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Membership Experience Manager Jobs in Bothell, WA

24 Hour Fitness

Membership Advisors

Issaquah, WA · On-site

$16.75 - $21.75/hr

Communicates membership and fitness offers in a clear and concise manner using Company provided ... Member Experience * Partners with Sales and Service Manager (SSM) to provide a best-in-class ...

The Little Gym of Somersault

Gymnastics Coach

Seattle, WA · On-site

$21.30 - $24/hr

Provide outstanding customer service and membership experience. We treat our members like family ... the management of that Somersault Operating. All inquiries about employment at this franchise ...

Gold's Gym

Manager in Training Full Time

Woodinville, WA · On-site

$17 - $19/hr

Lead by example, motivating and training your team to provide an exceptional membership experience ... Manage the flow of company information, updates, and activities to keep all team members well ...

Gold's Gym

Manager in Training Full Time

Kirkland, WA · On-site

$17 - $19/hr

Lead by example, motivating and training your team to provide an exceptional membership experience ... Manage the flow of company information, updates, and activities to keep all team members well ...

The Little Gym

Gymnastics Instructor

Lynnwood, WA · On-site

$17.50 - $25/hr

Provide outstanding customer service and membership experience. We treat our members like family ... management of that franchise. All inquiries about employment at this franchise should be made ...

The Little Gym

Gymnastics Coach

Seattle, WA · On-site

$21.30 - $24/hr

Provide outstanding customer service and membership experience. We treat our members like family ... the management of that Somersault Operating. All inquiries about employment at this franchise ...

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Showing results 21-40

All JobsMembership Experience JobsMembership Experience Manager JobsMembership Experience Manager Jobs in Bothell, WA

Membership Experience Manager information

See Bothell, WA salary details

$27.9K

$64.6K

$100.6K

How much do membership experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for membership experience manager in Bothell, WA is $64,612.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $76,600.00 per year, depending on experience, location, and employer.

What is a membership experience manager?

Membership Experience Managers are professionals responsible for ensuring that members of an organization, club, or service have a positive and engaging experience. They manage member communications, address concerns, and design programs or events to increase member satisfaction and retention. Their role often involves gathering feedback, analyzing member needs, and collaborating with various departments to enhance the overall value provided to members. By focusing on member engagement and satisfaction, they help organizations build loyalty and long-term relationships.

What are some common challenges faced by membership experience managers, and how can they be addressed?

Membership Experience Managers often face the challenge of balancing personalized member engagement with scalable processes, especially as organizations grow. They must ensure that each member feels valued, which requires strong communication and data management skills. Proactively gathering member feedback and collaborating closely with marketing, customer service, and product teams helps address concerns quickly and improve the overall experience. Leveraging technology, such as CRM systems, can also streamline outreach and track member satisfaction effectively.

What are the key skills and qualifications needed to thrive as a membership experience manager, and why are they important?

To thrive as a Membership Experience Manager, you need a background in customer service or hospitality, strong organizational skills, and experience with membership management, often supported by a relevant degree. Familiarity with CRM software, membership databases, and digital communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a member-first mindset help individuals excel in building relationships and resolving concerns. These skills and qualities are crucial for fostering member satisfaction, retention, and long-term organizational growth.

What is the difference between Membership Experience Manager vs Membership Coordinator?

AspectMembership Experience ManagerMembership Coordinator
Primary FocusOversees overall member experience, engagement strategies, and retention initiativesHandles member inquiries, onboarding, and administrative tasks
ResponsibilitiesDevelops programs to enhance member satisfaction, manages team, analyzes feedbackAssists with member registration, processes renewals, provides customer service
Required SkillsCustomer service, leadership, strategic planningCommunication, organization, customer support
Work EnvironmentOffice-based, often in non-profit or membership organizationsOffice or event-based, in similar industries

The Membership Experience Manager focuses on creating a positive, engaging environment for members and developing retention strategies, while the Membership Coordinator handles day-to-day member interactions and administrative tasks. Both roles are essential in membership organizations but differ in scope and strategic involvement.

How do you become a membership experience manager?

To become a membership experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, membership programs, or hospitality. Strong communication, leadership skills, and proficiency with customer relationship management (CRM) tools are also important. Gaining relevant experience and developing skills in member engagement and program management can help qualify for this role.

