ZipRecruiter

Log In

1

Membership Engagement Manager Jobs in Reston, VA

Renewables Forward

Director, Membership

Washington, DC · On-site

$110 - $160/hr

This role oversees the full membership lifecycle--recruitment, onboarding, engagement, retention ... Oversee CRM systems and membership data to ensure accuracy, consistency, and usefulness.

Field to Market

Membership Coordinator

Washington, DC · On-site +1

$60K - $75K/yr

... Market membership and programs. Additionally, the role involves supporting member meetings ... Maintain up-to-date member contact records and engagement data in Field to Market's CRM system ...

YMCA

Association Director Membership

Washington, DC · On-site

$95K - $100K/yr

Demonstrated ability to grow membership, strengthen member engagement and retention, and improve the member experience. * Strong communication, project management, and relationship-building skills.

Capital Yacht Club

Be Seen First

Membership Coordinator

Washington, DC · On-site

$55K - $65K/yr

This role involves managing all internal and external communications, driving membership sales, and ... Member Engagement and Retention: * Implement retention initiatives and a new member outreach ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$70K - $100K/yr

... membership engagement, and revenue generation. * Provide real-time support and guidance on customer ... Manage escalated customer concerns and ensure timely, professional resolution. * Monitor customer ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

... membership engagement, and revenue generation. * Provide real-time support and guidance on customer ... Manage escalated customer concerns and ensure timely, professional resolution. * Monitor customer ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$100K/yr

... membership engagement, and revenue generation. * Provide real-time support and guidance on customer ... Manage escalated customer concerns and ensure timely, professional resolution. * Monitor customer ...

previous page

Showing results 41-60

All JobsMembership Engagement JobsMembership Engagement Manager JobsMembership Engagement Manager Jobs in Reston, VA

Membership Engagement Manager information

See Reston, VA salary details

$28.1K

$80.9K

$142K

How much do membership engagement manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for membership engagement manager in Reston, VA is $80,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $97,800.00 per year, depending on experience, location, and employer.

What does a membership engagement manager do?

A Membership Engagement Manager is responsible for developing and implementing strategies to attract, engage, and retain members within an organization or association. They often coordinate events, manage communications, and create programs that enhance member value and satisfaction. Additionally, they analyze membership data to identify trends and opportunities for improvement, ensuring a positive experience that supports organizational goals. Their role is crucial in building strong relationships between members and the organization.

How does a membership engagement manager typically collaborate with other departments to enhance member satisfaction?

A Membership Engagement Manager works closely with teams such as marketing, events, and customer service to develop and execute strategies that foster member loyalty and satisfaction. Regular collaboration includes coordinating communications, planning member-exclusive events, and gathering feedback to improve services. This cross-departmental teamwork ensures that member needs are addressed holistically, leading to more personalized experiences and higher retention rates.

What are the key skills and qualifications needed to thrive as a membership engagement manager, and why are they important?

To thrive as a Membership Engagement Manager, you need strong relationship-building skills, experience in member services, and a relevant bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, email marketing platforms, and data analysis tools is typically required. Exceptional interpersonal communication, problem-solving abilities, and event coordination skills help you engage members and foster loyalty. These competencies are vital for growing and retaining a vibrant membership base and ensuring organizational success.

What job categories do people searching Membership Engagement Manager jobs in Reston, VA look for?

The top searched job categories for Membership Engagement Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Membership Engagement Manager jobs?

Cities near Reston, VA with the most Membership Engagement Manager job openings:

Membership Engagement Manager jobs near you

Membership - Membership Service Repre

YMCA of Metropolitan Washington

Alexandria, VA • On-site

Full-time

Re-posted 19 days ago

Job description

Basic Function and Scope of Responsibility:
The Membership Service Representative plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch. Reporting to the Membership Director, the basic function and scope of responsibility for the Membership Service Representative includes:
  • Meeting Association standards for the handling of a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry
  • Serving as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs

  • Developing engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission
  • Providing outstanding customer service to all members, guests, staff and the community at-large

Supervisory Responsibility:
X No Supervisory responsibility
¨ Provides guidance, leadership, or training to other employees (no direct supervision)
¨ Directly responsible for supervising non-exempt, clerical, or office administration personnel
¨ Directly responsible for supervising exempt, professional, or technical employees
¨ Directly responsible for supervising supervisory/managerial employees
Organizational Structure:
Job title to which this position reports: Membership Director
Job titles directly reporting to this position: None
Job titles indirectly reporting to this position: None
Essential Duties and Responsibilities:
  • Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of "Facility Excellence", "Staff Engagement" and "Show"
  • Delivers the YMCA mission and philosophy to staff, members and guests
  • Reporting to the Membership Director, meets Association standards for front desk operations in serving members and guests
  • Takes a proactive role in solving member problems and directing them to the appropriate resources. Must have complete knowledge of all Member Handbook policies; Association and Branch standard operating procedures; and branch programs/activities

  • Supports the proper handling of prospects received at the front desk (i.e. handling of telephone inquiries) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) following the Association standards and Membership Director's guidance to best support the branch's membership sales and retention results
  • Responsible for financial transactions at the front desk, which may include, but not be limited to, program registration, membership sales, authorized disbursements & merchandise sales
  • Ensures that membership applications and the affiliated data entry is complete and correct
  • In accordance with Association standards, supports the implementation of the branch membership acquisition plan in meeting the monthly acquisition and retention goals
  • Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present picture ID

  • Responsible for accurate membership records, receipts and cash, as well as ensuring that end-of-shift reports are complete and accurate
  • Supports Member Service team reports under the direction of the Membership Director
  • Supports the implementation of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.)
  • Supports Metropolitan Washington YMCA Member Service Campaigns, Initiatives, Training Sessions, and additional activities
  • Partners with ASO, branch leadership and fellow Service Team Leaders to foster increased member engagement and support improved member retention

  • Maintains close daily contact with the Membership Director on the status of membership accounts and operations at the branch
  • Other duties as required

Customer Service Standards:
Staff Engagement:
  • Greet all members with a smile, eye contact and by name
  • Be knowledgeable of all programs and activities to engage members
  • Introduce members to each other

Facility Excellence:
  • Own the atmosphere created by cleanliness of the facility, information is up to date and have a positive attitude.

  • Ensure that information communicated and/or displayed is updated and accurate
  • Be proactive and responsive to all members needs

Show:
  • Share personal Y experience with all
  • Share Y Mission stories

Education, Certification, Skills, and Experience:
  • High school diploma or GED
  • Must posses initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
  • Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace

  • Strong communication and relationship-building skills
  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly

YMCA Leadership Certification:
Position requires ongoing progress towards Leader Certification
Working Conditions:
  • Ability to work weekends and evenings for branch and corporate functions
  • Ability to sit, stand or move for extended periods of time
  • Able to bend for purposes such as filing, inventory counts, etc

  • Able to walk up and down stairs, as needed, when giving tours

Apply