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Member Services Manager Jobs in Rochester, NY (NOW HIRING)

Planet Fitness

Member Services Representative

NY · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

Planet Fitness

Member Services Representative

NY · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... or Manager as needed. * Assist in maintaining the neatness and cleanliness of the club.

LifeWise Academy

Leadership Board Member

NY · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

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Member Services Manager information

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$24.7K

$57K

$88.8K

How much do member services manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for member services manager in Rochester, NY is $57,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $67,600.00 per year, depending on experience, location, and employer.

How does a Member Services Manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What jobs pay 4000 a week without a degree?

Member Services Managers typically earn less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or plumbers, especially with experience and certifications. These jobs often require strong interpersonal skills, industry-specific training, or licensing but may not mandate a college degree.

What are the key skills and qualifications needed to thrive as a Member Services Manager, and why are they important?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What is Chick-fil-A's highest paying job?

The highest paying position at Chick-fil-A is typically the Director of Operations or Area Supervisor, which offers higher salaries and additional responsibilities. These roles often require extensive experience, leadership skills, and sometimes advanced certifications, and they oversee multiple restaurant locations or large teams.

What does a member service manager do?

A member services manager oversees the delivery of services to members, ensuring their needs are met and resolving issues efficiently. They often supervise staff, manage member accounts, and use customer relationship management (CRM) tools to enhance member satisfaction and retention.

What does a Member Services Manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, handling complaints, and meeting performance targets. Effective communication skills and stress management techniques can help manage workload and reduce stress levels.
What job categories do people searching Member Services Manager jobs in Rochester, NY look for? The top searched job categories for Member Services Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Member Services Manager jobs? Cities near Rochester, NY with the most Member Services Manager job openings:
Member Services Manager jobs near you
Member Services Representative

Member Services Representative

Planet Fitness

Rochester, NY • On-site

Other

Posted just now

Planet Fitness rating

5.7

Company rating: 5.7 out of 10

Based on 595 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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