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Membership Associate Jobs in Massachusetts (NOW HIRING)

Stretch Zone

Membership Sales Associate

Mansfield, MA · On-site

$18 - $25/hr

As a Membership Sales Associate, your role is to inspire and support individuals in achieving their goals through our innovative membership model centered around practitioner-assisted stretching.

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Membership Associate information

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$31

How much do membership associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for membership associate in Massachusetts is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.89 per hour, depending on experience, location, and employer.

How does a Membership Associate typically collaborate with other departments to enhance member experience?

As a Membership Associate, you'll frequently coordinate with departments such as marketing, customer service, and events to ensure a cohesive and positive experience for members. This may involve sharing member feedback with relevant teams, assisting in the planning and execution of member-exclusive events, and helping to develop targeted communications or promotional materials. Collaboration is essential to identify opportunities for improving retention and engagement, so you'll often participate in cross-functional meetings and projects. These interactions not only enhance the member experience but also help you build valuable relationships within the organization.

What are the key skills and qualifications needed to thrive as a Membership Associate, and why are they important?

To thrive as a Membership Associate, you need strong customer service skills, attention to detail, and experience with membership management or sales, often supported by a high school diploma or relevant work experience. Familiarity with CRM software, membership databases, and point-of-sale systems is typically required. Excellent communication, problem-solving, and interpersonal skills help you build relationships and handle member inquiries effectively. These abilities ensure member satisfaction, retention, and smooth membership operations for the organization.

What does a membership associate do?

A membership associate is responsible for enrolling new members, managing membership records, and providing customer service to existing members. They often use database systems to track memberships and may assist with billing, renewals, and inquiries to ensure member satisfaction.

What are the most commonly searched types of Membership jobs in Massachusetts?

The most popular types of Membership jobs in Massachusetts are:

What cities in Massachusetts are hiring for Membership Associate jobs?

Cities in Massachusetts with the most Membership Associate job openings:

Membership Associate jobs near you
Infographic showing various Membership Associate job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,677 per year, or $17.6 per hour.

Membership Sales Associate

Dedham Health & Athletic Complex

Dedham, MA • On-site

$20/hr

Full-time

Re-posted 10 days ago

Job description

Position Summary
The Membership Sales Associate provides prospective and current members with a complete overview of the club experience by presenting membership options, programs, and services designed to help them achieve their health and fitness goals. This position plays a key role in membership growth, retention, and revenue generation through relationship-building, lead generation, community outreach, and exceptional customer service.
The Membership Sales Associate promotes the club’s comprehensive range of programs and services, including fitness, wellness, and member engagement offerings. This role also supports marketing initiatives through newsletters, direct mail campaigns, promotional events, and off-site community outreach activities such as health fairs and corporate events.
The ideal candidate is energetic, personable, organized, and motivated by helping people improve their lives through fitness and wellness.
Responsibilities
  • Promote and sell memberships by educating prospective members on club benefits, pricing, programs, and services
  • Conduct tours for prospective members and provide a welcoming, informative, and professional experience
  • Build relationships with prospects and members to support long-term retention and member satisfaction
  • Educate members and the public on available club programs, services, and events to increase participation and engagement
  • Assist in the development and execution of membership sales and retention campaigns
  • Follow up with prospective members through phone calls, email, and text communication
  • Maintain accurate membership records and ensure all required documentation is completed in compliance with company policies and procedures
  • Support front desk operations and assist Member Services staff when necessary
  • Attend all required staff meetings, training sessions, and educational sessions
  • Maintain knowledge of club offerings, promotions, and operational procedures
  • Perform additional duties as assigned by management
Qualifications
  • Minimum of one year of experience in sales, marketing, customer service, or a related field
  • Experience in the fitness, health, or wellness industry strongly preferred
  • Strong interpersonal, communication, and relationship-building skills
  • Comfortable speaking with individuals and groups in both one-on-one and public settings
  • Strong organizational and time management abilities
  • Proficiency with computers, internet applications, and customer management systems
  • Self-motivated with the ability to work independently and as part of a team
  • Professional appearance and positive attitude
  • Ability to work a flexible schedule including days, evenings, weekends, and holidays
Key Performance Expectations
  • Achieve monthly membership sales goals
  • Maintain high levels of member satisfaction and retention
  • Consistently follow up with leads and prospective members
  • Contribute positively to club culture and team environment
  • Represent the club professionally both inside and outside the facility

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