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Member Services Associate Jobs in Merced, CA (NOW HIRING)

Ross Stores, Inc

Retail Associate

Merced, CA · On-site

$14.75 - $17/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores

Retail Associate

Merced, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores, Inc

Retail Associate

Los Banos, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores, Inc

Retail Associate

Turlock, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores

Retail Associate

Turlock, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores

Retail Associate

Turlock, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores, Inc

Retail Associate

Turlock, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores

Retail Associate

Los Banos, CA · On-site

$16 - $18.50/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

Ross Stores, Inc

Retail Associate

Turlock, CA

$15.75 - $18/hr

Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and ... member of the Store Leadership when needed. * Represents and supports the Company brand at all ...

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All JobsMember Services Associate JobsMember Services Associate Jobs in Merced, CA

Member Services Associate information

See Merced, CA salary details

$10

$23

$43

How much do member services associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for member services associate in Merced, CA is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Merced, CA?

The most popular types of Member Services jobs in Merced, CA are:

What cities near Merced, CA are hiring for Member Services Associate jobs?

Cities near Merced, CA with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in Merced, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $49,209 per year, or $23.7 per hour.

Bilingual Spanish Member Experience Associate

AAA Northern California, Nevada & Utah

Turlock, CA • On-site

$23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Why Work For Us?
  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits - Medical, Dental, Vision, wellness program and more!
  • Paid Holidays
  • Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
  • Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program

Additional Details: Competitive hourly base + commissions
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned.
This position pay $23.00/hr + Commission
Branch Hours M-F 9am-6pm, S 9am-5pm
Rotating shifts 8:45am-5:45pm, 9am-6pm, 9:15am-6:15pm
**Schedule; Tues-Sat*** Must be able to work Saturdays**
During training, hours will be M-F.
ESSENTIAL FUNCTIONS
  • Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
    • Member Experience
    • Member Services
    • Concierge
    • DMV/MVD
    • Auto Travel
    • Unlicensed Insurance Services
    • Smart Home Security
    • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
  • Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities.
    • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location.
    • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment.

KNOWLEDGE AND SKILLS
  • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
  • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations.
  • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business.
  • Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require.
  • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability.
  • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals.

Education & Experience / Licenses & Certification
  • Minimum Qualifications
    • High School Diploma/GED
    • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required.
    • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers.
    • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
    • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
    • Teamwork: Develop quality relationships with peers, leaders and internal partners.
    • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
    • Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
  • Preferred Qualifications
    • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
    • Customer Service experience.

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS
  • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required.
  • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays.
  • Must be available to work in different branch locations, and work on Saturdays.
  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds).
  • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required.
  • Approximately 50-80 percent of time spent on the job involves a personal computer.
  • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday's. May travel by car, plane or other form of transportation to attend business meetings.

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.
AAA Northern California, Nevada & Utah logo

About AAA Northern California, Nevada & Utah

Sourced by ZipRecruiter

AAA (the American Automobile Association, Inc.) is a federation of affiliated automobile clubs. Each AAA club is an independent, not-for-profit organization, chartered and incorporated in its own state and controlled by its own Board of Directors. In order to be affiliated with AAA, each club agrees to provide certain standard services to its own members, as well as members of other AAA clubs. The individual club owns the territory in which it resides, and membership is based on residence. Exact dues and services will vary slightly between clubs.

Industry

Insurance carriers

Company size

1,001 - 5,000 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

1900

Social media

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