ZipRecruiter

Log In

1

Member Service Representative Jobs in Colorado (NOW HIRING)

previous page

Showing results 41-60

All JobsMember Service Representative JobsMember Service Representative Jobs in Colorado

Member Service Representative information

See Colorado salary details

$9

$16

$25

How much do member service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for member service representative in Colorado is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.
What are the most commonly searched types of Member Service Representative jobs in Colorado? The most popular types of Member Service Representative jobs in Colorado are:
What cities in Colorado are hiring for Member Service Representative jobs? Cities in Colorado with the most Member Service Representative job openings:
Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,801 per year, or $16.7 per hour.

Call Center-Member Service Representative II

Ent Credit Union | Wings

Colorado Springs, CO • On-site

$15.25 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Call Center-Member Service Representative II

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!

This position is projected to start 08/31/2026 and requires 5 weeks of mandatory paid training at our Headquarters in Colorado Springs, Colorado. This is an in-office position based out of our Headquarters in Colorado Springs. This is not a remote eligible position. Required availability for this position is Monday through Friday, 7:00 am to 6:00 pm (shift will vary within these hours) and Saturdays from 8:00 am to 3:00 pm.

The Member Service Rep II will provide accurate information regarding member inquiries while actively cross-selling and educating members on Credit Union products and services. Outstanding service must be delivered while remaining professional, responsive, and encouraging. In addition, this role is responsible for understanding and complying with credit union policies/procedures and industry regulations while seeking to protect the assets of members and the credit union. Essential functions include:

  • Member Sales & Service:
    • Answer incoming calls from members, accurately answer inquiries and troubleshoot problems.
    • Verify members using processes and procedures in place, minimizing fraudulent activity.
    • Resolve member concerns properly and provide solutions to avoid escalations in all areas of member service.
    • Have extensive knowledge of all products and services by actively listening and determining the product that best fit the member's needs. Products and services include but are not limited to: investment services, online banking and credit cards. In the area of credit cards, the representative will obtain the skillset to submit both consumer and business credit card applications.
  • Knowledge: Maintains knowledge and remains current in the position by taking a proactive approach with participating in on-going training, side by sides, quality control sessions, online BVS courses, and utilizing Outlook and Element on a daily basis resulting in the delivery of world class service to our members.
  • Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications:

  • High School Diploma/G.E.D. or equivalent.
  • 1+ years' combined experience to include inbound phone experience and financial services experience required.
  • Previous sales experience preferred.

Technical or Specialized Knowledge/Skills:

  • Excellent Customer Service focus.
  • Strong proficiency in relevant credit union products, offerings, and resources.
  • General understanding of Online Banking and Business Credit Card products and procedures required.
  • Must have proficient computer skills, including the ability to use Windows, Microsoft Word and Office.
  • Ability to complete multiple tasks utilizing various databases concurrently is required.
  • Strong communication and writing skills.
  • Organizational skills required.
  • Typing, computer, and ten-key required.
  • Symitar experience strongly preferred.

The pay range for this position is: $20.60 - $23.50 (S11) plus incentives, and 3% annual target bonus. Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

BENEFITS:

  • Generous 401(k) match
  • 401k Discretionary Profit Sharing
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term and Long Term Disability
  • Health Savings Account with company contribution
  • Employee Assistance Program
  • Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
  • Paid Holidays
  • Tuition Reimbursement
  • Paid Parental Leave

We anticipate this position to close on 08/10/2026. Please submit your application at your earliest convenience to be considered.

Apply