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Membership Associate Jobs in Massachusetts (NOW HIRING)

Planet Fitness

Front Desk Associate

Amesbury, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Amesbury, MA · On-site

$15 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Danvers, MA · On-site

$15 - $16/hr

About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Danvers, MA

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Danvers, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Salem, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

Planet Fitness

Front Desk Associate

Amesbury, MA · On-site

$15 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer ... Perform membership related functions such as sign-ups, contact/billing information updates ...

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All JobsMembership Associate JobsMembership Associate Jobs in Massachusetts

Membership Associate information

See Massachusetts salary details

$8

$17

$31

How much do membership associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for membership associate in Massachusetts is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.89 per hour, depending on experience, location, and employer.

How does a Membership Associate typically collaborate with other departments to enhance member experience?

As a Membership Associate, you'll frequently coordinate with departments such as marketing, customer service, and events to ensure a cohesive and positive experience for members. This may involve sharing member feedback with relevant teams, assisting in the planning and execution of member-exclusive events, and helping to develop targeted communications or promotional materials. Collaboration is essential to identify opportunities for improving retention and engagement, so you'll often participate in cross-functional meetings and projects. These interactions not only enhance the member experience but also help you build valuable relationships within the organization.

What are the key skills and qualifications needed to thrive as a Membership Associate, and why are they important?

To thrive as a Membership Associate, you need strong customer service skills, attention to detail, and experience with membership management or sales, often supported by a high school diploma or relevant work experience. Familiarity with CRM software, membership databases, and point-of-sale systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and handle member inquiries effectively. These abilities ensure member satisfaction, retention, and smooth membership operations for the organization.

What does a membership associate do?

A membership associate is responsible for enrolling new members, managing membership records, and providing customer service to existing members. They often use database systems to track memberships and may assist with billing, renewals, and inquiries to ensure member satisfaction.

What are the most commonly searched types of Membership jobs in Massachusetts?

The most popular types of Membership jobs in Massachusetts are:

What cities in Massachusetts are hiring for Membership Associate jobs?

Cities in Massachusetts with the most Membership Associate job openings:

Membership Associate jobs near you
Infographic showing various Membership Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,677 per year, or $17.6 per hour.

Member Retention Counselor (59785)

AAA Northeast

North Andover, MA • On-site

$20 - $22.50/hr

Full-time

Re-posted 10 days ago

AAA Northeast rating

8.0

Company rating: 8.0 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

172nd of 315 rated insurance

Job description

Work Schedule: Monday-Friday 10:00am-7:00pm alternating Saturdays 9:00am-1:00pm

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
This role is responsible for generating outbound retention calls and mailings to grow Club membership totals. Additionally, this role services inbound calls by aiding in problem resolution and provides clerical support to the department. Other duties may be assigned as needed.
What you will do:

  • Places outbound retention calls to potential and lapsed members. Works from files and member lists from throughout the company, including other regions. Conducts research on member contact information; generates physical and electronic mailings if necessary. Utilize all customer service training and superior communication skills to emphasize the value of membership with AAA. Strive to continually grow Club membership totals.
  • Receives incoming calls from prospective and current Club members; explains benefits of AAA membership to prospective members and sells Primary and Associate memberships, upgrades, and/or additional products and services; closes sale by obtaining accurate member and credit card information, using computerized system for information gathering. Answers phone inquiries from members and ensure timely and effective processing of all change requests; escalates issues as necessary. Troubleshoots and provides problem resolution. Delivers Five Diamond Service standards on every telephone call or conversation with all members, prospective members and co-workers. Exhibits both understanding and effective application of Club guidelines, including Value Statement, Club Culture and Code of Conduct.
  • Provides support for Branch Offices and other Club departments. Answers questions and provides both details and clarification regarding membership policies, procedures and programs. Works closely with Club trainers when introducing new procedures and policies; may assist with employee training and mentoring as determined by the department Manager.
  • Will effectively utilize a variety of communication and data processing technology including: MemberzPlus, Touch Points, D-3, Navigator, Outlook, Excel and Word.
  • Performs other job-related duties as assigned.

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