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Member Service Representative Jobs in Appleton, WI

Bank First

Traveling Customer Service Rep

Clintonville, WI · On-site

$14.75 - $20/hr

Every interaction matters, and every team member helps shape the experience our guests love. About the Role: Customer Service Representative (CSR) As a CSR, you're the face of the bank, building ...

NEB Corp.

Customer Service Representative

Chilton, WI · On-site

$16.50 - $22.50/hr

Founded in 1933, we are a trusted business partner, employer, and community member. At National ... Position Summary As a Customer Services Representative, you will have the opportunity to create a ...

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All JobsMember Service Representative JobsMember Service Representative Jobs in Appleton, WI

Member Service Representative information

See Appleton, WI salary details

$8

$15

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How much do member service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for member service representative in Appleton, WI is $15.14, according to ZipRecruiter salary data. Most workers in this role earn between $11.44 and $18.08 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are popular job titles related to Member Service Representative jobs in Appleton, WI?

For Member Service Representative jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Appleton, WI look for?

The top searched job categories for Member Service Representative jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Member Service Representative jobs?

Cities near Appleton, WI with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Appleton, WI as of September 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,498 per year, or $15.1 per hour.

Member Service Representative

Green Bay, WI • On-site

Capital Credit Union
See more jobs at Capital Credit Unionexternal

Full-time

Re-posted 13 days ago

Job description

Position Purpose
Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by receiving members in person and by telephone and meeting all of their needs and requests in the areas of consumer lending and new accounts. Promotes products and services in a professional and effective manner.
Essential Responsibilities
  • Concentrates on building financial relationships with members, using a member advocacy approach.
  • Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members' needs, including but not limited to all types of consumer loans, debt protection, GAP, shares, sharedrafts, share certificates, IRAs, credit cards, home banking, debit cards, and direct deposit.
  • Maintains an effective working knowledge, including the technical aspects of the products listed above. Helps members determine the suitability of those products.
  • Accurately maintains and follows-up on all types of accounts on the computer system.
  • Interprets key documents and makes decisions based on policies and member data.
  • Corresponds with the membership on eligibility requirements for accounts and loans and denials of credit.
  • Answers member questions as well as other employees' questions concerning the broad range of Credit Union products and information.
  • Assists in preparing procedures and documentation for the position.
  • May be required to handle teller functions, including responsibility for a cash drawer.
  • May be required to open/close branch, following all applicable procedures and policies.
  • May assist in training new employees

Necessary Experience and Qualifications
  • Ability to read, write, and comprehend detailed and technical instructions, short correspondence, and memos; the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
  • Ability to pass a federal criminal background check and be listed on the Federal Mortgage Loan Officer registry as required by The S.A.F.E. Act.
  • Ability to operate an on-line computer terminal, word processing, email, and adding machine as normally acquired through a basic course or one to three months of on-the-job experience.
  • Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience.
  • Ability to concentrate on and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
  • Analytical ability necessary to research and resolve member problems and determine the appropriate course of action.
  • Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members in various degrees of stressful situations. Requires strong communication/listening skills to deal diplomatically and effectively with sensitive situations. Demonstrates strong motivation and sales skills.
  • Ability to exercise a high degree of independent judgment when addressing member concerns. Must be supportive of the overall business objectives.

Work Environment and Physical Requirements
  • Office environment with moderate level of noise.
  • Frequent use of telephone, copier, computer, fax machine and other office machines.
  • Prolonged sitting or standing.
  • Frequent mental and visual concentration.
  • Occasional travel for training, meetings, and assisting other branch locations.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.
Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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