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Medicare Representative Service Jobs (NOW HIRING)

Wvumedicine

Medicare Member Services Representative

The Medicare Membership Services Representative will take inbound calls from Peak Health Medicare ... customer service experience. 2. Two (2) years' experience in Medicare benefits 3. Two (2) years ...

Peak Health

Medicare Member Services Representative

The Medicare Membership Services Representative will take inbound calls from Peak Health Medicare ... customer service experience. 2. Two (2) years' experience in Medicare benefits 3. Two (2) years ...

Real Senior Management

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Medicare Sales Representative

Newnan, GA · On-site

$40K - $70K/yr

Connect with Medicare-eligible seniors to educate them on plan options, benefits, and coverage ... Backgrounds in hospitality (servers, bartenders), retail, teaching, or customer service thrive here.

Millennium Group

Life/Health Representatives

San Antonio, TX · On-site

$33K - $38K/yr

We are seeking Life/Health (Medicare) Representatives for San Antonio! Receives and fulfills member service requests for all life /health policy changes through various contact channels. Asks ...

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

Medicare Advantage Member Services Representative (Columbus location) Reports To: Manager, MyTruAdvantage Customer Service Location Requirement: This position is based in Columbus, IN and is not ...

Access Medicare

Retention Representative

New York, NY

... Medicare's membership population. This individual will be a critical member of our team as they ... In addition to strong customer service skills, the Retention Representative should be competent in ...

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How much do medicare representative service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for medicare representative service in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

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Infographic showing various Medicare Representative Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Medicare Advantage Member Service Representative

Columbus, IN • On-site

SIHO Insurance Services
Insurance Services • 51 - 200 employees
Learn more about SIHO Insurance Servicesexternal

Other

Re-posted 4 days ago

Job description

Medicare Advantage Member Service Representative

Hot Job

435 Washington Street - Columbus, IN 47201

Overview

Travel Percentage No Travel Category Insurance

Description

Job Title: Medicare Advantage Member Services Representative Reports To: Manager, MytruAdvantage Customer Service

Our Vision SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its high quality people, innovative products and outstanding services.

Location Requirement: This position is based in Columbus, IN and is not eligible for remote work or relocation. Candidates must reside in or be willing to commute to Columbus.

MTA Member Services

SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility of this position is to respond to member's and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position.

Brief Description of Duties:

  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
  • Record details of inquiries, comments, complaints, and transactions.
  • Escalate unresolved and pending customer grievances.
  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
  • Strive for first call resolution while demonstrating SIHO's dedication to proactively work to resolve members questions and concerns.
  • Work with partners in other departments, or to Doctors' offices to help resolve a customer concern.
  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.
  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:

  • Trustworthy Empathic Proactive
  • Compassionate Good Listener Problem Solver
  • Communicator Patient Personable & Collaborative

Schedule & Work Environment:

  • Full-time position with hybrid work arrangement (3 days in office, 2 days remote)
  • Annual schedule divided into two seasons:

Peak Season (October 1 - March 31)

  • Team coverage required 7 days/week, 8am-9pm
  • Available shifts: 8am-5pm, 9am-6pm, 12pm-9pm (remote), and 10am-7pm as needed
  • Weekend requirement: Minimum 2 weekends per month (remote shifts 12pm-9pm or 10am-7pm)
  • Schedules provided one month in advance with consideration for employee preferences

Off-Peak Season (April 1 - September 30)

  • Monday-Friday coverage between 8am-9pm
  • Available shifts: 8am-5pm, 9am-6pm, or 12pm-9pm (remote)
  • Must work one late shift per week (either 9am-6pm or 12pm-9pm)

Minimum Skills Requirement:

  • Possess a passion for customer service
  • Excellent communications (oral and written) and strong listening skills
  • General knowledge and understanding of health insurance
  • Knowledge of Medicare Advantage is preferred, but not required
  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
  • Ability to maintain attendance to support required quality and quantity of work
  • Professional appearance and presence
  • Commitment to support and maintain confidentiality in conformance to HIPAA guidelines

Required Education:

  • High School Diploma and 2 years of Customer service experience
  • Working experience of Microsoft Office or other comparable software

Note: This position supports Medicare Advantage/MyTruAdvantage products, requiring weekend availability during peak season to ensure continuous member support.

*All positions are subject to change based on the needs of the business

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