What cities in Utah are hiring for Microsoft 365 Technical Support Engineer jobs?

Cities in Utah with the most Microsoft 365 Technical Support Engineer job openings:

Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in Utah as of June 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Support Engineer

Navitas Semiconductor

Full-time

Re-posted 19 days ago

Job description

Job Purpose:

Navitas Semiconductor (Nasdaq: NVTS) is a high-growth, publicly traded technology company seeking an IT Support Engineer to handle the full range of end-user support requests.  The ideal candidate will be self-motivated, energetic, tech-savvy, collaborative, a strong troubleshooter who can both deliver frontline support and resolve complex, escalated issues, and understands the dynamics of a fast-growing company.

Key Responsibilities and Duties:

  • Provide both frontline and escalated technical support, handling the full range of incidents and service requests from initial intake through resolution— primarily for the local region, and for global offices as needed
  • Diagnose and resolve advanced hardware, software, network, and connectivity issues for end users
  • Respond to and manage incidents and service requests through the ticketing system, meeting required SLAs
  • Administer user accounts, security groups, and permissions in Active Directory and Microsoft Entra ID
  • Install, configure, and troubleshoot software applications and endpoint management tools
  • Follow workflow in accordance with quality standards
  • Image, deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals
  • Document solutions, create knowledge base articles, and maintain standard operating procedures
  • Share knowledge across the IT team and help end users build self-service skills to reduce repeat issues
  • Identify recurring issues and recommend process or system improvements
  • Own IT asset management across the equipment lifecycle, including tracking, assignment, inventory accuracy, and retirement of hardware and software
  • Maintain employee IT profiles and ensure each user’s computer remains compliant with company IT and security policies
  • Any and all other duties, as assigned

Knowledge, Skills, Abilities:

  • Advanced troubleshooting skills across Windows, Linux and macOS, Microsoft 365 / MS Office, and common business applications
  • Strong proficiency with computers and all MS Office / Microsoft 365 products
  • Working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and endpoint management tools (Intune, SCCM, or MDM)
  • Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, and VPN)
  • Experience using AI-powered tools (e.g., Microsoft Copilot, Claude, AI assistants) to troubleshoot, draft documentation, and improve support efficiency
  • Demonstrated ability to manage a myriad of demands and prioritize effectively
  • Strong analytical and problem-solving skills
  • Maintains accountability for actions (ownership of work)
  • Extremely reliable with the ability to champion tasks
  • Excellent written and verbal communication skills

Requirements:

Basic

  • 3+ years of experience in an IT Help Desk, desktop support, or technical support position
  • Demonstrated experience resolving escalated incidents and supporting Windows, Microsoft 365, and Active Directory environments

Preferred

  • BS in computer science, computer engineering, or a similar discipline
  • 5+ years of experience in an IT Help Desk position
  • Experience with NinjaOne, Freshservice, Fortinet products, or cybersecurity is a plus
  • Scripting experience with PowerShell, VBScript, or JavaScript is a plus

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