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Member Service Representative Jobs in Colorado (NOW HIRING)

Crunch Fitness

Member Services Representative

Denver, CO · On-site

$15/hr

Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while ...

Crunch Fitness

Member Services Representative

Denver, CO · On-site

$15/hr

Opportunity for advancement Member Service Representative | Fit Fusion Overview The Member Services Representative contributes to building a fiercely fun fitness environment for team members while ...

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All JobsMember Service Representative JobsMember Service Representative Jobs in Colorado

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How much do member service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for member service representative in Colorado is $16.73, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $19.95 per hour, depending on experience, location, and employer.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.
What are the most commonly searched types of Member Service Representative jobs in Colorado? The most popular types of Member Service Representative jobs in Colorado are:
What cities in Colorado are hiring for Member Service Representative jobs? Cities in Colorado with the most Member Service Representative job openings:
Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Colorado as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,801 per year, or $16.7 per hour.

Member Services Representative

Crunch Fitness - Fit Fusion LLC

Denver, CO • On-site

$15/hr

Full-time

Posted 26 days ago

Job description

Benefits:
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement

Member Service Representative| Fit Fusion
Overview
The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level. 
 
Responsibilities 
  • Greets all members & guests with a focus on member engagement and retention.
  • Assists with membership, retail and tanning product sales.
  • Promotes membership privileges including tanning, group fitness, small group training and childcare.
  • Delivers on new member enrollment expectations.
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests,
  • Facilitates all member requests or forwards to a manager.
  • Maintains a professional and courteous disposition.
  • Is an expert in all club facility, services, programs and schedules/hours of operation.
  • Maintains a clean and organized work area,
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
  • Performs opening and closing checklist and duties. 
 Requirements
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills. 
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire) 
 Physical Requirements 
  • Must be able to lift or move up to 50lb. 
  • Physical effort required for daily duties include prolonged standing and walking. 
Reporting Structure
  • Reports directly to the General Manager and Assistant General Manager.