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Medical Support Assistant Jobs in Virginia (NOW HIRING)

Aptive

Medical Support Assistant

Hampton, VA · On-site

$38K - $49K/yr

-- Medical Support Assistant (MSA), Hampton VA Healthcare System Location: Hampton VA Medical Center (100 Emancipation Dr., Hampton, VA 23667) and Community-Based Outpatient Clinics across the Hampton ...

Aptive

Medical Support Assistant

Hampton, VA · On-site

$38K - $49K/yr

Job Summary - Medical Support Assistant (MSA), Hampton VA Healthcare System Location: Hampton VA Medical Center (100 Emancipation Dr., Hampton, VA 23667) and Community-Based Outpatient Clinics across ...

Aptive

Medical Support Assistant

Hampton, VA · On-site

$38K - $49K/yr

Job Summary - Medical Support Assistant (MSA), Hampton VA Healthcare System Location: Hampton VA Medical Center (100 Emancipation Dr., Hampton, VA 23667) and Community-Based Outpatient Clinics across ...

Judit Inc

Medical Support Assistant

Newport News, VA · On-site

$36K - $46K/yr

Complete VA Medical Support Assistant/Scheduling training during your first two weeks at the local VA facility * Complete annual HIPAA/patient privacy training and VA Cybersecurity Awareness and ...

Katmai

Medical Support Assistant

Portsmouth, VA · On-site

$38K - $50K/yr

Promote consult/referral specialty medical care -within the MTF or to civilian facilities. * Assist in preparation of patient notices for appointment reminders, no shows, or reschedule/cancellations.

SD Department of Veterans Affairs

VA

$47K/yr

Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves ...

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Medical Support Assistant information

See Virginia salary details

$28.8K

$45.4K

$61K

How much do medical support assistant jobs pay per year?

As of Aug 4, 2026, the average yearly pay for medical support assistant in Virginia is $45,359.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $51,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a medical support assistant, and why are they important?

To thrive as a Medical Support Assistant, you need strong organizational abilities, attention to detail, and experience with medical office procedures, often supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and medical terminology is typically required. Excellent communication, customer service, and multitasking skills help you stand out in this patient-facing role. These skills ensure efficient clinic operations, accurate patient information management, and a positive patient experience.

What are some typical daily challenges faced by a medical support assistant, and how can they be managed effectively?

Medical Support Assistants often juggle multiple tasks such as scheduling appointments, updating patient records, and handling inquiries from patients and healthcare professionals. A common challenge is managing a high volume of calls or requests, especially during busy clinic hours. Staying organized, utilizing electronic health record (EHR) systems efficiently, and maintaining clear communication with both patients and clinical staff can help manage these challenges. Building strong multitasking and time management skills is essential for success in this role.

What is a medical support assistant?

A medical support assistant works closely with physicians, nurses, and other medical staff to assist with administrative duties in a health care facility. As a medical support assistant, your responsibilities include collecting and documenting patient information, filing insurance claims, and scheduling patients. You may also provide support to physicians during patient examination procedures as needed. To pursue a career as a medical support assistant, you typically need a diploma or associate degree in medical assistance, as well as administrative experience. You may also pursue professional certification to demonstrate your skills as a qualified professional. Additional qualifications include basic computer, organizational, interpersonal skills, along with a solid understanding of medical terminology.

What is the difference between Medical Support Assistant vs Medical Office Assistant?

AspectMedical Support AssistantMedical Office Assistant
CredentialsHigh school diploma; certification often preferredHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, VA facilitiesDoctor's offices, outpatient clinics
Job DutiesPatient scheduling, record management, administrative supportScheduling, billing, patient check-in/out
Employer & IndustryHealthcare providers, government agenciesPrivate practices, outpatient clinics

Medical Support Assistants and Medical Office Assistants share similar administrative roles in healthcare settings, but Medical Support Assistants often work in larger facilities like hospitals and VA centers, with a focus on patient records and scheduling. Medical Office Assistants typically work in smaller clinics, handling billing and front desk duties. Both roles require strong organizational skills and healthcare knowledge, but the work environment and specific responsibilities differ slightly.

More about Medical Support Assistant jobs
What cities in Virginia are hiring for Medical Support Assistant jobs? Cities in Virginia with the most Medical Support Assistant job openings:
Medical Support Assistant jobs near you
Infographic showing various Medical Support Assistant job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 3% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,359 per year, or $21.8 per hour.

Medical Support Assistant

Aptive

Hampton, VA • On-site

$38K - $49K/yr

Full-time

Posted 4 days ago

Aptive Environmental rating

5.6

Company rating: 5.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

29th of 34 rated pest control companies

Job description

Job Description — Medical Support Assistant (MSA), Hampton VA Healthcare System

Location: Hampton VA Medical Center (100 Emancipation Dr., Hampton, VA 23667) and Community-Based Outpatient Clinics across the Hampton Roads area; some telework may be authorized by the facility
Schedule: Monday–Friday, 8-hour shifts (7:00 AM–3:30 PM, 7:30 AM–4:00 PM, or 8:00 AM–4:30 PM) — no nights, weekends, or on-call; federal holidays observed
Position Type: Full-time contract supporting the Department of Veterans Affairs

Pay: 19.00/hr plur 5.09 for Health and Wellness 

About the Role
Join a team of approximately 50 Medical Support Assistants supporting Veterans at the Hampton VA Healthcare System. MSAs are the front line of patient flow — handling scheduling, reception, and administrative coordination that keeps clinics running and Veterans cared for.


What You'll Do

  • Schedule, cancel, and reschedule patient appointments and consults in VistA Scheduling (GUI) and CPRS; enter no-show information, manage recall reminders, and complete encounter forms
  • Respond to VistA/CPRS alerts, scan insurance cards, and complete Insurance Capture Buffer (ICB) encounters
  • Assist Veterans with My HealtheVet secure messaging enrollment and relay messages between patients and providers
  • Provide reception and front-line customer service in outpatient clinics, call centers, Eligibility, and Release of Information offices
  • Support Community Care: contact Veterans, schedule with community providers, follow up on appointments, and index returned medical records
  • Process beneficiary travel reimbursement claims and assist with transportation coordination
  • Scan and upload outside medical records into the EMR to support Health Information Management

Minimum Qualifications

  • U.S. citizenship (required)
  • Six months of clerical, office, customer service, or administrative experience — OR one year of education above high school — OR an equivalent combination
  • Typing speed of at least 40 WPM (data entry is a primary duty)
  • Proficiency in spoken and written English
  • Computer literacy, including experience with (or ability to learn) electronic medical records and scheduling systems
  • Strong customer service skills and ability to work independently, prioritize, and adapt across assignments
  • Ability to maintain strict patient confidentiality (HIPAA)

Additional Requirements

  • Favorable Tier 1/NACI background investigation and fingerprinting prior to start; PIV card required
  • Current TB test and infection control training prior to start
  • Completion of VA's 10-day MSA/Scheduling training course (provided during first two weeks)
  • Professional office attire per VA facility standards

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.


Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

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