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Member Services Manager Jobs in Rochester, NY (NOW HIRING)

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

Food Service Supervisor

Rochester, NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Trinity Services Group, we have created something special, a better place to work and grow. Many ... Ability to work as a team member, as well as independently * Ability to multi-task and adapt to ...

Food Service Supervisor

Rochester, NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Trinity Services Group, we have created something special, a better place to work and grow. Many ... Ability to work as a team member, as well as independently * Ability to multi-task and adapt to ...

Food Service Supervisor

Rochester, NY · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At Trinity Services Group, we have created something special, a better place to work and grow. Many ... Ability to work as a team member, as well as independently * Ability to multi-task and adapt to ...

Service Manager

Rochester, NY · On-site

$57K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... member of the Rentokil family of companies, the global leader in Pest Control and other services ... Our Service Managers play a key leadership role in our local Terminix branches. This role is all ...

Service Manager

Rochester, NY · On-site

$57K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... member of the Rentokil family of companies, the global leader in Pest Control and other services ... Our Service Managers play a key leadership role in our local Terminix branches. This role is all ...

Service Manager

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... member of the Rentokil family of companies, the global leader in Pest Control and other services ... Our Service Managers play a key leadership role in our local Terminix branches. This role is all ...

Showing results 21-40

Member Services Manager information

See Rochester, NY salary details

$24.7K

$57K

$88.8K

How much do member services manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for member services manager in Rochester, NY is $57,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $67,600.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Rochester, NY?

The most popular types of Member Services jobs in Rochester, NY are:

What job categories do people searching Member Services Manager jobs in Rochester, NY look for?

The top searched job categories for Member Services Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Member Services Manager jobs?

Cities near Rochester, NY with the most Member Services Manager job openings:

Care Manager Navigator - Member Services

Forward Leading IPA

Rochester, NY

$24 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago


Job description

Ready to Make a Difference?

If you're passionate about helping individuals overcome barriers to care and connecting them with the resources they need to thrive, we encourage you to apply today. Join FLIPA and become part of a mission-driven team dedicated to improving health outcomes and strengthening communities across Upstate New York.


Title: Care Manager Navigator - Member Services

Reports To: CHW Supervisor & Care Management Performance Manager
Location: Hybrid (Periodic in-person meetings required)


About Forward Leading IPA (FLIPA)

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers dedicated to improving healthcare outcomes for underserved populations across Upstate New York. Through integrated primary care, behavioral health, and social care services, FLIPA works collaboratively with healthcare providers and community organizations to address the whole-person needs of the communities we serve.


Position Summary

The Care Manager Navigator is responsible for supporting members with social care needs through care coordination, resource navigation, and referral management. This role helps ensure members receive timely access to services, addresses barriers to care, and collaborates with healthcare and community partners to improve outcomes across FLIPA's Social Care Network.


Key Responsibilities

  • Conduct member outreach, assessments, and ongoing care coordination.
  • Develop and maintain individualized care plans.
  • Coordinate and track referrals to healthcare providers and community resources.
  • Monitor member engagement and address barriers to service access.
  • Collaborate with internal teams, managed care organizations, providers, and community partners.
  • Maintain accurate and timely documentation in required systems.
  • Identify and escalate complex cases, compliance concerns, or service gaps.
  • Support quality improvement initiatives and network-wide coordination efforts.


Qualifications

Required:

  • Bachelor's degree in social work, Human Services, Public Health, Nursing, Psychology, or a related field.
  • Two (2) years of experience in care management, case management, care coordination, social services, or a related field.
  • Strong communication, organizational, and documentation skills.
  • Ability to manage multiple priorities while working collaboratively across teams.


Preferred:

  • Experience with Medicaid, managed care, healthcare, or social care programs.
  • Familiarity with care management platforms and electronic documentation systems.
  • Bilingual candidates are encouraged to apply.

Compensation

$24.00 - $25.00 per hour, commensurate with education and experience.


Benefits

  • 401(k) with Company Match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Paid Time Off (PTO)
  • Flexible Schedule
  • Mileage Reimbursement