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Membership Associate Jobs in Matthews, NC (NOW HIRING)

YMCA of Upper Palmetto

Membership Service Associate

York, SC · On-site

$14.50 - $19.50/hr

Membership Service Associate-Part Time POSITION SUMMARY: Part Time The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and ...

Beem Light Sauna

Wellness Associate

Charlotte, NC

$13.75 - $18.50/hr

The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance of a clean studio environment. This person is reliable, exhibits a strong moral fiber ...

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Membership Associate information

See Matthews, NC salary details

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$27

How much do membership associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for membership associate in Matthews, NC is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $16.25 per hour, depending on experience, location, and employer.

How does a Membership Associate typically collaborate with other departments to enhance member experience?

As a Membership Associate, you'll frequently coordinate with departments such as marketing, customer service, and events to ensure a cohesive and positive experience for members. This may involve sharing member feedback with relevant teams, assisting in the planning and execution of member-exclusive events, and helping to develop targeted communications or promotional materials. Collaboration is essential to identify opportunities for improving retention and engagement, so you'll often participate in cross-functional meetings and projects. These interactions not only enhance the member experience but also help you build valuable relationships within the organization.

What are the key skills and qualifications needed to thrive as a Membership Associate, and why are they important?

To thrive as a Membership Associate, you need strong customer service skills, attention to detail, and experience with membership management or sales, often supported by a high school diploma or relevant work experience. Familiarity with CRM software, membership databases, and point-of-sale systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and handle member inquiries effectively. These abilities ensure member satisfaction, retention, and smooth membership operations for the organization.

What does a membership associate do?

A membership associate is responsible for enrolling new members, managing membership records, and providing customer service to existing members. They often use database systems to track memberships and may assist with billing, renewals, and inquiries to ensure member satisfaction.

What are the most commonly searched types of Membership jobs in Matthews, NC?

The most popular types of Membership jobs in Matthews, NC are:

What cities near Matthews, NC are hiring for Membership Associate jobs?

Cities near Matthews, NC with the most Membership Associate job openings:

Membership Associate jobs near you
Infographic showing various Membership Associate job openings in Matthews, NC as of August 2026, with employment types broken down into 1% As Needed, 55% Full Time, 42% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $31,560 per year, or $15.2 per hour.

Membership Associate - West Cabarrus

Concord, NC

New Harrisburg YMCA | Rowan-Cabarrus YMCA
See more jobs at New Harrisburg YMCA | Rowan-Cabarrus YMCAexternal

Part-time

Re-posted 19 days ago

Job description

Currently hiring for the following shifts
We are looking for applicants available 445AM - 900AM OR for evening shifts. Both require some weekend shifts.

General Function

The membership associate position is a key role at the YMCA. Under the direction of the Membership Director and consistent with the Christian mission, the Membership Associate is responsible for providing excellent service for members and guests, maintaining member access control and handling member's questions and concerns. In addition, the incumbent will answer the telephone, register and receipt payments, and perform other various clerical duties.

Know How

Incumbent must pass YMCA background checks and successfully complete and maintain CPR/AED and First Aid certifications or the ability to acquire them within 30 days of employment. Incumbent must be proficient in internet based software and Microsoft Office programs.; be attentive to details; be able to work with and meet deadlines, take initiative to develop and provide information and controls necessary for efficient office operations; have excellent written and oral communication skills.; have excellent human relation skills; be able to take initiative in making decisions and solving problems in the areas of assigned responsibilities.; work independently with little supervision; have the ability to multi-task and take imitative to complete the necessary; be customer service oriented; and have the ability to represent the YMCA in a mature, responsible and professional manner.

Purpose & Objectives

Each person is employed a as staff member because the administration feels he/she will conscientiously assist in the fulfillment of the YMCA's mission in childcare by:

  • Meet, greet and service members and guests of the YMCA.
  • Provide information of facility services and programs through telephone and face-to-face interactions.
  • Carry out tour process, including written and verbal communications
  • Execute member sign-ups and program registrations
  • Execute computer receipt transactions related to sign-ups and registrations
  • Perform facility access control duties, card scanning and guest programs
  • Perform routine copying duties to maintain adequate information
  • Handle and solve member concerns
  • Provide quality member service at all times
  • Build relationships with members and guests
  • Assist in daily operations as needed with ongoing programs
  • Carry out other duties as assigned by supervisor or executive level leadership
  • Attends staff meetings, trainings and special events as outlined upon hire date.

Effect on End Results

The YMCA and the undersigned, mutually accept that the above job description represents our agreement as to the job to be performed.

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