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Membership Supervisor Jobs (NOW HIRING)

The Fitness Equation

Membership Consultant

Chantilly, VA · On-site

$14.25 - $18.25/hr

The Membership Consultant reports to the Membership Director and/or Assistant Membership Director ... Attending weekly meetings, trainings, and coaching sessions with direct supervisors and/or senior ...

The Fitness Equation

Membership Consultant

Ashburn, VA · On-site

$14.75 - $19.25/hr

The Membership Consultant reports to the Membership Director and/or Assistant Membership Director ... Attending weekly meetings, trainings, and coaching sessions with direct supervisors and/or senior ...

The Fitness Equation

Membership Consultant

Chantilly, VA · On-site

$14.25 - $18.25/hr

The Membership Consultant reports to the Membership Director and/or Assistant Membership Director ... Attending weekly meetings, trainings, and coaching sessions with direct supervisors and/or senior ...

Louisville Ballet

$70K - $80K/yr

Non-Exempt Supervisor: Director of Development Compensation: $70,000-80,000 per annum, with benefits Position Summary The Membership Manager is a full-time position that reports to the Director of ...

YMCA

Membership Coordinator

Oakland, CA · On-site

$27 - $30/hr

The Membership Coordinator ensures that all membership records are properly maintained, membership ... Review and evaluate all current systems and make recommendations for improvements to supervisor.

YMCA of the East Bay

Membership Coordinator

Oakland, CA · On-site

$27 - $30/hr

The Membership Coordinator ensures that all membership records are properly maintained, membership ... Review and evaluate all current systems and make recommendations for improvements to supervisor.

Louisville Ballet

Membership Manager

Manhattan, NY · On-site

$70K - $80K/yr

Non-Exempt Supervisor: Director of Development Compensation: $70,000-80,000 per annum, with benefits Position Summary The Membership Manager is a full-time position that reports to the Director of ...

YMCA

Membership Coordinator

Honolulu, HI · On-site

$21.50 - $23.50/hr

The Membership Coordinator assists with all membership strategies and initiatives. Key ... Must be people oriented, possess strong management and supervisory skills, be well organized and ...

YMCA of Honolulu

Membership Coordinator

Honolulu, HI · On-site

$21.50 - $23.50/hr

The Membership Coordinator assists with all membership strategies and initiatives. Key ... Must be people oriented, possess strong management and supervisory skills, be well organized and ...

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Membership Supervisor information

See salary details

$25K

$57.8K

$90K

How much do membership supervisor jobs pay per year?

As of Sep 13, 2026, the average yearly pay for membership supervisor in the United States is $57,798.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Membership Supervisor vs Membership Coordinator?

AspectMembership SupervisorMembership Coordinator
Required CredentialsHigh school diploma or equivalent; experience in membership managementHigh school diploma or equivalent; entry-level experience in membership roles
Work EnvironmentSupervises staff, manages membership programs, oversees operationsAssists with membership processing, customer service, and data entry
Employer & Industry UsageNonprofits, clubs, associations, gymsNonprofits, clubs, associations, gyms

The Membership Supervisor typically has more responsibilities, including supervising staff and managing programs, while the Membership Coordinator focuses on supporting membership activities and customer interactions. Both roles are common in similar industries and often require comparable credentials, but the supervisor position involves higher-level oversight.

What is a membership supervisor job description?

A membership supervisor oversees the management and retention of members within an organization or facility. They handle member inquiries, develop engagement strategies, supervise staff, and ensure membership goals are met, often using membership management software. Strong communication, leadership skills, and knowledge of organizational policies are essential for this role.

What cities are hiring for Membership Supervisor jobs?

Cities with the most Membership Supervisor job openings:

What states have the most Membership Supervisor jobs?

States with the most job openings for Membership Supervisor jobs include:

What are popular job titles related to Membership Supervisor jobs?

For Membership Supervisor jobs, the most frequently searched job titles are:

Membership Supervisor jobs near you
Infographic showing various Membership Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $57,798 per year, or $27.8 per hour.

Membership Experience Supervisor

Philadelphia, PA • On-site

BJ's Wholesale Club Holdings, Inc.
Retail • 10K+ employees
Learn more about BJ's Wholesale Club Holdings, Inc.external