What job categories do people searching Membership Experience Manager jobs in Bothell, WA look for?

The top searched job categories for Membership Experience Manager jobs in Bothell, WA are:

Membership Experience Manager jobs near you
Infographic showing various Membership Experience Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $64,612 per year, or $31.1 per hour.

Membership Advisors

24 Hour Fitness

Issaquah, WA • On-site

$16.75 - $21.75/hr

Part-time

Medical, Dental, Retirement, PTO

Posted 27 days ago

24 Hour Fitness rating

6.3

Company rating: 6.3 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

29th of 63 rated gym and leisure clubs

Job description

ABOUT US
For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!
JOB SUMMARY
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, and has a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
Guest Experience and New Member On-boarding
  • Executes the CARE sales model with each guest and passionately relate how 24 Hour Fitness's products/services will satisfy their fitness needs.
  • Tours potential members through the club and describes the facility, equipment, services and amenities that directly tie back to their individual fitness needs and goals. Ensures all guests are registered through the digital kiosk.
  • Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
  • Effectively and professionally enrolls guests using Company sales techniques and protocol.
  • Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
  • On-boards new members successfully and assist with all member retention activities in order to drive club profitability.
  • Consistently achieves or exceed personal and team sales goals.

Prospecting and Lead Generation
  • Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites)
  • Generates leads/new business internally through member promotions, referrals, the dissemination of guest passes, and contacting leads generated via phone.
  • Responsible for effectively setting appointments for all leads and potential new business opportunities.
  • Communicates and promotes local and global marketing campaigns to leads and members.
  • Manages and follows up on leads/new business by using a Lead Management System.
  • Executes daily planner to track and plan for successful lead management and selling activities.
  • Consistently achieve or exceed personal productivity goals.

Member Experience
  • Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
  • Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
  • Engages members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
  • Maintains name relationships with members and serving as a resource for their questions or concerns, and putting them in touch with the right 24 Hour Fitness resources as appropriate.
  • Provides a clean, friendly, well-maintained club to members and guests and
  • Helps new members become comfortable in the club.

VARIABLE COMPENSATION:
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
ORGANIZATION RELATIONSHIPS
Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
  • In-depth knowledge and experience with sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Strong interpersonal communication skills.
  • Strong customer service skills.
  • Independent, self-starter with strong organizational skills.
  • Ability to work as part of a team.
  • Ability to operate Point of Sale (POS) System.
  • Knowledge of Membership System software preferred.

Minimum Educational Level/Certifications
  • High School Diploma or GED.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
  • Bachelor's degree preferred.

Work Experience and Qualifications
  • Prior experience in fitness or retail industry preferred.
  • 1-2 years of experience in service sales preferred.

Physical Demands/ Environmental Condition
  • Ability to work in club office; move about club floors and rooms
  • Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
  • Ability to communicate telephonically with members
  • Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
  • While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
  • Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
  • Able to work in a loud environment

Travel Requirement
  • Minimum travel may be required for training purpose and lead generation.

BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.
Disclaimer
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
  • In-depth knowledge and experience with sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Strong interpersonal communication skills.
  • Strong customer service skills.
  • Independent, self-starter with strong organizational skills.
  • Ability to work as part of a team.
  • Ability to operate Point of Sale (POS) System.
  • Knowledge of Membership System software preferred.

Minimum Educational Level/Certifications
  • High School Diploma or GED.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
  • Bachelor's degree preferred.

Work Experience and Qualifications
  • Prior experience in fitness or retail industry preferred.
  • 1-2 years of experience in service sales preferred.

Physical Demands/ Environmental Condition
  • Ability to work in club office; move about club floors and rooms
  • Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures
  • Ability to communicate telephonically with members
  • Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
  • While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts
  • Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
  • Able to work in a loud environment

Travel Requirement
  • Minimum travel may be required for training purpose and lead generation.

What 24 Hour Fitness employees say

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About 24 Hour Fitness

Sourced by ZipRecruiter

At 24 Hour Fitness we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable and welcoming to everyone. We're on the hunt for team members who are committed to being the best part of each other's day and who have a genuine desire to help our members achieve results they can feel proud of.

Industry

Fitness and sports centers

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1983

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