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Merchant Services Companies In Jobs in Raleigh, NC

PNC Bank

Sales Leader I - Merchant Services

Raleigh, NC · On-site

Experience in leading virtual teams in Merchant Services sales preferred. Some travel in the territory is expected. PNC is an in-office company that fosters a supportive culture where employees can ...

Slice Merchant Services

Be Seen First

B2B Sales Representative

Cary, NC · On-site

$75K - $125K/yr

Get Paid while you learn an exciting new business in merchant services sales, weekly stipend & weekly commissions, monthly bonuses; Our top performers make well over a 6-figure income. To ensure your ...

Slice Merchant Services

Be Seen First

B2B Sales Representative

Raleigh, NC · On-site

$75K - $125K/yr

Get Paid while you learn an exciting new business in merchant services sales, weekly stipend & weekly commissions, monthly bonuses; Our top performers make well over a 6-figure income. To ensure your ...

Slice Merchant Services

Be Seen First

B2B Sales Representative

Durham, NC · On-site

$75K - $125K/yr

Get Paid while you learn an exciting new business in merchant services sales, weekly stipend & weekly commissions, monthly bonuses; Our top performers make well over a 6-figure income. To ensure your ...

Slice Merchant Services

Account Executive

Raleigh, NC

$100K/yr

Get Paid while you learn an exciting new business in merchant services sales, weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you ...

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Merchant Services Companies In information

See Raleigh, NC salary details

$36K

$103.6K

$129.8K

How much do merchant services companies in jobs pay per year?

As of Jun 6, 2026, the average yearly pay for merchant services companies in in Raleigh, NC is $103,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,800.00 and $113,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced when working in a Merchant Services company, and how can new employees best prepare for them?

Working in a Merchant Services company often involves navigating a fast-paced environment where technology and payment regulations are constantly evolving. New employees may encounter challenges such as keeping up with industry compliance standards, addressing diverse client needs, and troubleshooting payment processing issues quickly. To prepare, it is beneficial to stay informed about the latest industry trends, develop strong communication skills for client interactions, and gain familiarity with various payment processing systems. Proactively seeking training and being adaptable can help new team members thrive in this dynamic field.

What are the key skills and qualifications needed to thrive as a Merchant Services Account Manager, and why are they important?

To thrive as a Merchant Services Account Manager, you need strong knowledge of payment processing, financial products, and sales principles, typically supported by experience in finance or business administration. Familiarity with point-of-sale (POS) systems, payment gateways, and CRM software is essential, along with relevant certifications like ETA CPP. Excellent communication, negotiation, and customer service skills help build trust and long-term client relationships. These skills ensure you can effectively support merchants, meet sales targets, and navigate the evolving payments landscape.

What are Merchant Services Companies?

Merchant Services Companies are businesses that provide solutions and tools for other businesses to accept and process payments, especially credit and debit card transactions. They offer services such as payment processing, point-of-sale systems, online payment gateways, and fraud prevention. These companies help merchants handle transactions securely and efficiently, ensuring funds are transferred from customers to the business’s bank account. Working with a merchant services company can also provide support for recurring payments, invoicing, and integration with e-commerce platforms. Choosing the right provider can improve payment security and streamline business operations.

What is the difference between Merchant Services Companies In vs Payment Processing Specialists?

AspectMerchant Services Companies InPayment Processing Specialists
CredentialsBusiness licenses, industry certificationsCertifications in payment systems, technical training
Work EnvironmentCorporate offices, client sites, call centersFinancial institutions, tech firms, client sites
Employer & IndustryFinancial services, merchant account providersPayment technology companies, banks
Search & Comparison IntentFinding merchant account providers, business solutionsUnderstanding payment system roles, technical support

Merchant Services Companies In primarily focus on providing comprehensive payment solutions and merchant accounts for businesses. Payment Processing Specialists often handle the technical aspects of transaction processing and system integration. While both roles are integral to payment services, Merchant Services Companies In offer broader business solutions, whereas Payment Processing Specialists focus on technical execution and support.

