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Member Experience Manager Jobs in Raleigh, NC (NOW HIRING)

ClubCorp

Member Experience Coordinator

Raleigh, NC · On-site

$16 - $19/hr

Additionally, the role includes managing the club's social media channels and supporting ... Reports to the Member Experience Director, Member Experience Manager, and/or General Manager (if ...

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Member Experience Manager information

See Raleigh, NC salary details

$23.8K

$57.9K

$112.8K

How much do member experience manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for member experience manager in Raleigh, NC is $57,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,800.00 and $66,600.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

How do you become a member experience manager?

To become a member experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, community management, or client relations. Strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are also important for success in this role.

What are the most commonly searched types of Member Experience jobs in Raleigh, NC?

The most popular types of Member Experience jobs in Raleigh, NC are:

What are popular job titles related to Member Experience Manager jobs in Raleigh, NC?

For Member Experience Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Member Experience Manager jobs in Raleigh, NC look for?

The top searched job categories for Member Experience Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Member Experience Manager jobs?

Cities near Raleigh, NC with the most Member Experience Manager job openings:

Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,863 per year, or $27.8 per hour.

Member Experience Manager | Full-Time | Carolina Club UNC Alumni

Oak View Group

Chapel Hill, NC • On-site

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Oak View Group rating

6.4

Company rating: 6.4 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

24th of 37 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
The Member Experience Manager plays a pivotal role in curating and enhancing the unique culture of our alumni social club, driving member engagement, and fostering growth. This leadership position oversees all aspects of member experience, from onboarding new members to maintaining ongoing member satisfaction through targeted programming and personalized service.
This role pays an annual salary of $55,000-$75,000 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).
This position will remain open until October 30, 2026.
About the Venue
The Carolina Club provides a home where alumni, friends of the university and the Chapel Hill community meet in the spirit of fellowship and camaraderie. The lives of our members are enriched through gracious hospitality & philanthropic values.
Responsibilities
Club Programming:
  • Design and oversee the execution of engaging, relevant events and experiences tailored to the interests of various member segments, in alignment with the club's standards of excellence and lifestyle expectations.
  • Design and execute meaningful programs that reflect the club's unique identity, membership needs, and brand positioning.
  • Oversee the planning of all member events and programs, incorporating feedback from members and committees.

Member Communications:
  • Develop and implement a comprehensive, multi-channel communication strategy that elevates and promotes the Club experience.
  • Ensure consistent messaging and storytelling to deepen member engagement and connection to the club.

Member Journey & Retention:
  • Lead the strategy for member engagement, retention, and satisfaction by closely monitoring member interactions, journey tracking, key performance indicators (KPIs) and member forecasting.

New Member Onboarding:
  • Oversee the entire onboarding process, including personalized welcome experiences, fostering connections within the club, gathering member intelligence, and ensuring name recognition and engagement from day one.

Team Leadership:
  • Manage and develop the Member Experience team, including hiring, training, and overseeing the Member Experience Coordinator and Concierge staff.
  • Lead and guide the Member Experience Team in the implementation of the strategic membership experience plan.

Data Analytics and Reporting:
  • Drive both quantitative goals, such as membership growth, and qualitative objectives, such as enhancing the overall member experience.
  • Using club data,manage budgeting processes, including forecasting for membership dues, resignations, and downgrades.
  • Lead project management, budget oversight, and ensure that all member-focused initiatives are delivered with the highest standard of service.

Qualifications
  • A bachelor's degree with a focus in business, communications, marketing, public relations, hospitality management, or a related field is required.
  • 3-5 years of experience in hospitality, customer relations, or marketing and communications. Preferred experience in member experience management, ideally within luxury, hospitality, or exclusive club environments.
  • Experience in event planning, creating memorable experiences that align with company values and meet high member expectations.
  • Previous roles in sales, relationship management, food and beverage operations, customer service, membership associations, or fundraising preferred.
  • Experience in leading a team or managing projects to successful outcomes.
  • Proficient in Microsoft Office applications, including Word, Outlook, and Excel.
  • Proficient in CRM, Canva, and Social Media Marketing.
  • Strong analytical skills to forecast needs and track engagement metrics and drive growth strategies. Familiarity with CRM platforms, such as Salesforce, is required.
  • Due to the nature of the Social Club schedule, attendance is required on nights and weekends for large-scale events, which may include holidays.
  • This position is required to be onsite.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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About Oak View Group

Sourced by ZipRecruiter

Oak View Group (OVG) is a Development and Investment Company based in Los Angeles, CA, USA. Founded in 2015, the company plays a significant role in the sports and live entertainment industry. Specializing in arena & stadium alliances, OVG is committed to establishing partnerships that facilitate the growth of the live entertainment industry. The company operates multiple subdivisions involved in different aspects like facilities, security, content & media, and investments. Oak View Group's core mission is to be an industry leader that can be trusted by partners, residents, and fans to create world-class experiences.

Industry

Management of companies and enterprises

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

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