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Membership Experience Manager Jobs in Bothell, WA

Noisy Creek

Head of Technical UX Design

Seattle, WA · On-site

$132K/yr

... membership/subscription products, or email marketing at scale. * Experience designing across multiple brands or a multi-tenant design system. * People management experience, or experience building ...

NOISY CREEK

Head of Technical UX Design

Seattle, WA · On-site

$132K/yr

... membership/subscription products, or email marketing at scale. * Experience designing across multiple brands or a multi-tenant design system. * People management experience, or experience building ...

Noisy Creek

Head of Technical UX Design

Seattle, WA · On-site

$125K - $150K/yr

... membership/subscription products, or email marketing at scale. * Experience designing across multiple brands or a multi-tenant design system. * People management experience, or experience building ...

24 Hour Fitness

Sales and Service Expert

Seattle, WA · On-site

$16.50 - $21.25/hr

Communicates membership and fitness offers in a clear and concise manner using Company provided ... Member Experience * Partners with Sales and Service Manager (SSM) to provide a best-in-class ...

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All JobsMembership Experience JobsMembership Experience Manager JobsMembership Experience Manager Jobs in Bothell, WA

Membership Experience Manager information

See Bothell, WA salary details

$27.9K

$64.6K

$100.6K

How much do membership experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for membership experience manager in Bothell, WA is $64,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.

What job categories do people searching Membership Experience Manager jobs in Bothell, WA look for?

The top searched job categories for Membership Experience Manager jobs in Bothell, WA are:

Membership Experience Manager jobs near you
Infographic showing various Membership Experience Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $64,612 per year, or $31.1 per hour.

Membership Lead (Membership Engagement III)

YMCA Of Greater Seattle

Bothell, WA • On-site

$22 - $24.20/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

YMCA Of Greater Seattle rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

600th of 786 rated non-profit organizations

Job description

Overview
Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Job Summary
*This is an on-site position
We have an awesome opportunity for the critical position of Lead Member Engagement Representative. In this role, you will provide our members with exceptional customer service, developing strong and supportive relationships that provide motivation and guidance focused on the specific needs of each member. You will play an important role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process. You will help oversee the daily functions of the facility/programs and provide leadership and guidance to other Member Engagement staff.
Expected Hours:
Friday/Saturday/Sunday - exact hours TBD
What you'll get from working at the Y
  • Membership to the YMCA of Greater Seattle
  • Medical, Dental, Vision, and Life Insurance
  • Retirement with generous employer contributions
  • Free access to mental health resources
  • Rapidly accruing paid time off (PTO)
  • Discounts on qualifying YMCA of Greater Seattle childcare, day camp, overnight camp and outdoor leadership programs
    25% for part-time staff, 50% for full-time staff

*Some benefits only available to full-time staff
Hiring Range: $22.00 - $24.20/hour DOE
Responsibilities
  • Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
  • Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
  • Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
  • Balances and completes reports for financial transactions.
  • Provides guidance/mentoring to Member Engagement team as needed.
  • Circulates throughout the building to ensure safety and welfare of users and security of building.
  • May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
  • Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
  • May act as manager on duty if assigned.
  • Provides guidance and support for assigned at-risk members and accurately maintains related records.
  • Conducts follow up on prospects who have not joined, as assigned.
  • Follow-ups on new member survey feedback, as assigned.
  • May assist with other membership or program related reporting / follow-up as assigned.
  • Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
  • Attends staff meetings and trainings as required.
  • Other duties as assigned.

Code of Conduct for Applicants
All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.
Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization's abuse risk management standards.
Qualifications
You should be 18 years of age or older and have:
  • One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
  • High school diploma or equivalent.
  • Exceptional customer service skills, responding to multiple questions via phone, email and in person.
  • Strong computer skills and experience working with and database software and word processing.
  • Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

Preferred Qualifications:
  • CPR and First Aid Certification.
  • Six months of supervisory/ leadership experience (sales, retail, reception, customer service, etc.).
  • Knowledge of and previous experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
  • Ability to speak any language in addition to English may be helpful.

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.
Expected Hours of Work: Branch operational hours that may include mornings, evenings, and weekends.
You'll be a great fit for the Seattle Y if you
  • Thrive on working in a collaborative environment.
  • Are very adaptable.
  • Have high ownership and strong work ethic.
  • Are a great problem solver who can think on your feet.
  • Truly enjoy being of service to people.
  • Like being part of a team that cares about one another as people and enjoy working together.
  • Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
YMCA of Greater Seattle's Core Values
  • Respect
  • Responsibility
  • Honesty
  • Caring
  • Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.

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