Merchant Services Fraud Risk Manager Jobs (NOW HIRING)

The hiring manager will begin reviewing applications after seven days and will begin interviewing and may make a hiring decision at any time after that. It is in the candidates’ best interest to apply early.

The Department of Revenue (Revenue) Executive division is seeking a dynamic professional with extensive fraud management, risk management, audit, or internal control design/assessment experience to serve as the Fraud & Risk Manager. This position supports the agency-wide Enterprise Risk Management and Internal Control programs. The incumbent is primarily responsible for designing and overseeing a coordinated enterprise framework and approach for fraud detection, assessment, prevention, investigation, and mitigation strategies to minimize fraud risk exposure to Revenue.

This position serves agency executives and leadership in an oversight and advisory capacity and requires a high degree of collaboration and self-motivation. As a fraud subject matter expert, the role partners with agency divisions to help assess fraud risks associated with agency-wide practices and to support proactive control improvements.

The Fraud & Risk Manager will work to build relationships with Department fraud managers, and with fraud managers in other Washington state agencies to evolve a community of practice. In addition, this position will develop contacts with fraud specialists at other state revenue agencies to discuss emerging risks and strategies to prevent successful fraud attacks.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

The position reports directly to the Enterprise Risk Officer and will be responsible to provide extensive subject matter expertise in process/root cause analysis, identification of fraud risks, risk assessment methods/techniques, and fraud internal control analysis and design. As the Fraud & Risk Manager, you will be responsible to:

• Progress the agency’s fraud mitigation maturity, as guided by the established Enterprise Fraud Framework and related fraud maturity model.
• Own and maintain the enterprise fraud risk register in line with the agency’s Enterprise Risk Framework.
• Assess Fraud Mitigation Effectiveness.
• Lead the agency’s response to fraud risk events.
• Provide fraud training and guidance.

Please ensure that your application materials address the following qualifications~

We are looking for candidates who possess the following core competencies:

Required Education, Experience, and Competencies.

1. Progress the Agency’s Fraud Mitigation Maturity
   • Fraud Risk Management Knowledge
   • Understanding of fraud risk management principles, maturity models, and the COSO frameworks.
   • Ability to integrate fraud mitigation with enterprise risk and control systems.
2. Own and Maintain the Enterprise Fraud Risk Register
   • Risk Identification & Assessment
   • Skill in conducting structured fraud risk assessments, including identifying vulnerabilities and exposure.
   • Understanding of risk scoring methodologies.
   • Ability to classify and describe mitigating controls (e.g. detective, preventive, IT, automated, manual).
   • Root Cause Analysis
   • Ability to identify systemic issues and control weaknesses contributing to fraud risks.
   • Competence in recommending targeted remediation strategies.
3. Assess Fraud Mitigation Effectiveness
   • Control Design & Evaluation
   • Ability to assess adequacy of existing internal controls and help design effective preventive and detective controls.
   • Proficiency in applying internal control frameworks to assess control maturity, identify gaps, and make balanced recommendations to strengthen fraud mitigations in alignment with organizational risk appetite.
4. Lead the agency’s response to fraud risk events
   • Crisis Management & Incident Response
   • Ability to design and operationalize incident response plans for fraud events.
   • Skill in defining escalation procedures and decision-making protocols during incidents.
   • Skill in exploring alternative attack paths to anticipate potential threats and evolving fraud tactics.
   • Ability to identify vulnerabilities and weaknesses in agency controls and prevent future incidents.
5. Provide Fraud Training and Guidance
   • Training Development & Facilitation
   • Ability to design and deliver fraud awareness and prevention training tailored to various audiences.
   • Skill in instructional design, adult learning principles, and facilitation of group discussions.
   • Fraud Awareness & Prevention Knowledge
   • Strong knowledge of common fraud schemes, red flags, and investigative standards.
   • Understanding of ethical considerations and equitable treatment in fraud prevention.
6. General / Foundational Competencies
   • Integrity & Ethical Judgment
   • High ethical standards and confidentiality in managing sensitive fraud-related data.
   • Data Visualization & Dashboarding
   • Ability to design dashboards and fraud monitoring tools which translate complex data into executive-ready visuals.
   • Proficiency with analytics tools or visualization platforms (e.g., Power BI, Tableau, or Excel dashboards).
   • Project Management
   • Ability to manage multiple initiatives, deadlines, and stakeholder expectations effectively.
   • Stakeholder Engagement & Collaboration
   • Skill in coordinating across divisions, programs, and leadership levels to align fraud mitigation objectives.
   • Ability to build consensus and drive action among diverse stakeholders.

Diversity, Equity & Inclusion Awareness Sensitivity to how fraud controls and detection strategies may impact marginalized populations.

Ability to ensure balanced approaches that protect program integrity and fairness.

The ability to take action to learn and grow.

The ability to take action to meet the needs of others.

Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities.

A bachelor’s degree in accounting, finance, business/public administration, criminal justice, data analytics or related field.

One or more of the following certifications:

• Certified Fraud Examiner (CFE) certification.
• Certification in risk management.
• Lean Six Sigma Green Belt certification or similar.
• Certified Internal Auditor

Experience with the following:

• At least 5 years of experience in fraud risk management.
• Experience developing fraud mitigation programs.
• Experience working in a public sector or regulatory environment.
• Experience developing and managing fraud risk registers or similar tools.
• Experience conducting fraud assessments, assessing controls and maturity model analysis.
• Familiarity with data analytics and visualization tools for fraud detection or reporting (e.g., Power BI, Tableau, Excel).