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Member Services Jobs in Minnesota (NOW HIRING)

Brainerd Family YMCA

Member Services

Brainerd, MN

$15 - $17/hr

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of ...

YMCA

Member Services Associate

Fergus Falls, MN · On-site

Description Member Services Associate: * As part of the Member Services Team, you will have several different important duties working at the front desk at the Fergus Falls YMCA. * You will provide ...

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Member Services information

See Minnesota salary details

$8

$15

$23

How much do member services jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for member services in Minnesota is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $18.61 per hour, depending on experience, location, and employer.

What is a member services representative?

Member Services refers to the department or team within an organization that is responsible for assisting and supporting its members. This can include answering questions, helping with account issues, providing information about benefits, and resolving complaints. Member Services professionals aim to ensure a positive experience for members by addressing their needs efficiently and courteously. The role is common in organizations such as gyms, credit unions, clubs, and associations.

What skills and qualifications are needed to thrive as a member services representative?

To thrive as a Member Services representative, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and office productivity tools is often required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills ensure high-quality service, member satisfaction, and efficient resolution of inquiries or issues.

How does a member services representative typically interact with other departments to resolve member issues?

In a Member Services position, collaboration with departments such as billing, technical support, and management is common to effectively resolve member concerns. You’ll often act as a liaison, gathering information from members and relaying it to the right teams to find solutions swiftly. This requires strong communication skills and the ability to coordinate across different functions to ensure members receive timely, accurate responses. Building good working relationships with colleagues in other departments can greatly enhance your effectiveness and job satisfaction.

What is the difference between Member Services vs Customer Service Representative?

AspectMember ServicesCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer relationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentTypically in membership organizations, healthcare, or clubs; focused on member engagementRetail, call centers, or corporate settings; broad customer interaction
Employer & Industry UsageUsed in healthcare, fitness, non-profits, and membership-based organizationsUsed across various industries including retail, telecom, and hospitality

Member Services roles focus on assisting members of organizations, providing specialized support related to memberships, benefits, and account management. Customer Service Representatives handle general customer inquiries across diverse industries, often dealing with product or service issues. While both roles require strong communication skills, Member Services positions are more specialized towards member engagement within specific organizations.

What is the role of member services?

Member services professionals are responsible for assisting members with inquiries, resolving issues, and providing information about products or benefits. They often work in customer support environments, using communication skills and knowledge of company policies to ensure member satisfaction.

What are the most commonly searched types of Member Services jobs in Minnesota?

The most popular types of Member Services jobs in Minnesota are:

Member Services jobs near you
Infographic showing various Member Services job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,415 per year, or $15.6 per hour.

Member Services

Brainerd Family YMCA

Brainerd, MN

$15 - $17/hr

Full-time

Re-posted 4 days ago

Job description

Position Summary:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of assigned areas.

Essential Functions:

  • Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
  • Interviews and/or tours prospective members; sells memberships.
  • Builds relationships with members; helps members connect with one another and to the YMCA.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Applies all YMCA policies and guidelines when dealing with member services with sound judgment resulting in member satisfaction
  • General cleaning, monitoring of locker rooms and additional tasks/ projects deemed necessary by administration.

Qualifications:

  • Certifications required within 60 days of hire: CPR/AED, First Aid & Child Abuse Prevention Training
  • Excellent interpersonal and problem solving skills.
  • Ability to connect with people of diverse backgrounds, ages and abilities.
  • Previous customer service, sales or related experience.
  • Knowledge of computers including point of sale and data base entry.
  • Strong ability to perform multiple tasks simultaneously.

Work Environment & Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand and use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.

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