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Member Services Liaison Jobs (NOW HIRING)

The Liaison will be responsible for first impression; from membership registration, communicating ... Ensure member intake experience is positive and in accordance with WiNGS culture, policy and ...

The Liaison will be responsible for first impression; from membership registration, communicating ... Ensure member intake experience is positive and in accordance with WiNGS culture, policy and ...

Collections Services Liaison

Chicago, IL · On-site

$45K - $55K/yr

The Collections Services Liaison reports directly to the Sr. Collections Manager and is a key member of the AR Department who works daily with the Admission Directors, residents, and family members ...

Surgical Services Liaison

Manhasset, NY · On-site

$36K - $55K/yr

When determining a team member's base salary and/or rate, several factors may be considered as ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Surgical Services Liaison

Manhasset, NY · On-site

$36K - $55K/yr

When determining a team member's base salary and/or rate, several factors may be considered as ... service line, years of relevant experience, education, credentials, negotiated contracts, budget ...

Our services are organized around three programmatic pillars: a Dignity and Wellness Program ... In addition, the Liaison will direct all other visitors to POTS to the appropriate staff member.

Member Liaison

Washington, DC · On-site

$50K - $56K/yr

Member Liaison Industry: Professional Association / Membership Services Location (City, State ... Washington, DC Assignment Type: Contract (approximately 6 months with potential for permanent hire ...

Our services are organized around three programmatic pillars: a Dignity and Wellness Program ... In addition, the Liaison will direct all other visitors to POTS to the appropriate staff member.

Receptionist and Client Services Liaison

New York, NY · On-site

$17.25 - $22.75/hr

Our services are organized around three programmatic pillars: a Dignity and Wellness Program ... In addition, the Liaison will direct all other visitors to POTS to the appropriate staff member.

Receptionist and Client Services Liaison

Manhattan, NY · On-site

$17.25 - $22.75/hr

Our services are organized around three programmatic pillars: a Dignity and Wellness Program ... In addition, the Liaison will direct all other visitors to POTS to the appropriate staff member.

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Member Services Liaison information

See salary details

$12

$28

$42

How much do member services liaison jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for member services liaison in the United States is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $34.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member services liaison, and why are they important?

To thrive as a Member Services Liaison, you need strong customer service skills, attention to detail, and typically a high school diploma or higher. Familiarity with customer relationship management (CRM) systems, office software, and sometimes call center technology is essential. Excellent communication, problem-solving abilities, and a patient, member-focused attitude are standout soft skills in this role. These competencies ensure positive member experiences, efficient issue resolution, and strong organizational reputation.

How does a member services liaison typically collaborate with other departments to resolve member issues?

A Member Services Liaison works closely with teams such as billing, technical support, and management to ensure that member inquiries and concerns are addressed efficiently. They act as a bridge, communicating member feedback and advocating for solutions that align with both the member’s needs and the organization’s policies. Regular meetings and shared case management systems are common, allowing liaisons to coordinate responses and follow up on complex requests. This collaborative approach helps provide seamless service and improves overall member satisfaction.

What is a member services liaison?

Member Services Liaisons are professionals who act as a bridge between an organization and its members, ensuring that members' needs, questions, and concerns are addressed efficiently. They handle inquiries, resolve issues, and provide information about services or benefits available to members. Their role often includes facilitating communication, maintaining member satisfaction, and supporting membership growth and retention. Member Services Liaisons are commonly found in associations, clubs, healthcare organizations, and other membership-based entities.
More about Member Services Liaison jobs
Infographic showing various Member Services Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,370 per year, or $28.1 per hour.

Member Services Liaison

WiNGS

Dallas, TX

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago


Job description

Company Description

The WiNGS Center at Ebby's Place helps women become strong mothers, advocates for their own breast health care, financially secure, and successful in the workplace by providing resources and support. Join us in helping women find their path.

No Recruiters/Agencies and No phone calls

Job Description

PURPOSE:

WiNGS Women's Center is intended for women and the community at-large. Its design is intentional, inviting the community in to share their expertise and engage with those in need such as a mentor, financial coach, peer leader, teacher. A person's first impression will have a lasting impact on their overall experience and connection to the Center. The Liaison will be responsible for first impression; from membership registration, communicating WiNGS programs to guests, routing and receiving inquiries, tracking program activities and coordinating Center logistics. This position will work a shifted schedule, with frequent nights and weekends. This is a part-time position - 28 hours per week.

PRIMARY RESPONSIBILITIES INCLUDE:

  • Ensure member intake experience is positive and in accordance with WiNGS culture, policy and procedures.
  • Answer incoming calls and welcome visitors.
  • Connect members/visitors to appropriate WiNGS programs or outside referrals.
  • Provide building coverage during scheduled WiNGS programming; opening and closing the building during evening or and/or weekends.
  • Assist with scheduling and coordinating room activities.
  • Assist with assigned data entry in an accurate and timely manner.
  • Conduct intake assessments and benefit screenings to assess client's entry into WiNGS programming.
  • Complete benefit screening follow-up calls with members, ensuring they received necessary assistance and referrals.
  • Perform other duties as assigned.
Qualifications

High School Diploma required; some college preferred.

Experience working in non-profit and/or customer service preferred.

English/Spanish bilingual proficiency is required.

Skilled in working in team-oriented, collaborative environment.

Strong working knowledge of Microsoft Office Suites including Word, Excel, Access and Outlook.

Additional Information

WiNGS offers competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, short- and long-term disability plans and retirement, as well as an environment where your professional growth and advancement are cultivated. WiNGS is an Equal Opportunity Employer.


Wings logo

About Wings

Sourced by ZipRecruiter

Industry

Commercial and service industry machinery manufacturing

Company size

1 - 10 Employees

Headquarters location

Marlborough, MA, US

Year founded

2019

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