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Member Services Jobs in Washington (NOW HIRING)

Signature Federal Credit Union

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Member Services Representative

Alexandria, VA · On-site

$19.47 - $29.21/hr

The Member Services Representative is responsible for assisting members, potential members and other employees with their questions and requests. He/she needs to understand and be able to explain ...

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Member Services information

See Washington salary details

$9

$18

$27

How much do member services jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for member services in Washington is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $21.49 per hour, depending on experience, location, and employer.

What is a member services representative?

Member Services refers to the department or team within an organization that is responsible for assisting and supporting its members. This can include answering questions, helping with account issues, providing information about benefits, and resolving complaints. Member Services professionals aim to ensure a positive experience for members by addressing their needs efficiently and courteously. The role is common in organizations such as gyms, credit unions, clubs, and associations.

What skills and qualifications are needed to thrive as a member services representative?

To thrive as a Member Services representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and office productivity tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure high-quality service, member satisfaction, and efficient resolution of inquiries or issues.

How does a member services representative typically interact with other departments to resolve member issues?

In a Member Services position, collaboration with departments such as billing, technical support, and management is common to effectively resolve member concerns. You’ll often act as a liaison, gathering information from members and relaying it to the right teams to find solutions swiftly. This requires strong communication skills and the ability to coordinate across different functions to ensure members receive timely, accurate responses. Building good working relationships with colleagues in other departments can greatly enhance your effectiveness and job satisfaction.

What is the difference between Member Services vs Customer Service Representative?

AspectMember ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer relationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentTypically in membership organizations, healthcare, or clubs; focused on member engagementRetail, call centers, or corporate settings; broad customer interaction
Employer & Industry UsageUsed in healthcare, fitness, non-profits, and membership-based organizationsUsed across various industries including retail, telecom, and hospitality

Member Services roles focus on assisting members of organizations, providing specialized support related to memberships, benefits, and account management. Customer Service Representatives handle general customer inquiries across diverse industries, often dealing with product or service issues. While both roles require strong communication skills, Member Services positions are more specialized towards member engagement within specific organizations.

What is the role of member services?

Member services professionals are responsible for assisting members with inquiries, resolving issues, and providing information about products or benefits. They often work in customer support environments, using communication skills and knowledge of company policies to ensure member satisfaction.

What are the most commonly searched types of Member Services jobs in Washington?

The most popular types of Member Services jobs in Washington are:

Member Services jobs near you
Infographic showing various Member Services job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,485 per year, or $18 per hour.

Member Services Representative

Addison Group

Reston, VA • On-site

$22/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Job Title: Member Services Representative / Teller

Industry: Financial Services / Credit Union

Location (City, State): Reston, VA

Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months)

Pay: $22.00/hour

Work Schedule: Monday–Friday | 8:30 AM–5:00 PM | 100% Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k). Upon permanent hire, employees also receive an outstanding benefits package with significant employer-paid healthcare premiums and opportunities for career advancement.

About the Company:

Join a well-established financial institution dedicated to providing exceptional service and financial solutions to its members. This organization values employee development, promotes internal growth, and offers long-term career opportunities within a supportive team environment.

Job Description:

The Member Services Representative/Teller serves as a key point of contact for members, providing exceptional service both in person and through phone-based support. This position assists with daily account transactions, new account openings, loan inquiries, and digital banking support while ensuring accuracy, compliance, and a positive member experience. Representatives will split time between branch operations and contact center responsibilities.

Key Responsibilities:

  • Assist members with account servicing, transactions, and general banking inquiries.
  • Open new accounts and explain available financial products and services.
  • Process teller transactions accurately while maintaining balancing standards.
  • Support members through phone, online, and digital communication channels.
  • Receive and route incoming calls while resolving member concerns efficiently.
  • Assist with consumer loan applications and provide product information.
  • Research account issues and coordinate with internal departments to provide timely resolutions.
  • Recommend additional financial products and services based on member needs.
  • Maintain accurate electronic records and required documentation.
  • Adhere to all company policies, security procedures, and regulatory compliance standards.
  • Perform additional administrative and operational duties as assigned.

Qualifications:

  • High school diploma or GED required.
  • Minimum of one year of experience in banking, credit union, retail, hospitality, customer service, call center, or another cash-handling environment.
  • Previous Teller or Member Services experience is strongly preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent organizational, problem-solving, and multitasking abilities.
  • Proficiency with Microsoft Office and general computer applications.
  • Ability to work efficiently in a fast-paced, customer-focused environment.
  • Comfortable using a headset for extended telephone support.
  • Ability to lift up to 25 pounds and perform occasional local travel as needed.

Additional Details:

  • Required onsite training during the first two weeks of employment with mandatory attendance.

Perks:

  • Contract-to-hire opportunity with long-term career potential.
  • Competitive hourly pay with higher compensation for qualified experience.
  • Excellent benefits upon permanent hire.
  • Stable weekday schedule with no evenings or weekends.
  • Professional training and ongoing career development.
  • Opportunity to build a rewarding career in the financial services industry.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.