Member Service Associate Jobs in Mobile, AL (NOW HIRING)

Position Summary:

Car Wash associate will assist the Car Wash Leader/Manager in ensuring the daily car wash operation runs efficiently, while maintaining high standards to the overall appearance and cleanliness of the car wash property. You will be cross-trained in all areas of the Car Wash, gaining valuable operations experience. Looking for growth opportunities? Our parent company, Cumberland Farms, operates nearly 1500 locations across the United States.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• 401K with Company Match
• Team Member Discounts
• Flexible Scheduling
• Tuition Reimbursement
• Employee Assistance Program
• Additional benefits for FT team members

Responsibilities: 

• Maintain the overall appearance and cleanliness of the car wash by performing cleaning of facility, equipment room, exterior grounds and vacuum area and ensures everything is kept in the appropriate place and organized 
• Ensures all equipment (Payment stations, wash equipment, power washer, vacuums) are kept operational. When an issue does arise they are able to resolve the issue or submits a Service Channel ticket 
• Greets all guests in a friendly manner to make them feel welcomed and appreciated and provides assistance, when needed, in any area concerning car wash process or at the vacuums
• Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner 
• Ability to work in a fast paced work environment 
• The associate should be able to know how to use certain equipment for them to be able to work efficiently in an automated facility 
• Ensure company policies and procedures are adhered to in carrying out given tasks daily 
• Car Wash Associate will also be cross trained within retail store to greet and serve guests, operate registers, stock shelves, clean store areas needed, and help Store Manager in any way needed 

Working Relationships: Store Manager, Car Wash Leader, Car Wash Manager, Car Wash Program Manager, District Manager, Store team members, Company personnel, and various vendors.

Minimum Education: N/A

Preferred Education: High School or  GED

Minimum Experience: 3 months as a Guest Service Associate with Cumberland Farms or previous car wash experience 

Preferred Experience: 6 -12 months car wash, retail, guest service,  or restaurant

Licenses/Certifications: N/A

Soft Skills: 

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to work independently 
• Team oriented;  willing to give extra effort to help others 

Hours & Conditions:            

Scheduling This position is full time or part-time and involves working a variety of hours, day and night, as Cumberland Farms Car Wash and retail locations can be open 24 hours depending on the store.  Weekend & Holiday hours are required.

Travel 5% - to cover other locations as need

Hours & Conditions Full time (30-40 hours)  and Part-time (up to 29 hours)

Other Specialized work attire requirements

Physical Requirements Ability to stand/walk 8 hours a day; ability to lift 40 lbs, reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures).

At Cumberland Farms, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.