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Merchant Success Manager Jobs in California (NOW HIRING)

Torrid

Merchant

City Of Industry, CA · Hybrid

$100K - $130K/yr

We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. Hybrid Schedule - 3 days in-office and 2 days remote The Merchant will own and manage a key category of the ...

Torrid

Merchant

City Of Industry, CA · Hybrid

$100K - $130K/yr

We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. Hybrid Schedule - 3 days in-office and 2 days remote The Merchant will own and manage a key category of the ...

Torrid

Merchant

City Of Industry, CA · On-site

$100K - $130K/yr

We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. Hybrid Schedule - 3 days in-office and 2 days remote The Merchant will own and manage a key category of the ...

Torrid

Merchant

Rowland Heights, CA · Hybrid

$100K - $130K/yr

We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. Hybrid Schedule - 3 days in-office and 2 days remote The Merchant will own and manage a key category of the ...

Adyen

Merchant Onboarding Manager

San Francisco, CA

$90K - $125K/yr

Merchant Onboarding Manager We are looking for a Merchant Onboarding Manager to join our Merchant ... success. You will also streamline operational steps between commercial teams and onboarding ...

Adyen

Merchant Onboarding Manager

San Francisco, CA · On-site

$90K - $125K/yr

Merchant Onboarding Manager We are looking for a Merchant Onboarding Manager to join our Merchant ... success. You will also streamline operational steps between commercial teams and onboarding ...

Gorgias

Director, Customer Success

San Francisco, CA · On-site

$242K - $295K/yr

... merchants * Build AI literacy from the ground up across the org: every CSM and manager should be fluent in configuring, evaluating, and improving AI-driven outcomes * Represent Customer Success in ...

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Merchant Success Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do merchant success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for merchant success manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a merchant success manager?

A Merchant Success Manager is a professional who works closely with businesses that sell products or services through a particular platform or service provider. Their main responsibility is to ensure merchants are satisfied, supported, and able to maximize the value of the platform. They assist with onboarding, provide ongoing training, resolve issues, and help merchants optimize their sales and operations. By building strong relationships, Merchant Success Managers help drive retention, growth, and overall merchant satisfaction.

What are the key skills and qualifications needed to thrive as a merchant success manager?

To thrive as a Merchant Success Manager, you need a solid grounding in e-commerce operations, account management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, e-commerce systems like Shopify or Magento, and data analysis tools such as Excel or Tableau is typically required. Exceptional communication, problem-solving, and relationship-building abilities help you stand out in this role. These skills enable Merchant Success Managers to optimize merchant performance, drive growth, and ensure long-term client satisfaction.

How does a merchant success manager typically collaborate with other teams to support client growth?

As a Merchant Success Manager, you’ll regularly work cross-functionally with teams such as Sales, Product, and Customer Support to ensure merchants receive comprehensive service. You often act as the bridge between merchants and internal stakeholders, communicating merchant feedback to products and troubleshooting with support. This collaboration helps proactively address merchant needs, identify upsell opportunities, and drive continuous improvement in the merchant experience.

What are popular job titles related to Merchant Success Manager jobs in California?

For Merchant Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Merchant Success Manager jobs in California look for?

The top searched job categories for Merchant Success Manager jobs in California are:

What cities in California are hiring for Merchant Success Manager jobs?

Cities in California with the most Merchant Success Manager job openings:

Merchant Success Manager jobs near you
Infographic showing various Merchant Success Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Retail Success Manager: LEAP (Multi-Brand)

Leap

Los Angeles, CA • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

About Leap
At Leap, we believe the future of retail is omnichannel and the next generation of brands belong in neighborhoods, not just on screens. Today, the Leap platform powers retail across over 100 stores for 50 brands with ambitions of scaling to thousands of stores and hundreds of brands.
We don't just operate stores, we bring brands to life - with built in advantages powered by data, systems and scale. We solve the challenging complexities of retail, ensuring that every store we launch and operate is high-performing and every shopper always feels welcomed.
While our platform provides the data and infrastructure across our 100+ stores, our people are the key to our success. We are looking for smart, energized individuals who are ready to act as owners and help us build our platform. So, come take this leap with us and help us rewrite the future of retail.
Location
This is a hybrid role based in Los Angeles, with a minimum of 3 in-store days per week.
Annual Pay Range
$110,000-$130,000, based on experience
About the Role
This is not a multi-unit manager role with a fancier title. This is an opportunity to own a portfolio of brands and stores end-to-end, driving performance, deepening partnerships, and developing the people who make it all work.
As a Retail Success Manager, you'll be the connective tissue between Leap's operations and the brand executives who trust us with their physical retail presence. You'll toggle between coaching a Store Manager on the floor on a Tuesday and leading a strategic brand review with a founder on Wednesday.
You'll know the P&L as well as you know your team.
Why This Role
  • Ownership: You'll run a real portfolio: multiple brands, stores, and the teams who make them successful. The results you drive are visible and yours.
  • Impact: High-stakes exposure to the most exciting consumer brands in the market, with a seat at the table on strategy and execution.
  • Scale: Operate at the intersection of retail operations, brand partnership, and team leadership in one of the fastest-growing companies in the space.
  • Growth: A compelling NYC leadership role for those who want to operate at a high level and build something meaningful.

What You'll Do
  • Run the Portfolio Own performance across a portfolio of brands and stores; analyzing data, identifying gaps, and building actionable plans that consistently hit sales, remittance, and profitability targets.
  • Develop the Team Coach and develop Store Managers with a focus on sales, customer experience, and retention. Own the full talent pipeline: recruiting, hiring, onboarding, and ongoing development.
  • Drive Brand Success Serve as the primary relationship owner for brand executives, translating performance data into insights, aligning on strategy, and leading renewal and expansion conversations alongside the Growth team.
  • Operate Cross-Functionally Align internal teams (marketing, merchandising, finance, operations) around what brands need and what stores are seeing. Be the voice that connects the floor to the boardroom.

What Success Looks Like
  • Store-level financial, operational, and experience KPIs consistently achieved across your portfolio
  • High employee retention, engagement, and a healthy hiring pipeline
  • Strong Brand NPS. Brand partners renew, expand, and advocate for Leap
  • You're the person brands and internal teams trust to get things done

Position Requirements
  • Based in Los Angeles; hybrid role with a minimum of 3 in-store days per week
  • 6+ years of progressive retail leadership experience, with 2+ years in multi-unit management across a minimum of 5 locations
  • Demonstrated success leading remote, multi-store teams to drive client experience, operational excellence, and business performance
  • Strong relationship-building skills across internal teams, store staff, and brand partners
  • Ability to travel regularly within NYC and up to twice annually out of state
  • Must be 18+ years of age
  • Comfortable with active, on-floor responsibilities, including extended standing/walking and lifting up to 50 lbs or using ladders as needed

Leap offers a competitive total rewards package, which includes:
  • Unlimited PTO (blackout periods apply)
  • Bonus Eligible
  • Healthcare benefits (medical, dental, vision)
  • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
  • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
  • Employee Assistance Program
  • Employee discount + wardrobe allotment for participating Leap brands

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores - powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

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