Medical Support Supervisor Jobs (NOW HIRING)

The Supervisory Medical Support Assistant is a highly, specialized position and performs multiple duties. The incumbent collaborates with various Service Chiefs and Supervisors across the health care system and interfaces with VA and Community providers, hospitals, diagnostic and treating facilities, and community-based programs. The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services.Qualifications:Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Education. High School diploma, General Education Development equivalency certificate, or proficiency certificate from State or territorial-level Board of Department of Education.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
Grade Determinations: Medical Support Assistant, GS-08
Experience: One year of creditable experience equivalent to the next lower grade.
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment.
• Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
• Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
• Ability to provide briefings, orientations, staff development, and training [in a patient support setting].
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Preferred Experience:

• 2 Years work experience scheduling medical appointments.
• 1 Year work experience auditing appointments scheduled.
• Experience training and orienting Medical Support Assistants.
• 1 Year experience performing competency assessments on schedulers.
• Experience resolving customer complaints.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is GS-08.
Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.
Education:Duties continued:
Initiates all requests for personnel action, performance appraisals, certification of time, interviews applicants and makes recommendations to the Chief, CCS for the selection. Responsible for developing and maintaining all administrative records for employees under their supervision, to include labor mapping and cost center assignments, personnel actions and records, FTE rosters and emergency preparedness plans and recall rosters. Handles all employee-labor relations issues and meets with Union as necessary to ensure a positive and productive relationship
Notifies and advises the Chief, CCS of all administrative issues and concerns within the Office of Community Care. Prepares reports and participates in the annual business planning process to determine resources, tools, and equipment necessary to function efficiently and effectively. Has ability to manage fiscal matters, forecast needs, and identify budget requirements. Utilizes computerized programs and databases to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats.
The incumbent leads and participates in staff meetings and huddles and other team meetings to manage and plan patient care; setting priorities and deadlines, adjusting workflow and sequencing of the work to meet team and patient and unit needs. The Supervisory MSA will create and maintain work environment that fosters productivity, customer service and employee satisfaction and acting as liaison between AMSA and staff to resolve conflicts.
The Supervisory MSA will serve as a knowledge reference for staff regarding programs and processes conducted in the OCC. The incumbent is required to have knowledge of the Community Care processes and services. The incumbent will attend Veteran fairs, town hall meetings, and other public events to promote the VA Office of Community Care.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your applicationEmployment Type: OTHER