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Member Services Associate Jobs in California (NOW HIRING)

Redwood Credit Union

Member Service Associate

Novato, CA · On-site

$23 - $29/hr

Redwood Credit Union is looking for a Full Time Member Service Associate who will be responsible ... Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and ...

Redwood Credit Union

Member Service Associate

Novato, CA · On-site

$23 - $29/hr

Redwood Credit Union is looking for a Full Time Member Service Associate who will be responsible ... Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and ...

Mr. Rooter

Business Services Associate

Anaheim, CA · On-site

You'll be a key member of the team, performing administration duties such as recruiting, associate relations, payroll and benefits and processes as directed by the Business Services Supervisor. • ...

AKA Head Start

Family Services Associate

El Cajon, CA · On-site

$21.66 - $25.07/hr

The Family Services Associate must adhere to All Kids Academy Head Start policies and procedures ... Acts as a member of a comprehensive services team so that family service activities are coordinated ...

AKA Head Start

Family Services Associate

El Cajon, CA · On-site

$21.66 - $25.07/hr

The Family Services Associate must adhere to All Kids Academy Head Start policies and procedures ... Acts as a member of a comprehensive services team so that family service activities are coordinated ...

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Member Services Associate information

See California salary details

$9

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$40

How much do member services associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for member services associate in California is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.66 per hour, depending on experience, location, and employer.

What is a member services associate?

Member Services Associates are professionals who serve as the primary point of contact for customers or members within an organization. Their main responsibilities include assisting with account inquiries, resolving issues, processing transactions, and ensuring a positive experience for all members. They often work in industries like fitness centers, credit unions, or membership-based organizations. Strong communication and problem-solving skills are essential in this role. Member Services Associates play a vital part in maintaining customer satisfaction and retention.

How does a member services associate typically collaborate with other departments to resolve member issues?

As a Member Services Associate, you’ll often work closely with teams such as billing, technical support, and management to address and resolve member concerns efficiently. When a member’s inquiry requires expertise outside your area, you’ll coordinate with the appropriate department, communicate updates to the member, and ensure a smooth resolution process. This collaborative approach not only streamlines problem-solving but also helps you develop a deeper understanding of the organization’s operations, which can support your professional growth.

What are the key skills and qualifications needed to thrive as a member services associate, and why are they important?

To excel as a Member Services Associate, you typically need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with CRM software, point-of-sale systems, and basic office applications is usually required. Outstanding communication, problem-solving ability, and a positive attitude are soft skills that set top performers apart. These competencies are vital for ensuring member satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are the most commonly searched types of Member Services jobs in California?

The most popular types of Member Services jobs in California are:

What cities in California are hiring for Member Services Associate jobs?

Cities in California with the most Member Services Associate job openings:

Member Services Associate jobs near you
Infographic showing various Member Services Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $45,988 per year, or $22.1 per hour.

Member Service Associate

Redwood Credit Union

Novato, CA • On-site

$23 - $29/hr

Full-time

Posted 13 days ago

Job description

Redwood Credit Union is looking for a Full Time Member Service Associate who will be responsible for performing routine teller work, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products. As the face of the organization, this position serves as a critical role by providing exceptional service to all credit union and community members, volunteers, team members, and service providers.
 
Key Responsibilities
Sales & Service:
o Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
o Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
o Establish basic products and services for Members.
o Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
o Safeguard Member information and ensure confidentiality by following established policy and procedures.
Transactions:
o Complete Members’ transactions accurately and efficiently using established policies and procedures.
o Balance cash, checks, and maintain proper documentation.
Teamwork and Other Functions:
o Attend and contribute to departmental meetings.
o Perform branch opening and closing duties.
o Perform other duties as assigned.
o Complete orders for Credit Union forms and supplies.
o Participate in Credit Union committees.
 
Join us and discover why you'll love working at Redwood Credit Union! 
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
•  25th largest credit union in the U.S. and the largest financial institution based in the North Bay
•   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
•   Awarded a 5-Star Bauer Rating
•  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026"
•   Top Corporate Philanthropists (#24) - San Francisco Business Times
•   Voted Best Places to Work in the North Bay 20 years in a row
•   World-class Employee Engagement scores
•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
•   Industry leading Net Promoter Scores across the U.S.
Minimum Qualifications: Knowledge, Skills and Abilities
  • Ability to count and balance cash.
  • Ability to effectively cross-sell products and services using a needs-based sales approach.
  • Ability to work a rotating schedule which will include working on rotating Saturdays.
  • Ability to learn new products, services, procedures, technology and concepts.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability and desire to work in a team environment.
  • Ability to communicate effectively both verbally and in writing.
  • Knowledge of basic math principles.
  • Knowledge of basic financial institution products and services.
  • Skilled in the operation of office equipment including personal computers with Internet and intranet access.
The ideal candidate has a combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.
 
Compensation: Base starting range $23.00 to $29.00 per hour commensurate with experience. (This position is also eligible for a 15% Geographical Differential)
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
•  Competitive medical, dental, and vision insurance, mental health offerings
•  Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent standing or sitting at a workstation.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@redwoodcu.org. To ensure fairness and consistency, we’re unable to respond to individual inquiries about application status.