Level II Technical Support
Amarillo, TX · On-site
Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is ...
Level II Technical Support
Amarillo, TX · On-site
Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is ...
Level II Technical Support
Amarillo, TX · On-site
Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is ...
Quick apply
Level II Technical Support
Amarillo, TX · On-site
Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is ...
Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is ...
Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is ...
Metaswitch information
See Texas salary details
$12.54 - $13.36
3% of jobs
$13.36 - $14.17
5% of jobs
$14.17 - $14.98
13% of jobs
$15.13 is the 25th percentile. Wages below this are outliers.
$14.98 - $15.80
20% of jobs
The median wage is $16.14 / hr.
$15.80 - $16.61
20% of jobs
$16.61 - $17.43
10% of jobs
$17.69 is the 75th percentile. Wages above this are outliers.
$17.43 - $18.24
12% of jobs
$18.24 - $19.06
9% of jobs
$19.06 - $19.87
7% of jobs
$19.87 - $20.69
1% of jobs
$20.69 - $21.50
0% of jobs
$12
$16
$21
How much do metaswitch jobs pay per hour?
As of Jul 28, 2026, the average hourly pay for metaswitch in Texas is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $17.93 per hour, depending on experience, location, and employer.
What are the typical projects or responsibilities for someone working in a Metaswitch Engineer position?
As a Metaswitch Engineer, you’ll typically work on deploying, configuring, and maintaining Metaswitch carrier-grade communications platforms for service providers. Your daily responsibilities may involve troubleshooting network issues, performing software upgrades, and providing technical support to clients or internal teams. You will often collaborate closely with network architects, project managers, and customer support teams to ensure seamless integration and high-quality service delivery. Expect opportunities to participate in projects such as VoIP migration, implementing new network features, or optimizing system performance, all of which offer valuable hands-on experience and potential career advancement.
What are the key skills and qualifications needed to thrive in the Metaswitch position, and why are they important?
To thrive in a Metaswitch Engineer role, you need a solid background in computer science, telecommunications, and network protocols, often supported by a degree in these fields. Hands-on experience with Metaswitch software platforms, VoIP systems, SIP, and relevant certifications like CCNA or those from Metaswitch are highly valuable. Strong analytical thinking, troubleshooting abilities, and effective communication make individuals stand out in this position. These competencies are critical for ensuring reliable network performance, efficient problem resolution, and seamless service for clients.
What is a Metaswitch job?
A Metaswitch job typically involves working with Metaswitch Networks' telecommunications technology, which powers VoIP, cloud communications, and networking solutions. Roles may range from software engineering and technical support to network engineering and sales. Employees often work on developing and maintaining networking software, supporting telecom clients, and implementing cloud communications solutions. Key skills include knowledge of networking protocols, software development, and troubleshooting VoIP or IMS systems.
What are the most commonly searched types of Metaswitch jobs in Texas? The most popular types of Metaswitch jobs in Texas are:
What are popular job titles related to Metaswitch jobs in Texas? For Metaswitch jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Metaswitch jobs in Texas look for? The top searched job categories for Metaswitch jobs in Texas are:
Full-time
Medical, Retirement
Posted 23 days ago
Job description
ASK US ABOUT OUR HIRING BONUS!
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
Skills
Benefits
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.
The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.
As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:
- Wireless/VOIP
- Hosted Phone System
- Fiber
- POTS
- DSL
You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:
- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.
- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.
- Reporting troubles with our partnered service providers after hours and on weekends.
- Having a thorough understanding of all products offered.
- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.
- Learning and understanding the functions of other departments to be able to execute them after hours.
- Monitoring ACD queues and managing talk times to ensure hold times are minimal.
- Communicating with customers and resolving any issues reported via the support email account.
- Provisioning / de-provisioning the following services:
- Wireless/VOIP
- DSL
- Dial-up
- Hot Spot Users
- Handling account suspends and restores.
- Maintaining monitoring software and making sure all data contained therein is correct and up to date.
- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.
- Submitting tickets to be worked by our field services and managed services departments.
- All other duties as assigned.
Qualifications
- Must have a minimum of a high school diploma, Associates Degree in CIS preferred
- Comp Tia A+ certification is preferred
- Experience with computer repair, software/hardware preferred
- Experience with Microsoft OS
- Experience in troubleshooting Outlook and other email applications, including mobile email applications
- 2 years related IT/Help Desk experience preferred
- Must demonstrate computer knowledge with the ability to learn new software
- General understanding of Webhosting preferred
- Experience with ESI or Shoretel VoIP phones is a plus
- Experience in Metaswitch or CSX is a plus
- Telecommunications experience is a plus
Skills
- Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
- Must work well with others, as part of a team as well as individually
- Must possess and demonstrate excellent communication skills
- Must demonstrate excellent organizational skills
- Must be enthusiastic and self-motivated
- Proven customer support professional with at least three years of call center experience preferred
- Ability to speak Spanish preferred
Benefits
- We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
About AMA TechTel
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
51 - 200 Employees
Headquarters location
Amarillo, TX, US