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$53K

$93.3K

$118K

How much do message relay jobs pay per year?

As of Jun 5, 2026, the average yearly pay for message relay in the United States is $93,255.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Message Relay Operator, and why are they important?

To thrive as a Message Relay Operator, you need excellent communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with telecommunications systems, TTY/TDD devices, and specialized relay software is often required. Active listening, patience, and professionalism are crucial soft skills for facilitating accurate and respectful message transmission between parties. These skills ensure reliable, confidential, and effective communication for users who rely on relay services.

What is the difference between Message Relay vs Customer Service Representative?

AspectMessage RelayCustomer Service Representative
Primary RoleTransmit and route messages within organizations or between clients and teamsAssist customers by addressing inquiries, resolving issues, and providing product or service information
Required SkillsCommunication, organization, basic technical knowledgeCommunication, problem-solving, product knowledge
Work EnvironmentCall centers, offices, online platformsCall centers, retail, online support channels
Common UsageInternal communication, message forwardingCustomer interaction, support services

While Message Relay focuses on transmitting messages efficiently within or outside an organization, Customer Service Representatives engage directly with customers to resolve issues and provide support. Both roles require strong communication skills but serve different functions in the customer and internal communication processes.

What are some common challenges faced by Message Relay operators, and how can they effectively manage them?

Message Relay operators often encounter challenges such as handling a high volume of messages, maintaining strict confidentiality, and ensuring clear and accurate communication between parties. To manage these challenges, operators must be detail-oriented, practice excellent listening skills, and remain calm under pressure. Utilizing standardized communication protocols and regularly updating their knowledge of privacy regulations can also help ensure messages are relayed efficiently and securely.

What is a Message Relay job?

A Message Relay job involves receiving, transmitting, and sometimes interpreting messages between parties, often in environments where direct communication is not possible or practical. This role may be found in emergency services, call centers, or organizations that need to facilitate communication between people who use different communication methods. Message relay professionals ensure messages are delivered accurately, promptly, and confidentially. They may use specialized systems or technology to relay voice, text, or data messages. Strong attention to detail and communication skills are essential in this role.
What cities are hiring for Message Relay jobs? Cities with the most Message Relay job openings:
Infographic showing various Message Relay job openings in the United States as of May 2026, with employment types broken down into 49% Full Time, 40% Part Time, 1% Temporary, and 10% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,255 per year, or $44.8 per hour.
Switchboard Operator

Switchboard Operator

FirstHealth of the Carolinas, Inc.

Pinehurst, NC • On-site

$12.25 - $15.50/hr

Full-time

Posted 15 days ago

FirstHealth of the Carolinas rating

7.2

Company rating: 7.2 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

332nd of 865 rated healthcare providers

Job description

Overview
Efficiently manages incoming telephone communications via the switchboard, including the prompt handling of emergency codes and alarm systems. Provides critical support services to FirstHealth physicians and staff through overhead paging and the beeper system, ensuring timely and accurate message delivery across departments. Plays a key role in maintaining smooth operational flow and rapid response capabilities within the healthcare environment.
Responsibilities
  • Answer incoming telephone calls via the switchboard system
  • Respond promptly to emergency codes and alarm notifications
  • Provide overhead paging services for FirstHealth physicians and staff
  • Operate and manage the beeper system to ensure timely communication
  • Maintain accurate and efficient message relay across departments
  • Support hospital operations by facilitating internal communications

Qualifications
High School diploma or GED. Prefer one to two years as a switchboard operator, receptionist or clerk that has worked with the public.

What FirstHealth of the Carolinas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

FirstHealth logo

About FirstHealth

Sourced by ZipRecruiter

FirstHealth of the Carolinas is a private, Not for Profit Health care Network Headquartered in Pinehurst, NC. Its 6,100 Employees serve 15 counties in the mid Carolinas. Licensed for four hospitals with 610 beds, FirstHealth demonstrates a commitment to treating the whole patient and providing Quality Health care for the entire Community especially those in need. FirstHealth’s organizational culture is guided by its Core Purpose and Core Values and is committed to Patient Safety, Quality and Performance Excellence.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Pinehurst, NC, US

Year founded

1995

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