ZipRecruiter

Log In

1

Merchant Relation Specialist Jobs (NOW HIRING)

Big Sandy Superstore

CUSTOMER RELATION SPECIALIST

IN · On-site

$16 - $18/hr

Employee Discount - Generous employee discount on ALL merchandise. As a Customer Relations Specialist you will: * Verifies all information related to orders is accurate; identifies and corrects ...

next page

Showing results 1-20

All JobsRetail JobsRetail Store JobsMerchant JobsMerchant Relation Specialist Jobs

Merchant Relation Specialist information

See salary details

$29K

$67.4K

$114.5K

How much do merchant relation specialist jobs pay per year?

As of Sep 11, 2026, the average yearly pay for merchant relation specialist in the United States is $67,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $83,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Merchant Relation Specialist jobs?

For Merchant Relation Specialist jobs, the most frequently searched job titles are:

Infographic showing various Merchant Relation Specialist job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $67,404 per year, or $32.4 per hour.

CUSTOMER RELATION SPECIALIST

Cincinnati, OH • On-site

Big Sandy Superstore
Retail • 501 - 1,000 employees
Learn more about Big Sandy Superstoreexternal

$14 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Employee Stock Ownership Program
  • Health insurance
  • Opportunity for advancement
  • Stock options plan
  • Vision insurance
  • Wellness resources
  • Dental insurance
  • Employee discounts

Customer Relation Specialist 
   Retail  Customer Service  Office Duties

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.
We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.
As a Customer Relations Specialist you will: 
  • Verifies all information related to orders is accurate; identifies and corrects discrepancies.
  • Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
  • Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
  • Completes and processes credit applications, payments and financing paperwork.
  • Communicates with internal and external personnel in a professional and timely manner.
  • Maintains accurate files and processes in order to maximize productivity.
  • Performs clerical support for store staff as needed.
  • Other duties as assigned.
Qualities and skills we are looking for:
  • Excellent verbal and written communication, and listening skills
  • Basic reading and comprehension skills. 
  • Basic numerical reasoning skills. 
  • Ability to complete paperwork in an accurate, neat and efficient manner. 
  • Demonstrated knowledge of software, including Microsoft Office 
  • Excellent organizational skills
  • Outstanding customer service skills
Physical Demands:
  • Ability to sit, stand, bend, stoop, and reach regularly
Education and Experience:
  • High school diploma or equivalent combination of education and experience
  • Previous clerical experience preferred
Position Type
  • Full-Time/Regular
  • #BSSALES
     

What Big Sandy Superstore employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom