ZipRecruiter

Log In

1

Medical Support Supervisor Jobs (NOW HIRING)

Retrev LLC

Claimant Support Supervisor

Pensacola, FL · On-site

Experience in customer support, claimant support, case coordination, medical records, or legal support. * Supervisory or team lead experience preferred. * Strong interpersonal and communication ...

True Team Medical

Peer Support Supervisor

Supply, NC

$48K - $62K/yr

About the Role We are seeking a Peer Support Professional Supervisor full-time to provide the ... When you enroll in a medical plan, you get complete care support on your time through Sydney app ...

next page

Showing results 1-20

People also search for

All JobsMedical Support Supervisor Jobs

Medical Support Supervisor information

See salary details

$22.5K

$67.9K

$121K

How much do medical support supervisor jobs pay per year?

As of Jun 7, 2026, the average yearly pay for medical support supervisor in the United States is $67,899.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $91,000.00 per year, depending on experience, location, and employer.

What are some typical challenges a Medical Support Supervisor faces when managing a multidisciplinary team?

A Medical Support Supervisor often oversees a team that includes administrative staff, medical assistants, and sometimes clinical personnel. One common challenge is balancing the diverse needs and communication styles of these groups while ensuring compliance with healthcare regulations. Supervisors must also prioritize effective scheduling and workflow management to support patient care without causing burnout among team members. Strong leadership, adaptability, and clear communication are essential to navigate these complexities successfully.

What is the difference between Medical Support Supervisor vs Medical Office Coordinator?

AspectMedical Support SupervisorMedical Office Coordinator
CredentialsRelevant certifications, experience in healthcare supportAdministrative certifications, office management experience
Work EnvironmentClinics, hospitals, healthcare facilitiesMedical offices, outpatient clinics
Employer & IndustryHealthcare providers, hospitalsMedical practices, outpatient clinics
Primary FocusSupervising support staff, ensuring operational efficiencyManaging appointments, patient records, administrative tasks

The Medical Support Supervisor primarily oversees healthcare support staff and ensures smooth clinical operations, while the Medical Office Coordinator handles administrative tasks like scheduling and patient records. Both roles are essential in healthcare settings but focus on different aspects of office and clinical support.

What are the key skills and qualifications needed to thrive as a Medical Support Supervisor, and why are they important?

To thrive as a Medical Support Supervisor, you need a solid background in healthcare administration, supervisory experience, and an understanding of clinical workflows, typically supported by a relevant degree or certification such as Certified Medical Manager (CMM). Familiarity with electronic health record (EHR) systems, scheduling software, and compliance regulations is essential. Strong leadership, communication, and problem-solving abilities help you effectively manage staff and ensure smooth operations. These skills are vital for maintaining efficient healthcare services, regulatory compliance, and high-quality patient care.

What does a Medical Support Supervisor do?

A Medical Support Supervisor oversees administrative and support staff in healthcare settings such as clinics, hospitals, or medical offices. They are responsible for managing schedules, training support personnel, ensuring compliance with healthcare regulations, and improving office efficiency. Their role is crucial in maintaining smooth operations by facilitating communication between medical staff, patients, and administrative teams. They may also handle conflict resolution, budgeting, and implementation of new policies or procedures.
What cities are hiring for Medical Support Supervisor jobs? Cities with the most Medical Support Supervisor job openings:
What are the most commonly searched types of Medical Support Supervisor jobs? The most popular types of Medical Support Supervisor jobs are:
What states have the most Medical Support Supervisor jobs? States with the most job openings for Medical Support Supervisor jobs include:
Medical Support Supervisor jobs near you

Claimant Support Supervisor

Retrev LLC

Pensacola, FL • On-site

Full-time

Posted 18 days ago

Job description

Claimant Support Supervisor


Department: Claimant Support

Reports To: CEO

Employment Type: Full-Time M-F; Exempt

Location: In Office (Pensacola)


About the Role

The Claimant Support Supervisor oversees the team responsible for communicating with claimants, gathering needed information, providing updates, and ensuring a professional and supportive service experience. This role helps maintain smooth communication between claimants, firms, and internal teams while ensuring quality, empathy, efficiency, and strong cross-department coordination.

Key Responsibilities

Claimant Support Operations

  • Supervise claimant support staff and oversee daily communication workflows.
  • Ensure claimants receive timely, professional, and accurate communication.
  • Monitor inbound and outbound calls, emails, texts, and follow-up tasks.
  • Train and coach staff on service standards, communication quality, and issue handling.
  • Assist with escalated claimant concerns, sensitive conversations, and service recovery.
  • Coordinate with retrieval, review, leadership, firms, and other departments as needed to keep cases moving efficiently.
  • Track service metrics such as response times, follow-up completion, and claimant satisfaction.

Team Development & Vendor Coordination

  • Provide training, coaching, feedback, and staff development to claimant support team members, including identifying training needs and helping staff grow in professionalism, communication quality, consistency, and accountability.
  • Help establish and maintain reporting on department performance, communication quality, response times, follow-up completion, and claimant satisfaction.
  • Support process improvements that increase efficiency, reduce errors, and strengthen service quality.
  • Help manage professional relationships with outside vendors and support partners as needed to support communication quality, responsiveness, and service continuity.
  • Ensure claimant support practices align with company procedures, confidentiality expectations, and firm-specific requirements.

Qualifications

Required

  • Experience in customer support, claimant support, case coordination, medical records, or legal support.
  • Supervisory or team lead experience preferred.
  • Strong interpersonal and communication skills.
  • Calm, professional, and solution-oriented approach.
  • Ability to manage sensitive conversations with empathy and professionalism.
  • Strong organizational skills and attention to detail.
  • Knowledge of HIPAA and confidentiality practices preferred.

Preferred

  • Experience working in a medical records, legal support, or service-focused environment.
  • Comfort working cross-functionally in a fast-paced, communication-heavy role.

What Success Looks Like

In the first 90 days, a successful Claimant Support Supervisor will have:

  • Built a team culture centered on professionalism, empathy, and consistent communication.
  • Improved communication and follow-through between claimant support and other departments.
  • Established clear expectations for service quality, documentation, and issue escalation.
  • Helped ensure claimants and firms feel informed, supported, and responded to in a timely manner.