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Membership Assistant Manager Jobs in Raleigh, NC

European Wax Center

Assistant Sales Manager

Cary, NC · On-site

$16 - $18/hr

As an Assistant Sales Manager , you'll play a key role in the day-to-day success of the center by ... Help achieve monthly sales, membership, and guest retention goals * Coach the team on membership ...

European Wax Center

Assistant Sales Manager

Cary, NC · On-site

$16 - $18/hr

As an Assistant Sales Manager , you'll play a key role in the day-to-day success of the center by ... Help achieve monthly sales, membership, and guest retention goals * Coach the team on membership ...

Orangetheory Fitness

Assistant Studio Manager

Durham, NC · On-site

$20.19/hr

... membership sales and retention through strong relationship-building. The Assistant Studio Manager ... partners closely with the studio team to support achievement of sales goals, maintain a high-energy ...

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Membership Assistant Manager information

What does a membership assistant manager do?

A Membership Assistant Manager helps oversee the membership operations within an organization, such as a gym, club, or association. Their responsibilities often include assisting with member recruitment and retention, supporting customer service, processing memberships, and supervising membership staff. They work closely with the Membership Manager to ensure that members have a positive experience and that administrative processes run smoothly. This role may also involve organizing events, handling member inquiries, and maintaining accurate records.

What skills and qualifications are needed to be a membership assistant manager?

To excel as a Membership Assistant Manager, you need strong organizational, customer service, and sales abilities, often supported by experience in membership-based organizations or retail environments. Familiarity with membership management software, CRM systems, and point-of-sale platforms is typically required. Exceptional interpersonal communication, problem-solving, and leadership skills help build rapport with members and support team effectiveness. These competencies ensure efficient membership operations, high member satisfaction, and successful growth of the membership base.

How does a membership assistant manager collaborate with other departments to enhance member satisfaction?

As a Membership Assistant Manager, close collaboration with departments like marketing, customer service, and operations is essential to ensure a seamless experience for members. You may work with marketing to develop outreach campaigns, coordinate with customer service to resolve member concerns, and partner with operations to streamline onboarding processes. Regular cross-departmental meetings and open communication channels help identify and address potential issues, ultimately boosting overall member satisfaction. This collaborative environment not only supports members but also fosters your professional growth and network within the organization.

What is the difference between Membership Assistant Manager vs Membership Coordinator?

AspectMembership Assistant ManagerMembership Coordinator
ResponsibilitiesOversees membership processes, manages staff, develops retention strategiesAssists with membership enrollment, handles inquiries, supports outreach activities
Required CredentialsHigh school diploma or equivalent; experience in membership managementHigh school diploma or equivalent; customer service experience
Work EnvironmentOffice setting, leadership role within membership departmentOffice or event settings, support role in membership services
Industry UsageCommon in associations, clubs, and nonprofitsCommon in similar organizations, often as entry-level or support role

The Membership Assistant Manager typically holds a leadership role, overseeing membership operations and staff, requiring more experience and responsibilities. The Membership Coordinator focuses on supporting membership activities, handling inquiries, and assisting with outreach. Both roles are vital in membership-driven organizations but differ mainly in scope and level of responsibility.

What is the role of a membership assistant manager?

A membership assistant manager oversees member services, manages membership records, and supports membership recruitment and retention efforts. They often coordinate with staff, handle member inquiries, and may use management software to track memberships and related data.
Membership Assistant Manager jobs near you

Assistant General Manager

Holly Springs, NC • On-site

Heights Wellness Retreat - Raleigh
See more jobs at Heights Wellness Retreat - Raleighexternal

$17/hr

Part-time

Medical, PTO

Re-posted 6 days ago

Job description


At Heights Wellness Retreats, we believe that wellness is not a luxury-it’s a lifestyle.  We also believe wellness starts from within—and that includes our team. We’re the only wellness destination that combines premium massage and skincare therapy with Medical Grade touchless therapies UNDER ONE ROOF!
We're seeking a proactive, passionate, and detail-driven part-time Assistant General Manager to support the daily operations of our retreat. In this role, you’ll report to the General Manager and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise.  You'll find a supportive, inspiring environment to grow your career and impact others.  This is our first of many locations, career growth is a great possibility with us!
Why You’ll Love It Here:
  • Serene and Tranquil Areas
  • Best-in-the-industry vibroacoustic heated and hydraulic massage tables
  • Luxurious linens and high-quality products provided
  • Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
Company Perks
  • Complementary Touchless Therapy Membership
  • Flexible Schedules  
  • Professional and Safe Environment 
  • Paid Training
  • Competitive Pay includes tips, commission, and bonus opportunities
  • Growth Opportunities 
  • Health Insurance
  • 401(k ) matching
  • Employee Discounts
  • Opportunities for advancement
  • PTO
  • Parental Leave
  • Large Employee Retreat with its own outdoor space
Schedule/Expected work hours
  • 6–8-hour shifts 
  • Must be able to work varied shifts to include evenings, weekends, and holidays.
Responsibilities
  • Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
  • Promote the therapeutic and wellness benefits of massage and skincare therapy.
  • Partner with the General Manager on membership strategy, including overcoming obstacles and building rapport.
  • Foster meaningful connections that empower guests on their wellness paths.
  • Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
  • Assist with recruitment, hiring, training, and developing and retaining team members.
  • Facilitate front desk associate training and coaching with role-playing to support membership sales.
Qualifications
  • Minimum one year of experience in membership sales.
  • Minimum of one year of leadership experience in wellness or spa service setting is preferred.
  • Working knowledge of Zenoti or similar spa management software is preferred.
  • Familiarity with operating standards in a branded or franchise environment is preferred.
  • Excellent at guest communication
 Core Values
  • Anything is Possible
  • Lead with Heart
  • Purpose over Pride
  • Fiercely Obsessed with Success