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Member Services Manager Jobs in Bothell, WA (NOW HIRING)

LifeWise Academy

Leadership Board Member

Everett, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Everett, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Lynnwood, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Bothell, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Bothell, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Everett, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Lynnwood, WA · On-site

Spearhead the fundraising effort, budget and manage finances * Language: Ensure all public ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

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All JobsMember Services JobsMember Services Manager JobsMember Services Manager Jobs in Bothell, WA

Member Services Manager information

See Bothell, WA salary details

$28.3K

$65.5K

$102K

How much do member services manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for member services manager in Bothell, WA is $65,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $77,600.00 per year, depending on experience, location, and employer.

What is a member services manager?

A member services manager oversees the delivery of services to members of an organization, such as a club, association, or healthcare facility. They handle member inquiries, resolve issues, and ensure member satisfaction, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of the organization's offerings are essential for this role.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.
What job categories do people searching Member Services Manager jobs in Bothell, WA look for? The top searched job categories for Member Services Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Member Services Manager jobs? Cities near Bothell, WA with the most Member Services Manager job openings:
Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,476 per year, or $31.5 per hour.

Call Center Representative (Member Services) - USFHP

Pacific Medical Centers

Renton, WA • On-site

$18 - $22.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Description

Be the voice our heroes trust when they need help.

At PacMed’s US Family Health Plan (USFHP), every interaction matters. As a Member Services Representative, you will serve as a trusted resource for uniformed service members, retirees, and their families, helping them understand their benefits, navigate the healthcare system, and resolve concerns with professionalism, empathy, and accuracy.

In this frontline role, you will assist members and providers with questions about benefits, eligibility, referrals, claims, billing, appointment access, and coverage options. Using an automated call distribution (ACD) system, you will manage a high volume of inbound inquiries while delivering timely, accurate service through phone, written, and electronic communication channels. You will also process correspondence, respond to written inquiries, and document interactions to ensure effective tracking and follow-up.

Success in this position requires strong customer service skills, critical thinking, and the ability to prioritize tasks while working independently. You will guide members through complaint, grievance, and appeals processes, help new enrollees understand their coverage, and collaborate with providers, clinics, and internal teams to support positive outcomes. Strong communication skills, attention to detail, and a calm, solution-focused approach are essential.

Experience with health insurance, managed care, medical terminology, or TRICARE benefits is helpful, but equally important is a commitment to delivering exceptional service with compassion and respect.

Required qualifications:

  • 2 years of experience in healthcare field customer service position.

Preferred qualifications:

  • Post secondary education.

  • 2 years of experience in healthcare field customer service position in an HMO setting.

  • Call Center Experience

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Pacific Medical Centers (PacMed) is a private, not-for-profit, primary and integrated multi-specialty health care network with outpatient clinics and primary and specialty care providers in King, Snohomish and Pierce counties. We combine decades of patient-centered care with cutting-edge technology, first-class facilities and board-certified providers.

Our strong team environment and respect for our people—at all levels and from all backgrounds—allow us to provide authentic care that achieves the highest-quality patient outcomes, backed by the strong network of resources and support through our affiliation with the Providence family, including local partners like Swedish Health Services.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 445548
Company: Pacific Medical Jobs
Job Category: Member Services Enrollment & Billing
Job Function: Health Plans Services
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 3060 WA USFHP
Address: WA Renton 620 Naches Ave SW
Work Location: Blackriver Corporate Park-Renton
Workplace Type: On-site
Pay Range: $22.62 - $35.22
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

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