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

BJ's Wholesale Club rating

6.0

Company rating: 6.0 out of 10

Based on 773 frontline employees who took The Breakroom Quiz

Job description

A World-Class Team
BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
We're a team built on purpose and opportunity. Join us and be part of something meaningful.
Why You'll Love Working at BJ's
At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow.
Here's just some of what you can look forward to:
  • Weekly Pay: Get paid every week so that you can manage your money on your terms.
  • Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
  • Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
  • Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
  • 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
  • Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.*
*Eligibility requirements vary by position.
Job Summary
Working closely with the Assistant Club Manager of Member Experience, the Member Experience Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that they directly manage. Responsible for directly leading the Front End Leads (FELs), Cashiers and Membership Sales Ambassador. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership and direction within the club. A key function of the Member Experience Supervisor role is the ability to develop talent, display leadership, and deliver results consistently. The Member Experience Supervisor leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees certification, and training to ensure operational excellence.
Leadership Responsibilities:
  • Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making.
  • Lead through change: Model leadership competencies and act as a champion for growth.
  • Communicate effectively: Provide teams with the information, direction, and support needed to succeed.
  • Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable.
  • Deliver results: Set clear expectations, follow up consistently, and drive execution.
  • Develops Talent & Team: Consistently fosters a culture of growth by actively developing team members through collaboration, coaching, and empowerment. Encourages continuous learning and creates opportunities for others to succeed.
  • Display Leadership: Demonstrates strong leadership by fostering trust, promoting open communication, and resolving conflicts constructively. Builds inclusive relationships that support a collaborative and respectful team environment.
Team Member Engagement:
  • Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Ensuring learning takes place in the flow of work.
  • Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion.
  • Create a safe and collaborative environment: Foster open communication and team trust.
  • Recognize and retain top talent: Celebrate achievements and focus on career growth.
  • Guarantee service excellence: Ensure daily execution of GOLD Member Standards are met and are consistently reinforcing key service behaviors: Greet, Anticipate, Appreciate (GAA); Fast, Friendly, Full, Fresh, Clean; and Listen, Apologize, Solve, Thank (LAST) across all areas of the club.
  • Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience.
  • Resolve concerns: Support team in resolving Member issues and delivering satisfaction.
Consistently Run Great Clubs with Great Standards:
  • Maintain Club Standards: Consistently Delivering GOLD Standards in your club.
  • Raising The Bar: Ensuring club is at plan or better for all Bottom Quartile core KPIs relevant to role.
Achieve Financial Performance:
  • Cost Discipline: Meet or Exceed Labor and Supply Plans for your club.
  • Drive Performance and Profitability: Using reporting to identify trends and areas of opportunity.
  • Understanding The Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance.
Major Tasks, Responsibilities, and Key Accountabilities
  • Lead all Frontline, Membership Services Desk, Membership Sales Ambassador and functions: Focus on membership performance, frontline service, Voice of the Member (VOM), and club promotions to drive a positive member experience and business results.
  • Develop and manage high-performing teams: Lead recruiting, training, and performance management for FELs, Cashiers and Membership Sales Ambassadors. Provide regular coaching, feedback, motivation, and discipline as needed to ensure team engagement and accountability.
  • Ensure proper staffing and processes: Ensure the right people and operational processes are consistently in place to support excellent member service and execution.
  • Maintain strong knowledge of policies and procedures: Maintain clear understanding and consistent application of club policies and procedures across Member Services and Frontline teams.
  • Execute corporate programs to standard: Implement company initiatives across areas of responsibility according to plan and performance expectations.
  • Drive policy and procedural compliance: Enforce operational standards to maintain integrity and control within Member Services and Frontline environments.
  • Leverage reporting tools to drive performance and development: Utilize company systems and reporting platforms to assess team performance, identify strengths and opportunities, prioritize development actions, and collaborate with the Assistant Club Manager of Member Experience to optimize results and elevate the member experience.
  • Communicate effectively across teams: Serve as a communication bridge, ensuring clarity on membership, frontline initiatives, and club happenings across team members, leadership, and support teams.
  • Drive membership growth and retention: Execute acquisition, retention, loyalty, and member experience initiatives to achieve Membership Fee Income goals and other membership KPIs.
  • Meet or exceed productivity expectations: Ensure productivity standards are met on the Frontline through effective scheduling, task execution, and adherence to process.
  • Ensure service excellence: Monitor team performance and member interactions to uphold a positive and consistent service experience.
  • Oversee Front Door recovery and follow-up: Ensure weekly entry of Front Door recoveries from frontline team and lead retraining or corrective action as needed to support compliance and service standards.
  • Comply with club standards: Maintain full adherence to all club policies, procedures, and operational expectations.
  • Perform other duties as needed: Support other departments at the discretion of Club Leadership.
  • Maintain regular, predictable, full attendance: Demonstrate consistent presence to support operations, leadership coverage, and team engagement.
Qualifications
  • Demonstrates leadership capabilities, including supervising cross-functional teams, training team members, and driving and communicating results
  • 2 years customer service or sales experience preferred.
  • Basic computer knowledge (MS Word, MS Excel, Email) required.
  • High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience is preferred.
  • Open shift availability required.
  • At least 18 years of age.
  • Must maintain all training and required certifications. .
Job Conditions
  • Frequent movement on hard surfaces and occasional bending, pulling, and reaching.
  • Regular lifting of up to 30 pounds; occasional heavier lifting with assistance.
  • Exposure to temperature extremes and loud noises within perishable areas.
  • Potential exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00.
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.

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