Member Services Manager information
See Rochester, NY salary details
$24.7K - $30.5K
3% of jobs
$30.5K - $36.3K
8% of jobs
$36.3K - $42.2K
5% of jobs
$45.4K is the 25th percentile. Wages below this are outliers.
$42.2K - $48K
15% of jobs
The median wage is $53.7K / yr.
$48K - $53.8K
19% of jobs
$53.8K - $59.6K
14% of jobs
$64.6K is the 75th percentile. Wages above this are outliers.
$59.6K - $65.5K
13% of jobs
$65.5K - $71.3K
6% of jobs
$71.3K - $77.1K
4% of jobs
How much do member services manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for member services manager in Rochester, NY is $57,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $67,600.00 per year, depending on experience, location, and employer.
A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.
A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.
What are the most commonly searched types of Member Services jobs in Rochester, NY?
The most popular types of Member Services jobs in Rochester, NY are:
What job categories do people searching Member Services Manager jobs in Rochester, NY look for?
The top searched job categories for Member Services Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Member Services Manager jobs?
Cities near Rochester, NY with the most Member Services Manager job openings: