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Member Support Supervisor Jobs in Nebraska (NOW HIRING)

Planet Fitness - Baseline Fitness

Customer Service Rep

Kearney, NE · On-site

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum ...

Planet Fitness - Baseline Fitness

Customer Service Rep

Norfolk, NE

$15.75 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum ...

Planet Fitness - Baseline Fitness

Customer Service Rep

Kearney, NE

$13.75 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum ...

Planet Fitness - Baseline Fitness

Team Lead

Fremont, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Communication: Ability to maintain timely communication with team members and supervisors to ...

Planet Fitness - Baseline Fitness

Team Lead

Norfolk, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Communication: Ability to maintain timely communication with team members and supervisors to ...

Planet Fitness - PF Baseline Fitness

Team Lead

Fremont, NE · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Club Manager Status: Full Time/Supervisor/Non -Exempt Job Summary Responsible for assisting in the ... with team member management and provide backup support to Club Manager as needed. * Ensuring ...

Planet Fitness - PF Baseline Fitness

Team Lead

Norfolk, NE · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Club Manager Status: Full Time/Supervisor/Non -Exempt Job Summary Responsible for assisting in the ... with team member management and provide backup support to Club Manager as needed. * Ensuring ...

Planet Fitness - PF Baseline Fitness

Team Lead

Kearney, NE · On-site

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Club Manager Status: Full Time/Supervisor/Non -Exempt Job Summary Responsible for assisting in the ... with team member management and provide backup support to Club Manager as needed. * Ensuring ...

Planet Fitness - Baseline Fitness

Club Manager

Norfolk, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

... gym tours, member service issues/questions, etc. * Provide support for team members and club ... Ability to maintain timely and effective communication with staff, supervisors, and various ...

Planet Fitness - Baseline Fitness

Club Manager

Fremont, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Ability to maintain timely and effective communication with staff, supervisors, and various ...

Planet Fitness - Baseline Fitness

Club Manager

Norfolk, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

... gym tours, member service issues/questions, etc. * Provide support for team members and club ... Ability to maintain timely and effective communication with staff, supervisors, and various ...

Planet Fitness - Baseline Fitness

Club Manager

Kearney, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

Team Member Support Team * Health, Dental and Vision Insurance * Critical Illness Insurance * Short ... Ability to maintain timely and effective communication with staff, supervisors, and various ...

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Showing results 21-40

All JobsMember Support Supervisor JobsMember Support Supervisor Jobs in Nebraska

Member Support Supervisor information

How does a member support supervisor balance overseeing daily team performance with resolving escalated member issues?

As a Member Support Supervisor, you will often juggle monitoring your team's performance metrics—such as response times and customer satisfaction—while also acting as the escalation point for more complex or sensitive member concerns. This requires strong time management and communication skills, as you may need to shift between coaching staff, analyzing trends, and directly interacting with members. Successful supervisors set clear priorities, delegate routine tasks effectively, and maintain open communication channels to ensure both team success and high-quality member support.

What is the difference between Member Support Supervisor vs Customer Service Manager?

AspectMember Support SupervisorCustomer Service Manager
CredentialsHigh school diploma or equivalent; experience in support rolesBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, member support teams, healthcare or financial servicesCustomer service departments across various industries
Employer & Industry UsageCommon in healthcare, insurance, and financial sectorsWidespread across retail, telecom, banking, and service industries
Search & Comparison IntentFocus on support team leadership and member relationsBroader customer service management and strategy

The Member Support Supervisor primarily oversees support teams that assist members or clients, focusing on member relations and support quality. The Customer Service Manager has a broader role, managing customer service operations across various industries. While both roles require strong communication skills and experience in support or service, the Supervisor role is more specialized in member or client support within specific sectors like healthcare or finance.

What does a member support supervisor do?

A Member Support Supervisor oversees a team responsible for assisting members or customers, ensuring their inquiries and issues are resolved efficiently. They monitor team performance, provide coaching and training, and implement procedures to improve service quality. Additionally, they may handle escalated cases, analyze member feedback, and collaborate with other departments to enhance the overall member experience.

What are the key skills and qualifications needed to thrive as a member support supervisor, and why are they important?

To thrive as a Member Support Supervisor, you need strong leadership abilities, experience in customer service, and typically a background in business or a related field. Familiarity with CRM software, help desk ticketing systems, and performance analytics tools is often expected. Excellent communication, conflict resolution, and team motivation skills help you guide your team and ensure positive member experiences. These skills are crucial for maintaining high service standards, fostering a collaborative environment, and achieving organizational goals.
What are popular job titles related to Member Support Supervisor jobs in Nebraska? For Member Support Supervisor jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Member Support Supervisor jobs in Nebraska look for? The top searched job categories for Member Support Supervisor jobs in Nebraska are:
What cities in Nebraska are hiring for Member Support Supervisor jobs? Cities in Nebraska with the most Member Support Supervisor job openings:
Member Support Supervisor jobs near you
Infographic showing various Member Support Supervisor job openings in Nebraska as of June 2026, with employment types broken down into 1% As Needed, 60% Full Time, 36% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Rep

Planet Fitness - Baseline Fitness

Kearney, NE • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 13 days ago

Job description

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience.
  • Handle front desk related tasks:
    • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
    • Taking info calls and tours
    • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.

Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities

Essential Behavior Requirements

  • Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
  • Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
  • Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

  • Honesty and good work ethic
  • Strong customer service skills
  • Basic computer proficiency

Physical Demands

  • Standing and walking at least 75% of the shift
  • Talking in person or on the phone at least 75% of the shift
  • Must be able to lift to 50 lbs. less than 30% of the time.

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