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Membership Service Associate Jobs (NOW HIRING)

YMCA

Full Time Opener - North YMCA

Wichita, KS

$12.50 - $15.25/hr

Under the direction of the Membership/Senior Program Director, the Membership Service Associate will provide leadership through excellent customer service by having a clear knowledge of YMCA programs ...

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Membership Service Associate information

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$9

$19

$31

How much do membership service associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for membership service associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Membership Service Associate vs Customer Service Representative?

AspectMembership Service AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentFitness centers, clubs, associations, or membership-based organizationsCall centers, retail, corporate offices, or service industries
Employer & Industry UsageUsed mainly in membership-based organizations like gyms, clubs, or associationsCommon across various industries including retail, telecom, and hospitality
Common Search & Comparison IntentYesYes

The main difference between a Membership Service Associate and a Customer Service Representative lies in their work environment and focus. Membership Service Associates primarily work in membership-based organizations, handling member inquiries and managing memberships. Customer Service Representatives work across diverse industries, providing general customer support. While both roles require strong communication skills and similar credentials, their specific duties and settings differ.

What is the highest paying job in the fitness industry?

In the fitness industry, high-paying roles for a Membership Service Associate include positions such as fitness director, personal trainer with advanced certifications, or facility manager, which often offer higher salaries due to increased responsibilities and expertise. These roles typically require relevant certifications, experience, and leadership skills. Salaries can vary based on location, employer, and level of experience.

What does a service associate do at a gym?

A Membership Service Associate at a gym is responsible for assisting members with sign-ups, membership inquiries, and account management. They handle customer service tasks, process payments, and may promote gym programs or memberships to new and existing clients. Strong communication skills and familiarity with membership management software are often required.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it develops communication, problem-solving, and customer management skills. It typically requires minimal prior experience and can serve as a stepping stone to other roles in sales, management, or specialized customer support.

What is a membership sales associate job description?

A membership sales associate is responsible for promoting and selling memberships to customers, providing information about membership benefits, and assisting with sign-up processes. They often use customer service skills and sales techniques, and may work with CRM tools to track leads and memberships. The role typically requires good communication skills and a knowledge of the organization's offerings.
What cities are hiring for Membership Service Associate jobs? Cities with the most Membership Service Associate job openings:
What are the most commonly searched types of Membership Service jobs? The most popular types of Membership Service jobs are:
What states have the most Membership Service Associate jobs? States with the most job openings for Membership Service Associate jobs include:
Membership Service Associate jobs near you

Membership Service Associate - Evenings and weekends

YMCA of Upper Palmetto

Fort Mill, SC • On-site

$13.75 - $18.50/hr

Part-time

Posted 4 days ago

Job description

Membership Service Associate-Part Time
POSITION SUMMARY:
Part Time
The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and policies. The Member Services Associate administers the procedures and policies of the Front Desk and member services area. The Member Services Associate will assist with various activities such as special events, and other activities that occur on various occasions.
  • Greet all members and public with a smile
  • Responsible for on line receipting of memberships, program registration, etc.
  • Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
  • Maintain and account for daily cash drawer.
  • Forward accurate information to members and potential members by means of phone, mail, email, fax, etc.
  • Distribute balls, towels, racquets and other items on loan from YMCA using the proper method if appropriate for your Branch
  • Basic housekeeping in the Front Office and other areas of the YMCA as needed.
  • Other duties as needed pertaining to member services or related areas.
  • Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
  • Control members entering the building through the access control system.
  • If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
  • Other duties as required.

Qualifications:
  • High school diploma or equivalent preferred.
  • Must be at least 18 years of age.
  • Strong public relations and interpersonal skills.
  • General clerical and computer skills.
  • Ability to communicate with people of all levels.
  • Have a positive attitude and desire to achieve the mission of the Upper Palmetto YMCA.
  • CPR, First Aid and AED certifications required within 30 days of employment.
  • Ability to respond to safety and emergency situations
  • Critical thinking & decision making
  • Emotional maturity
  • Physical Requirements; carrying, seeing, hearing, speaking, running, crouching, lifting (25lbs) and walking.

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