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Member Success Manager Jobs in Nevada (NOW HIRING)

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Henderson, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Henderson, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and ... the overall success of the gym. Position Purpose : Develop a team that delivers exceptional ...

J.F. Shea Family of Companies

$85K/yr

The Executive Chef is a member of the Kitchen Management Team and is responsible and accountable ... Recognize and celebrate team member's success and maintain a sense of humor. * Create a safe, clean ...

GREATER NEVADA

DIGITAL SERVICE REPRESENTATIVE

Reno, NV · On-site

$18.27 - $25.96/hr

... member success goals and the Strategic Business Plan via all channels, including but not limited to ... Effective time management skills * Problem resolution skills and experience * Optimizes work ...

Kukui Holdings, Inc.

Client Success Coordinator

Las Vegas, NV · On-site +1

$17.25 - $22.50/hr

Effective problem management and resolution. * Work well with others in completing open cases for other team member's clients * Effectively manage a busy workload with multiple projects and many ...

UFCU

Manager Member Sales and Service

Reno, NV · On-site

General Summary (What is done and why) The Manager Member Sales & Service Center provides ... success of the Member Sales and Service Center sales goals, achieving superior member service ...

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Member Success Manager information

What is a member success manager?

Member Success Managers are professionals who help ensure that members of an organization, platform, or service have positive experiences and achieve their desired outcomes. They act as the main point of contact for members, addressing questions, resolving issues, and providing guidance to maximize value from the organization’s offerings. Their goal is to build strong relationships, increase member satisfaction, and promote long-term engagement and retention.

What are the key skills and qualifications needed to thrive as a member success manager?

To thrive as a Member Success Manager, you need a solid background in customer success, account management, and relationship-building, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Outstanding communication, problem-solving, and empathy help you connect with members and proactively address their needs. These skills and qualities are crucial for driving member satisfaction, retention, and the overall growth of the organization.

How does a member success manager typically collaborate with other departments to enhance member experience?

Member Success Managers frequently work cross-functionally, partnering with teams such as sales, product, and customer support to address member needs holistically. They relay member feedback to product teams for improvements, coordinate with sales on onboarding and renewals, and work with support to resolve escalated issues. This collaborative approach ensures members receive comprehensive, personalized service, and helps align internal efforts toward member satisfaction and retention.

What are popular job titles related to Member Success Manager jobs in Nevada?

For Member Success Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Member Success Manager jobs in Nevada look for?

The top searched job categories for Member Success Manager jobs in Nevada are:

What cities in Nevada are hiring for Member Success Manager jobs?

Cities in Nevada with the most Member Success Manager job openings:

Member Success Manager jobs near you
Infographic showing various Member Success Manager job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Member Experience Manager

EōS Fitness

Las Vegas, NV • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

EōS Fitness rating

6.0

Company rating: 6.0 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

42nd of 63 rated gym and leisure clubs

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:
  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
  • Knowledge of fitness industry operations, including membership management and billing processes.

Requirements:
  • Must successfully pass background check.
  • Must Obtain a CPR certification within 30 days of employment. *
  • Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Hourly Pay Range
$16-$18 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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