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Member Experience Manager Jobs in Virginia (NOW HIRING)

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Member Success Manager

Mclean, VA · On-site

$100 - $125/hr

We're obsessed with member experience! We've built an integrated platform that tackles the full spectrum of financial needs-investments, taxes, retirement planning, and estate management-all unified ...

Robert Half

People Experience Manager

Richmond, VA · On-site

$80K - $100K/yr

We are looking for a People Experience Manager to help shape a supportive, engaging workplace for ... Contribute as a collaborative team member by stepping in on additional HR-related priorities as ...

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Member Experience Manager information

See Virginia salary details

$24.3K

$59K

$115K

How much do member experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for member experience manager in Virginia is $59,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $67,900.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

How do you become a member experience manager?

To become a member experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, community management, or client relations. Strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are also important for success in this role.

What are the most commonly searched types of Member Experience jobs in Virginia?

The most popular types of Member Experience jobs in Virginia are:

What are popular job titles related to Member Experience Manager jobs in Virginia?

For Member Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Member Experience Manager jobs in Virginia look for?

The top searched job categories for Member Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for Member Experience Manager jobs?

Cities in Virginia with the most Member Experience Manager job openings:

Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,014 per year, or $28.4 per hour.

Member Experience Team Member - Chantilly

Golds Gym DC Metro

Chantilly, VA • On-site

$12.41 - $12.77/hr

Part-time

Re-posted 15 days ago

Job description

Overall Scope: The Member Experience Team Member will greet and direct members, guests and staff as they enter the gym and provide control of the front door location.  This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Assistant General Manager.

Major Responsibilities: 

  • Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
  • Provides security and control to the front door and retail area of the facility.
  • Personally checks each member into the gym using the proper check-in procedures.
  • Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
  • Register all guests into the gym using proper registration procedures.
  • Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
  • Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
  • Addresses caller’s requests and/or takes appropriate messages noting caller’s name.
  • Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
  • Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
  • Responds immediately to member requests, inquiries and concerns. 
  • Maintain neat appearance and wear proper uniform attire with nametag while on duty.
  • Distributes keys, towels and other materials as needed.
  • Reserves time/makes appointments for special classes or other activities sponsored by the gym.
  • Processes retail and concession sales.
  • Attends all staff meetings as directed.
  • Cleans and maintains the Member Experience Team Member area according to Company standards.
  • Responsible for gym walk-thru as designated in walk-thru log.
  • Follow proper opening and closing procedures as instructed in the FDA training manual.
  • Logs all maintenance concerns that are reported.
  • Follows and reports any safety concerns.
  • Notifies management of gym incidents that requires incident reports.
  • Works when scheduled and adheres to company attendance policies.
  • Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.


Qualifications and Requirements:

  • High school diploma or equivalent required.
  • Excellent customer service skills are required.
  • Ability to communicate effectively with both staff and members.
  • Ability to communicate effectively verbally, non-verbally and in writing is required
  • Understanding of basic accounting principles is required.
  • Understanding of basic cash processing procedures is required.
  • Functional computer skills are required.
  • Ability to multi-task.
  • Must be able to work a flexible work schedule to include holidays and weekends.
  • Must be able to lift 25lbs repeatedly and stand for extended periods of time
  • Uphold Gold’s Gym Vision, Mission, Values and code of conduct.
  • Comply with all Gold’s Gym DC Metro policies and procedures