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Membership Service Associate Jobs (NOW HIRING)

Goodwill TalentBridge

Membership Associate

Rosemont, IL · On-site

$15.75 - $21.25/hr

Membership Associate * Hybrid work schedule * 33.75 per hour We are seeking a detail-oriented and ... Educate prospective and current members on available benefits and services * Support member ...

YMCA

Director Of Membership & Retention

Wichita, KS · On-site

$65K - $80K/yr

JOB RESPONSIBILITIES 1. Routinely work in all association branches to evaluate service quality of branch level Membership Service Associates and Membership Directors. Ensuring standards are in place ...

YMCA

Member Service Associate - West

Wichita, KS · On-site

$13.25 - $17.75/hr

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs ...

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How much do membership service associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for membership service associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Membership Service Associate vs Customer Service Representative?

AspectMembership Service AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentFitness centers, clubs, associations, or membership-based organizationsCall centers, retail, corporate offices, or service industries
Employer & Industry UsageUsed mainly in membership-based organizations like gyms, clubs, or associationsCommon across various industries including retail, telecom, and hospitality
Common Search & Comparison IntentYesYes

The main difference between a Membership Service Associate and a Customer Service Representative lies in their work environment and focus. Membership Service Associates primarily work in membership-based organizations, handling member inquiries and managing memberships. Customer Service Representatives work across diverse industries, providing general customer support. While both roles require strong communication skills and similar credentials, their specific duties and settings differ.

What is the highest paying job in the fitness industry?

In the fitness industry, high-paying roles for a Membership Service Associate include positions such as fitness director, personal trainer with advanced certifications, or facility manager, which often offer higher salaries due to increased responsibilities and expertise. These roles typically require relevant certifications, experience, and leadership skills. Salaries can vary based on location, employer, and level of experience.

What does a service associate do at a gym?

A Membership Service Associate at a gym is responsible for assisting members with sign-ups, membership inquiries, and account management. They handle customer service tasks, process payments, and may promote gym programs or memberships to new and existing clients. Strong communication skills and familiarity with membership management software are often required.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it develops communication, problem-solving, and customer management skills. It typically requires minimal prior experience and can serve as a stepping stone to other roles in sales, management, or specialized customer support.

What is a membership sales associate job description?

A membership sales associate is responsible for promoting and selling memberships to customers, providing information about membership benefits, and assisting with sign-up processes. They often use customer service skills and sales techniques, and may work with CRM tools to track leads and memberships. The role typically requires good communication skills and a knowledge of the organization's offerings.
What cities are hiring for Membership Service Associate jobs? Cities with the most Membership Service Associate job openings:
What are the most commonly searched types of Membership Service jobs? The most popular types of Membership Service jobs are:
What states have the most Membership Service Associate jobs? States with the most job openings for Membership Service Associate jobs include:
Membership Service Associate jobs near you
Membership Service Associate (Opener) - Hutch YMCA

Membership Service Associate (Opener) - Hutch YMCA

YMCA

Hutchinson, KS

$13.75 - $18.25/hr

Full-time

Posted 5 days ago

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,978 frontline employees who took The Breakroom Quiz

492nd of 689 rated non-profit organizations

Job description

JOB RESPONSIBILITIES

  1. Providing excellent service by having a great knowledge of YMCA programs, services and systems.
  2. Effectively communicating the mission, vision and values of the YMCA.
  3. Responsible for following directions, being flexible and exhibiting friendly demeanor while working with people of all ages and backgrounds.
  4. Maintaining a safe and clean facility at all times.
  5. Providing excellent customer service through the following:
    • Exceeding the expectations of the members through fast and knowledgeable service
    • Greeting and becoming familiar with program participants and members by name
    • Handling all questions and concerns in a courteous, professional manner
    • Gathering feedback from members and share with supervisor to help improve service
    • Having a comprehensive knowledge of programs and facilities
    • Being prepared at all times to greet and help members
  6. Responsible for making membership retention a priority by;
    • Selling the YMCA's value, not just its facilities
    • Enforcing policies and procedures of the association to ensure a safe and professional environment
  7. Responsible for being observant and mindful of the impact the YMCA has on its members and the community.
  8. Having a comprehensive knowledge of the following YMCA systems:
    • Financial procedures: money handling, registrations and sales to ensure accuracy
    • Opening and closing procedures: perform as needed
    • Emergency procedures: being certified and prepared to implement in case of an emergency
  9. Constantly striving to improve the current services provided by:
    • Attending mandatory staff meetings and city wide customer service, sales and program trainings
    • Providing feedback and suggestions to improve services and/or systems
  10. Performing custodial duties as needed without being prompted.
  11. Supporting Strong Community Campaign efforts.
  12. Refraining from make negative comments on social networking sites.
  13. All other duties as assigned.

EFFECT ON END RESULT: Ensuring a positive, safe and enjoyable environment for all YMCA's members and staff; taking ownership of members needs and concerns, supporting overall value of association, and being part of a well-managed team that is engaged in building and fostering positive relationships.

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