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Member Service Representative Jobs in Appleton, WI

QCHI

Customer Service Representative

Green Bay, WI · On-site

$17/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Kaukauna, WI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

De Pere, WI · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Jewelers Mutual Group

Client Service Representative

Neenah, WI · On-site

$16.50 - $22.50/hr

Client Service Representative The Client Service Representative (CSR) is responsible for facilitating renewals, providing support to specific producers, and addressing daily client inquiries and ...

U-Haul

Customer Service Representative

Kaukauna, WI · On-site

$16.25 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Oshkosh, WI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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All JobsMember Service Representative JobsMember Service Representative Jobs in Appleton, WI

Member Service Representative information

See Appleton, WI salary details

$8

$15

$22

How much do member service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for member service representative in Appleton, WI is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $11.44 and $18.08 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are popular job titles related to Member Service Representative jobs in Appleton, WI?

For Member Service Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Appleton, WI look for?

The top searched job categories for Member Service Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Member Service Representative jobs?

Cities near Appleton, WI with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Appleton, WI as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,498 per year, or $15.1 per hour.

Customer Service Representative - State Farm Agent Team Member

Appleton, WI • On-site

Andy Wescott
See more jobs at Andy Wescottexternal

$38K - $52K/yr

Other

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Service Representative - State Farm Agent Team Member

Benefits:

  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)

About Our Agency:

I've been a State Farm agent since 2012 and am proud to serve the community I grew up in here in Northeast Wisconsin. I'm a graduate of the University of Wisconsin, Eau Claire with a B.S., and a proud dad to a five year old daughter.

For our team, we offer a 401(k), health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is supportive, steady, and team-oriented. We're looking for someone who is dependable, motivated, and enjoys working with people - someone who wants to grow their career while being part of a positive, community-focused team.

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Andy Wescott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Generate leads and actively pursue new business opportunities.
  • Educate clients about insurance products and recommend appropriate coverage options.
  • Foster strong client relationships through regular follow-ups and proactive communication.
Qualifications:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

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