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Merchandising Customer Service Jobs (NOW HIRING)

Empire Merchants North

Customer Service

Coxsackie, NY · On-site

$19/hr

Customer Service Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and ...

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots ... We are seeking a motivated candidate to fill a Customer Service position to provide prompt ...

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Merchandising Customer Service information

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How much do merchandising customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for merchandising customer service in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Merchandising Customer Service vs Retail Sales Associate?

AspectMerchandising Customer ServiceRetail Sales Associate
Required CredentialsHigh school diploma, customer service skills, product knowledgeHigh school diploma, sales skills, product knowledge
Work EnvironmentIn-store, customer-facing, focus on product presentationIn-store, direct customer interaction, sales-driven
Employer & Industry UsageRetail stores, merchandising companiesRetail stores, department stores, specialty shops
Common Search & Comparison IntentUnderstanding roles related to customer service and merchandisingSales techniques, customer interaction, product promotion

While both roles involve working in retail environments and require customer service skills, Merchandising Customer Service focuses on product presentation and customer support related to merchandising, whereas Retail Sales Associates primarily engage in direct sales and customer transactions. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What cities are hiring for Merchandising Customer Service jobs?

Cities with the most Merchandising Customer Service job openings:

What states have the most Merchandising Customer Service jobs?

States with the most job openings for Merchandising Customer Service jobs include:

What are popular job titles related to Merchandising Customer Service jobs?

For Merchandising Customer Service jobs, the most frequently searched job titles are:

Merchandising Customer Service jobs near you

CUSTOMER SERVICE/SERVICE BOOTH CLERK

Albuquerque, NM • On-site

Smith's Food and Drug
Retail • 5 - 10K employees
Learn more about Smith's Food and Drugexternal

$14.75 - $18/hr

Part-time

Re-posted 10 days ago

Smith's Food and Drug rating

6.0

Company rating: 6.0 out of 10

Based on 306 frontline employees who took The Breakroom Quiz

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

  • Must be 18 or older
  • Ability to handle stressful situations
  • Effective written and oral communication skills
  • Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired

  • Retail grocery
  • Cashier
  • Customer service experience
  • Second language: speaking, reading and/or writing
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
  • Report pricing and scanning discrepancies to the appropriate manager.
  • Process customer transactions quickly, accurately, and efficiently.
  • Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
  • Communicate new and on-going special programs and promotions to customers.
  • Handle funds, coupons, tenders, etc. according to company policy.
  • Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
  • Label, stock and inventory department merchandise.
  • Report product ordering/shipping discrepancies to the department manager.
  • Stay current with present, future, seasonal and special ads.
  • Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.
  • Observe scheduled shift operating hours.
  • Answer all store telephone calls promptly and professionally according to department training.
  • Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.
  • Adhere to all food safety regulations and guidelines on product returns.
  • Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.
  • Notify management of customer or employee accidents.
  • Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
  • Comply with all state, county and local weights and measures laws and labeling requirements.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

What Smith's Food and Drug employees say

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