Merchant Services Fraud Risk Manager Jobs (NOW HIRING)

As a member of the Fraud Strategy team within the Risk Management department, this position will guide the development of fraud risk acquisition strategies, mitigating fraud losses and credit exposure associated with fraudulent account originations across the credit card portfolio. As a management position, you will lead a team of analysts to create and optimize fraud strategies designed to detect and prevent identity theft, synthetic identity fraud, first party, and other forms of acquisition-related fraud. This role is critical in advancing the department’s fraud prevention capabilities while maintaining superior customer and applicant experience throughout the account acquisition lifecycle.

• Manage the priorities of the acquisition fraud strategy team and be responsible for achieving team-level goals, thereby contributing to the success of overall departmental objectives.
• Monitor acquisition portfolio performance, ensuring Key Performance Indicators (KPIs), Key Risk Indicators (KRIs), and Guardrails are established and aligned with senior leadership objectives.
• Create and maintain strategy, policy, and procedural documentation related to acquisition fraud risk management.
• Utilize business acumen to translate known and emerging fraud trends into data-driven analyses and subsequent real-time application fraud detection and prevention strategies.
• Employ strong analytical thinking and coding skills (SQL, Snowflake, PySpark, Databricks or similar data analysis tools) to investigate applicant behavior, identity attributes, and account origination patterns to develop effective fraud mitigation strategies.
• Lead a team in conducting root cause analysis of acquisition fraud events and implementing appropriate preventative controls and strategies.
• Develop and optimize fraud rules, decisioning logic, and controls within application and onboarding decision engines.
• Partner with Operations, Compliance, Modeling (Development & Governance), Credit Risk, and Technology teams to strengthen acquisition fraud controls and improve application decisioning.
• Monitor the performance of acquisition fraud risk strategies to maintain an optimal balance between fraud loss prevention, credit risk outcomes, operational efficiency, and customer experience.
• Evaluate and leverage internal and external data sources, identity verification solutions, consortium data, and fraud intelligence platforms to enhance fraud detection capabilities.
• Develop dashboards and reporting that monitor application volumes, fraud rates, identity verification outcomes, decision engine performance, approval rates, and portfolio risk trends to support strategic decision-making.

• 5+ years of analytical experience in financial services or consumer lending, with a minimum of 2 years in Fraud Risk Management, Acquisition Fraud, or a similar strategy environment.
• Bachelor's Degree, preferably in Economics, Business, Mathematics, Finance, or a related field.
• High proficiency and understanding of acquisition fraud risks, including identity theft, synthetic identity fraud, first-party fraud, and application fraud prevention methodologies.
• Demonstrated ability to manage, lead, and influence cross-functional partners and stakeholders.
• Proven decision-making skills with a confident and proactive communication style.
• Strong analytical mindset with advanced problem-solving capabilities.
• Proven track record of managing and developing a high-performing team of analysts.
• Proficient in Excel, Word, PowerPoint, and Visio.
• Collaborative team player with the ability to effectively manage competing priorities.

• Master's Degree in a related field.
• Experience designing and implementing strategies within an acquisition fraud decision engine or application decisioning platform.
• Experience working with identity verification solutions, device intelligence, consortium fraud data, synthetic identity detection tools, and digital onboarding controls.
• Knowledge of consumer lending, credit card account origination processes, and customer identification program (CIP) requirements.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.