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Merchant Relationship Manager Jobs in Iowa (NOW HIRING)

Guardiar

Regional Sales Manager

Des Moines, IA · On-site

... merchandising techniques, etc. Provide feedback to management and product teams. * Built strong and successful relationship with clients * Resolve customer complaints by investigating problems ...

Sherwin-Williams

Assistant Manager Trainee

Ankeny, IA · On-site

$53K/yr

... merchandise and other items of value, and such access may be supervised or unsupervised. The ... Build positive relationships with wholesale and retail customers * Complete store administration

KEG 1

Merchandiser (3855)

Cedar Rapids, IA · On-site

$18/hr

Maintain a positive working relationship with the owners, managers and employees of all assigned ... After completing all scheduled merchandising stops, contact the Merchandising Manager for ...

KEG 1

Merchandiser (3855)

Cedar Rapids, IA · On-site

$18/hr

Maintain a positive working relationship with the owners, managers and employees of all assigned ... After completing all scheduled merchandising stops, contact the Merchandising Manager for ...

Dollartree

Merchandising Assistant Manager

Grimes, IA · On-site

As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a ... relationship at any time, with or without cause or notice. Full time 480 Se Gateway Dr,Grimes,Iowa ...

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All JobsMerchant Relationship JobsMerchant Relationship Manager JobsMerchant Relationship Manager Jobs in Iowa

Merchant Relationship Manager information

See Iowa salary details

$26.3K

$75.8K

$132K

How much do merchant relationship manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for merchant relationship manager in Iowa is $75,803.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $99,100.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What are popular job titles related to Merchant Relationship Manager jobs in Iowa?

For Merchant Relationship Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Merchant Relationship Manager jobs in Iowa look for?

The top searched job categories for Merchant Relationship Manager jobs in Iowa are:

What cities in Iowa are hiring for Merchant Relationship Manager jobs?

Cities in Iowa with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you

National Account Manager I

The Hillman Group, Inc.

Cincinnati, IA • On-site

$80K - $103K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

The Hillman Group rating

8.2

Company rating: 8.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

92nd of 428 rated retail wholesalers

Job description

National Account Manager - Farm & Home / Hardware Channel
Drive Growth. Build Partnerships. Lead Strategic Accounts.
Hillman is seeking a high-performing National Account Manager I to lead and grow key customer relationships within the Farm & Home and Hardware channels. This role is ideal for a results-driven sales professional with deep experience managing large retail accounts, leveraging data-driven insights, and developing long-term growth strategies.
This role will require frequent travel to cover the entire Midwest.
We're especially interested in candidates with experience supporting major Farm & Home retailers such as Bomgaars, Fleet Farm, Runnings, Blain's Farm & Fleet, Atwoods, Big R, and similar regional chains. Experience within the hardware category-particularly hardlines products such as fasteners, rope, chain, wire, and related merchandising programs-is highly preferred.
This position offers the opportunity to drive category growth, influence strategic decisions, and work cross-functionally with sales, marketing, operations, and field service teams to deliver exceptional customer results.
What You'll Do
Strategic Account Leadership
  • Partner with the Director of National Accounts to develop sales forecasts, annual sales plans, and account-specific growth strategies.
  • Create and execute strategic business plans that deliver profitable sales growth and achieve revenue objectives.
  • Develop annual and multi-year sales strategies to drive organic growth and expand market share.
  • Identify and secure new business opportunities within assigned national accounts.

Category Management & Data Analytics
  • Utilize customer POS, inventory, and market data to identify opportunities and optimize category performance.
  • Conduct quarterly business reviews with customers, leveraging analytics to drive assortment decisions, SKU optimization, and new product introductions.
  • Perform annual business reviews and line reviews to support long-term category growth and profitability.
  • Apply fact-based selling techniques to influence customer decisions and strengthen partnerships.

Customer Relationship Management
  • Serve as the primary strategic contact for assigned national accounts.
  • Collaborate with customers and internal teams to develop and execute successful merchandising programs and account initiatives.
  • Lead new program implementations and act as the key liaison during account rollouts.
  • Build and maintain strong relationships with customer decision-makers and cross-functional stakeholders.

Team Leadership & Cross-Functional Collaboration
  • Coach, mentor, and develop direct reports while fostering a high-performance sales culture.
  • Partner closely with Field Service, Marketing, Operations, and Supply Chain teams to ensure flawless execution.
  • Support the development and maintenance of account procedures and best practices.
  • Provide ongoing communication, training, and feedback to team members to drive engagement and performance.

Marketing & Industry Engagement
  • Collaborate with Marketing to develop promotional programs, planograms, and category growth initiatives.
  • Coordinate logistics and execution for special events, store openings, and store transitions.
  • Represent Hillman at industry trade shows, customer meetings, and conventions.

Travel
  • Travel throughout Central/Midwest US as required to support customer relationships, business reviews, field visits, and industry events.

What We're Looking For
Required Qualifications
  • Bachelor's degree required.
  • 5+ years of sales, account management, or category management experience within the Consumer Products industry.
  • Experience managing large retail or national accounts.
  • Demonstrated success achieving sales growth, profit objectives, and strategic business goals.
  • Strong analytical skills with the ability to interpret customer data and translate insights into action.
  • Advanced proficiency in Microsoft Excel and PowerPoint.
  • Exceptional communication, presentation, and relationship-building skills.

Preferred Qualifications
  • Experience working with Farm & Home retail customers, including organizations such as Bomgaars, Fleet Farm, Runnings, Blain's Farm & Fleet, Atwoods, Big R, and similar retailers.
  • Experience in the hardware, farm supply, or hardlines categories.
  • Strong knowledge of fasteners, rope, chain, wire products, and related hardware assortments.
  • Experience conducting category reviews, assortment planning, and retail merchandising initiatives.
  • Familiarity with vendor-managed inventory, field service programs, and retail execution strategies.

Key Competencies
  • Strategic Selling
  • Category Management
  • Fact-Based Selling & Analytics
  • Customer Relationship Management
  • Consultative Sales Approach
  • Leadership & Team Development
  • Collaboration & Cross-Functional Partnership
  • Presentation & Communication Skills
  • Entrepreneurial Mindset
  • Results Orientation
  • Business Acumen

Why Join Hillman?
At Hillman, you'll have the opportunity to influence some of the industry's most important retail partnerships while helping shape the future of hardware and farm & home merchandising programs. If you're passionate about growing strategic accounts, utilizing data to drive results, and bringing innovative category solutions to customers, we'd love to hear from you.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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