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Member Manager Jobs in Reston, VA (NOW HIRING)

EōS Fitness

Member Experience Manager

Boyds, MD · On-site

$18 - $20/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

17th and K | Pret A Manger

Team Member

Washington, DC · On-site

$18.40/hr

Team Member Pay: $18.40 per hour + Mystery Shopper Bonus + Tips About the Company :We'reproud ... Tell your Manager right away if you see any safety concerns * Wear the correct uniform and stay ...

Dentons

NBI Manager

Washington, DC · Remote

$120K - $150K/yr

Identifies matters that require escalation to a senior Finance team member. * Manages department records, including the advance waiver chart, related documentation, and oversight of scanning efforts ...

Decypher

Registered Nurse - Case Manager

Bethesda, MD

$40 - $50/hr

The RN serves as a patient advocate and multidisciplinary team member, managing complex and high-risk cases while supporting patients, families, and healthcare providers in accessing appropriate care ...

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Member Manager information

See Reston, VA salary details

$25.5K

$61.9K

$120.7K

How much do member manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for member manager in Reston, VA is $61,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $71,300.00 per year, depending on experience, location, and employer.

What is a member manager?

Member Managers are individuals who oversee and manage the membership of an organization, association, or business entity, such as a limited liability company (LLC). Their responsibilities typically include maintaining member records, facilitating communication, organizing meetings, and ensuring compliance with membership rules or regulations. In the context of an LLC, a Member Manager may also be involved in making operational decisions and representing the interests of the members. This role requires strong organizational, leadership, and communication skills.

How does a member manager typically collaborate with other departments to enhance member satisfaction?

Member Managers often work closely with teams such as customer service, marketing, and operations to ensure a seamless experience for all members. They may coordinate with marketing to develop engagement strategies, partner with operations to address service issues, and provide feedback from members to product development teams. This cross-departmental collaboration helps ensure that member needs are addressed promptly and that the organization continually improves its offerings. Effective communication and relationship-building skills are essential for success in this collaborative environment.

What are the key skills and qualifications needed to thrive as a member manager, and why are they important?

To thrive as a Member Manager, you need strong organizational skills, experience in customer service or membership management, and often a relevant bachelor's degree. Familiarity with membership management software, CRM systems, and data analysis tools is typically required. Outstanding interpersonal communication, problem-solving, and leadership abilities help build lasting relationships and resolve member concerns. These skills ensure effective member engagement, retention, and a positive organizational reputation.

What do membership managers do?

Membership managers oversee the recruitment, retention, and engagement of members within an organization or club. They handle member communications, manage membership databases, and develop strategies to increase membership and satisfaction. Strong organizational and communication skills are essential for this role.

What are the most commonly searched types of Member jobs in Reston, VA?

The most popular types of Member jobs in Reston, VA are:

What cities near Reston, VA are hiring for Member Manager jobs?

Cities near Reston, VA with the most Member Manager job openings:

Member Manager jobs near you

Member Experience Manager

Boyds, MD • On-site

EōS Fitness
Fitness and Sports Centers
Learn more about EōS Fitnessexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

EōS Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.

Qualifications:
  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
  • Knowledge of fitness industry operations, including membership management and billing processes.

Requirements:
  • Must successfully pass background check.
  • Must Obtain a CPR certification within 30 days of employment. *
  • Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

Hourly Pay Range
$18-$20 USD
Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

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