What are popular job titles related to Merchant Services Companies In jobs in Raleigh, NC? For Merchant Services Companies In jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Merchant Services Companies In jobs in Raleigh, NC look for? The top searched job categories for Merchant Services Companies In jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Merchant Services Companies In jobs? Cities near Raleigh, NC with the most Merchant Services Companies In job openings:
Merchant Services Companies In jobs near you

Merchant Services Representative - Raleigh, NC Market

Towne Family of Companies

Raleigh, NC • On-site

$15 - $19.50/hr

Full-time

Posted 17 days ago

Job description

Primary Purpose:
Provides implementation and training support to new and existing merchants. Escalation point for customer service.
Essential Responsibilities:
Merchant Customer Service
  • Maintain an in-depth understanding of the software and equipment members are using.
  • Assist merchants with the implementation of third-party software.
  • Educates customers on product functionality and value to increase the level of satisfaction and success members experience.
  • Act as the point of escalation for customer service inquiries.
  • Work with the members to solve complex onboarding and integration issues.
  • Ensure that obstacles during the onboarding process are handled, either directly or by bringing to the attention of management.
  • Stay abreast of product and systems developments.
  • Researching, troubleshooting, and resolving issues for our members POS systems.
  • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes.
  • Maintain and control equipment inventory.
  • Provide support to new and existing members including transaction and batch questions, settlement and ACH questions, statement reviews, troubleshooting merchant equipment, account balancing, risk reviews, dispute process, and general PCI questions.
  • Provide merchant documentation to processor including research requests, cost analysis and bid requests, equipment orders, coding requests, and account maintenance forms.
  • Download and reprogram merchant terminals and provide on-site installation and training.
  • Assist members and provide general guidance on the use and functionality of equipment, systems and third-party software sold through processor relationship.
  • Resolve POS gateway and software inquiries.
  • Assist members with enrollment on client portal(s), reset passwords, and answer general questions on functionality of the portals.
  • Provide clear, prompt, detailed, empathetic, friendly, professional, personalized, and customer-oriented support always.
  • Promptly answer and return calls providing information about products and services while obtaining details about questions and issues to provide assistance and follow up until resolution.
  • Monitor the Merchant Support emails inbox and respond accordingly and promptly.
  • Handle member inquiries and complaints with tack and professionalism.
  • Track tickets and member interactions; recording details of inquiries, issues, complaints, and comments, as well as actions taken.
  • Assist with resolving complex member inquiries, issues, and/or complaints in a timely manner striving for total member satisfaction.
  • Adapt easily to change, working in an environment requiring flexibility to meet unexpected demands.
  • Be self-managed to complete the task at hand and proactively pursue other work as tasks are completed.
  • Keep Manager appraised of situations requiring their attention and escalate unresolved member issues to as necessary.
  • Work as part of a highly motivated service and support team welcoming feedback while contributing to building team spirit.
  • Serve as quality assurance checkpoint, alerting appropriate parties of any issues or suspected issues.
  • Partner with Sales teams to provide product input for POS solutions.

Administrative Responsibilities
  • Enter merchant account data and changes on Bank system.
  • Maintain and create merchant reporting as requested.
  • Gather and analyze merchant data.
  • Additional responsibilities as requested.
  • Obey all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

Minimum Required Skills & Competencies:
  • Strong listening, verbal, and written communication skills are essential.
  • Attention to detail.
  • Excellent interpersonal skills-patience, understanding and empathy for the customer.
  • Team player; results-driven, data-gathering problem solver.
  • Driven to dig into the details of an issue or process to solve member problems.
  • Proactive and takes ownership of tasks and issues and follows through to resolution.
  • Conduct extensive research and follow-up on concerns raised by customers.
  • Strong organizational skills.
  • Advanced computer skills (Excel (formulas & pivot tables, Word (form creating), Power Point, Adobe, and Outlook).
  • Strong Interest and aptitude for technology and professional development.
  • Continuous development of payments industry knowledge and awareness of technology trends in payments.
  • Ability to work well under pressure and meet deadlines in a fast-paced environment.
  • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative.
  • Extensive experience within the merchant industry.
  • 3+ years of banking experience.

Desired Skills & Competencies:
  • Proficiency with existing banking systems.
  • Experience in a sales environment.
  • Bachelor's Degree.

Physical Requirements:
  • Exert up to/carry 25 pounds of force occasionally, use your arms and legs, and sit most of the time.
  • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and work with fingers is required.
  • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
  • Not be substantially exposed to adverse environmental conditions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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