Membership Operation Manager Jobs (NOW HIRING)

About The Institutes

Located in beautiful Malvern, Pennsylvania, The Institutes® are a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance. Through products and services offered by our nearly 20 affiliated business units, people and organizations are empowered to help those in need with a focus on understanding, predicting, and preventing losses to create a more resilient world.

Additionally, we understand the importance of work-life balance—in 2026 Philly.com named us a Top Workplace for the eleventh year and USA Today named us a USA Top Workplace for the fourth year. We provide excellent benefits and a friendly, team-focused work environment to drive employee engagement.

Membership Director

The IASA Membership Director is responsible for the full IASA member lifecycle, including recruitment, onboarding, engagement, renewal and retention. This role owns membership strategy and operations for the business unit, using data, member feedback and market insights to strengthen member value, deepen participation and support sustainable membership growth.

As part of a small staff managing a broad portfolio of priorities, the Membership Director must be both strategic and hands-on. Success requires strong judgment, the ability to independently drive projects from concept through execution, and the flexibility to shift priorities as organizational needs evolve. The Membership Director is expected to make thoughtful decisions about where to invest limited time and resources, identify opportunities to simplify and improve work, and move initiatives forward without extensive direction.

What You’ll Do:

Membership Strategy

1. Own and execute a comprehensive membership strategy for the business unit focused on acquisition, engagement, renewal and retention.
2. Regularly assess membership performance, identify opportunities or emerging issues, and recommend changes to strategies, programs, processes and resource allocation based on data and member feedback.
3. Establish and monitor all membership KPIs and goals including member engagement, retention rates and renewal rates. 
4. Develop and execute new member welcome and onboarding program.
5. Clearly articulate IASA value proposition, programs, resources, and benefits to current and prospective members.
6. Collaborate with Marketing to clearly communicate the value of membership and to develop marketing strategy for membership recruitment and retention. 
7. Develop strategies to increase participation across member companies and demonstrate organizational-level value and ROI.  Build relationships with key member contacts and organizational stakeholders to deepen participation.
8. Identify and test new approaches to member recruitment, engagement and retention, evaluating results and scaling successful efforts.

Membership Operations

1. Oversite of all membership data, tracking and reporting for business unit.  Evaluate and use data to inform future strategies and approaches.
2. Own membership database operations and data integrity, including member records, billing and renewal processes, activity tracking, system integrations, imports and vendor coordination.
3. Serve as a key relationship contact for members and ensure timely, high-quality resolution of membership questions and needs.
4. Continuously evaluate membership workflows and processes to improve efficiency, data quality and member experience.
5. Develop and implement member engagement scoring program.
6. Identify opportunities to automate, eliminate or simplify manual work and make effective use of technology and AI.
7. Establish standards and processes that allow membership operations to scale without proportionally increasing staff workload.

Chapters/Volunteers

1. Develop and execute strategies to strengthen chapter health, effectiveness and alignment with IASA priorities.
2. Identify recurring chapter needs and determine where standardized tools, resources, training or processes can reduce staff support.
3. Evaluate chapter programs, resources and support models to ensure staff time and organizational investment are aligned with member impact.
4. Serves as staff liaison to the Chapter Advisory Committee.  Supports other volunteer groups, as needed.
5. Travels to chapter events and meetings to serve as IASA’s ambassador, articulating the organization’s mission and membership benefits to its members and prospects.
6. Upholds positive relations between individual chapters and national organization.
7. Identifies high-performing chapter strategies and replicates successful practices.
8. Manage chapter recognition and incentive programs.

What We’re Looking For:

1. A minimum of three years of membership and/or chapter leadership experience, in a non-profit, member-driven organization.
2. A minimum of two years’ experience managing volunteer groups.
3. Experience overseeing an Association Management System (AMS), iMIS experience preferred.
4. High-level experience with data management and analysis, and use of data to inform membership strategies and activities.
5. CAE or IOM preferred.

Key Competencies

1. Strong organizational and communication skills, attention to detail.
2. Demonstrated ability to independently lead projects from concept through implementation, including establishing next steps, managing timelines and solving problems without extensive oversight.
3. Strong judgment and prioritization skills; able to distinguish what is important from what is simply urgent and make thoughtful tradeoffs when capacity is limited.
4. Comfortable working in a small-team environment where responsibilities may extend beyond traditional functional boundaries and priorities may shift.
5. Proactively identifies opportunities to simplify processes, eliminate unnecessary work, leverage technology and maximize limited staff capacity.

Special Working Conditions and Physical Demands

Must be able to travel 3-5x per year

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage
• On our Malvern campus: Free lunch every day when working on campus, onsite fitness center, and a beautiful 1.25-mile walking path!