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Membership Director Jobs in Silver Spring, MD (NOW HIRING)

YMCA

Director Of Membership Operations

Washington, DC · On-site

$95K - $100K/yr

Coach and support Membership Directors across the Association. * Lead training in customer experience, Cause-Driven Tours, relationship-based membership, and leadership development. * Build a culture ...

naamcmissions

Director of Memberships

District Heights, MD · On-site

$90 - $120/hr

Reporting to the CEO, the Director of Membership will identify, develop, and implement strategies to support the ongoing recruitment and retention of members, and lead efforts to maximize membership ...

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Membership Director information

See Silver Spring, MD salary details

$30K

$58.6K

$118.4K

How much do membership director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for membership director in Silver Spring, MD is $58,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $63,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a membership director, and why are they important?

To thrive as a Membership Director, you need expertise in membership management, strategic planning, and marketing, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, membership databases, and email marketing platforms is typically required. Outstanding interpersonal skills, leadership, and the ability to build relationships are crucial soft skills for engaging members and collaborating with teams. These competencies are vital for driving membership growth, retention, and overall organizational success.

What is the difference between Membership Director vs Membership Coordinator?

AspectMembership DirectorMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with member onboarding, processes memberships, supports outreach efforts
Required CredentialsTypically bachelor's degree, experience in membership managementOften high school diploma or associate degree, entry-level experience
Work EnvironmentLeadership role, strategic planning, management meetingsAdministrative support, member interaction, event coordination
Industry UsageUsed in associations, clubs, nonprofitsCommon in similar organizations, often as support staff

The Membership Director focuses on strategic leadership and overall membership growth, while the Membership Coordinator handles day-to-day administrative tasks and member support. Both roles are essential in membership organizations but differ in scope and responsibilities.

How does a membership director typically collaborate with marketing and events teams to drive member engagement?

A Membership Director frequently works in close partnership with marketing and events teams to develop and implement initiatives that attract, engage, and retain members. This collaboration often involves coordinating targeted campaigns, organizing member-exclusive events, and analyzing feedback to improve offerings. Regular meetings and strategic planning sessions help ensure that messaging is consistent and that programs align with member interests, leading to higher satisfaction and retention rates. Effective communication and shared goals are key to maximizing the impact of these cross-functional efforts.

What does a membership director do?

A membership director is responsible for growing and maintaining the membership of a club, fitness facility, or other member-driven organization. As a membership director, one of your primary job duties is to increase business by marketing the services of the company to convert customers into paying members. You are also responsible for collecting periodic membership payments, keeping accurate membership records, and communicating regularly with members. Over the course of your career as a membership director, you develop marketing skills and strategies to acquire new members and solicit improvement feedback to retain existing members as well as company associates. Although there are no set educational qualifications for this job, it’s recommended to have a bachelor’s degree in marketing or advertising, as well as previous experience in a similar role.

What does a membership director do?

A Membership Director is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, manage member services, and analyze membership trends to improve offerings. Additionally, they often coordinate events, communicate with current and prospective members, and work closely with other departments to ensure the organization's membership goals are met.
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What are the most commonly searched types of Membership jobs in Silver Spring, MD?

The most popular types of Membership jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Membership Director jobs?

Cities near Silver Spring, MD with the most Membership Director job openings:

Membership Director jobs near you
Infographic showing various Membership Director job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $58,599 per year, or $28.2 per hour.

Tennis Club - Membership Service Repre

ymcametrowash

Arlington, VA

$15/hr

Full-time

Medical, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility. 

Position:Membership Service Representative Salary:$15/hr  
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job. 
About the Job 
The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large. 


Qualifications and Skills: 

  • High school diploma or GED;

  • Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.

  • Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.

  • Strong communication and relationship-building skills.

  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.

Benefits:
Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off/sick leave, numerous professional development opportunities.

 

Basic Function and Scope of Responsibility: 

The Membership Service Representative plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch.  Reporting to the Membership Director, the basic function and scope of responsibility for the Membership Service Representative includes: 

  • Meeting Association standards for the handling of a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry 

  • Serving as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs 

  • Developing engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission 

  • Providing outstanding customer service to all members, guests, staff and the community at-large 

Supervisory Responsibility: 

X No Supervisory responsibility   

¨ Provides guidance, leadership, or training to other employees (no direct supervision)  

¨ Directly responsible for supervising non-exempt, clerical, or office administration personnel 

¨ Directly responsible for supervising exempt, professional, or technical employees 

¨ Directly responsible for supervising supervisory/managerial employees 

Organizational Structure: 

Job title to which this position reports: Membership Director  

Job titles directly reporting to this position:  None  

Job titles indirectly reporting to this position: None 

Essential Duties and Responsibilities:  

  • Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show” 

  • Delivers the YMCA mission and philosophy to staff, members and guests 

  • Reporting to the Membership Director, meets Association standards for front desk operations in serving members and guests 

  • Takes a proactive role in solving member problems and directing them to the appropriate resources. Must have complete knowledge of all Member Handbook policies; Association and Branch standard operating procedures; and branch programs/activities 

  • Supports the proper handling of prospects received at the front desk (i.e. handling of telephone inquiries) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) following the Association standards and Membership Director’s guidance to best support the branch’s membership sales and retention results 

  • Responsible for financial transactions at the front desk, which may include, but not be limited to, program registration, membership sales, authorized disbursements & merchandise sales 

  • Ensures that membership applications and the affiliated data entry is complete and correct 

  • In accordance with Association standards, supports the implementation of the branch membership acquisition plan in meeting the monthly acquisition and retention goals 

  • Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present picture ID 

  • Responsible for accurate membership records, receipts and cash, as well as ensuring that end-of-shift reports are complete and accurate 

  • Supports Member Service team reports under the direction of the Membership Director 

  • Supports the implementation of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.) 

  • Supports Metropolitan Washington YMCA Member Service Campaigns, Initiatives, Training Sessions, and additional activities 

  • Partners with ASO, branch leadership and fellow Service Team Leaders to foster increased member engagement and support improved member retention 

  • Maintains close daily contact with the Membership Director on the status of membership accounts and operations at the branch 

  • Other duties as required 

Customer Service Standards: 

Staff Engagement: 

  • Greet all members with a smile, eye contact and by name 

  • Be knowledgeable of all programs and activities to engage members 

  • Introduce members to each other 

Facility Excellence: 

  • Own the atmosphere created by cleanliness of the facility, information is up to date and have a positive attitude. 

  • Ensure that information communicated and/or displayed is updated and accurate 

  • Be proactive and responsive to all members needs 

Show: 

  • Share personal Y experience with all 

  • Share Y Mission stories 

Education, Certification, Skills, and Experience: 

  • High school diploma or GED 

  • Must posses initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations 

  • Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace 

  • Strong communication and relationship-building skills 

  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly 

YMCA Leadership Certification: 

Position requires ongoing progress towards Leader Certification  

Hours: 

Hours available are primarily weekends. Some weekday shifts may be available. 

Friday 11am-5pm or 3pm to 10:15pm

Saturdays 6am-1pm or 1pm-8pm

Sundays 9am-5pm

Availability to pick up shifts any time from 5:30am-10pm a plus

Working Conditions: 

  • Ability to work weekends and evenings for branch and corporate functions 

  • Ability to sit, stand or move for extended periods of time 

  • Able to bend for purposes such as filing, inventory counts, etc 

  • Able to walk up and down stairs, as needed, when giving tours

Apply