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Member Service Representative Jobs in Kansas (NOW HIRING)

Planet Fitness

CLUB - Member Services Rep

Shawnee, KS · On-site

Club - Member Services Rep Shawnee, KS 66216 THE PLANET FITNESS MISSION We at Planet Fitness are ... You will create "raving fans" by delivering +1% customer service, continually engaging and ...

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How much do member service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for member service representative in Kansas is $14.19, according to ZipRecruiter salary data. Most workers in this role earn between $10.72 and $16.92 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the most commonly searched types of Member Service Representative jobs in Kansas?

The most popular types of Member Service Representative jobs in Kansas are:

What are popular job titles related to Member Service Representative jobs in Kansas?

For Member Service Representative jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Member Service Representative jobs in Kansas look for?

The top searched job categories for Member Service Representative jobs in Kansas are:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Kansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,517 per year, or $14.2 per hour.

Member Services Representative

Wichita, KS • On-site

Genesis Health Clubs
Health Care and Social Assistance • 1 - 5K employees
Learn more about Genesis Health Clubsexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 12 days ago

Genesis Health Clubs rating

4.8

Company rating: 4.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Purpose: Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions. Assures outstanding customer service and member retention.
Essential Duties:
  • Data entry of all membership records and accounts including new members and changes to accounts
  • Answer multiple phone lines
  • Records daily payments
  • Responsible for all billing statements, notification, arrangements, and collections of past due accounts
  • Attends all staff and club meetings and events
  • Complies with the Genesis Health Club staff policy handbook

Expectations:
  • Present a professional demeanor at all times when representing the club.
  • Provide input in developing strategies to support club goals and objectives.
  • Develop and build a team atmosphere among staff and departments.
  • Influence and motivate other staff members to perform at their maximum capacity.
  • Ability to respond to common inquiries or complaints from members.
  • Assists with all aspects of front desk operations and customer service when required or as needed.

Requirements:
  • Minimum 1year experience in a customer/member service position.
  • Basic math aptitude
  • Working proficiency in a Windows environment with basic work processing and data entry skills
  • High School Diploma or equivalent

Genesis Health Clubs
Join the Genesis Health Clubs Family - Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we're a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
  • Above-industry average pay and strong employee rewards
  • Medical and dental coverage
  • 401(k)
  • Paid Time Off (PTO)
  • Rapid career advancement in a fast-growing organization
  • The opportunity to uplift your community every day
  • Free all-access gym membership
  • A passionate, supportive culture where Staff is Family

Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website:

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